Monday, April 1, 2019
Shuttle Schedule |
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| 1:30 pm – 7:30 pm |
Registration Open |
Mirvish Foyer
TCC, SB
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| 11:00 am – 1:30 pm |
Ontario Long Term Care Association
Annual General Meeting |
Plaza AB,
Delta by Marriott
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| 2:15 pm – 3:45 pm |
Ontario Retirement Communities Association
Annual General Meeting |
Plaza C,
Delta by Marriott
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| 5:30 pm – 6:30 pm |
Board of Directors’ and Sponsors’ Reception
By invite only. |
John-Young Foyer
TCC, SB
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| 6:30 pm- 7:30 pm |
Leadership Reception
(click here for details) |
Courtyard
TCC, SB
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| 7:30 pm- 9:30 pm |
Leadership Dinner
(click here for details) |
Leonard Cohen Ballroom
TCC, SB
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| 9:30 pm- 11:30 pm |
Leadership Dinner After Party |
Lot 41
Delta by Marriott
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Tuesday, April 2, 2019
Shuttle Schedule |
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| 7:00 am – 5:00 pm |
Registration Open |
Mirvish Foyer
TCC, SB
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| 7:00 am – 8:30 am |
BREAKFAST |
Courtyard
TCC, SB
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| 8:30 am – 8:45 am |
Opening Remarks |
Leonard Cohen Ballroom
TCC, SB
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| 8:45 am- 9:00 am |
Remarks from Hon. Christine Elliott, Deputy Premier and Minister of Health and Long-Term Care |
Leonard Cohen Ballroom
TCC, SB
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| 9:00 am- 10:00 am |
Success is often taken for granted; few stop to think about where it came from, what shaped it, what trials were involved. In this refreshing business talk, Arlene Dickinson tells her story, providing a rare look into the making of one of Canada’s most powerful business women. Brimming with lessons in self-doubt, self-confidence and thoughts on aging, this refreshing talk is underscored by humour, grit, and enormous heart. |
Leonard Cohen Ballroom
TCC, SB
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| 10:00 am – 10:30 am |
ARLENE DICKINSON BOOK SIGNING |
Leonard Cohen Ballrom
TCC, SB
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| 10:00 am – 10:30 am |
COFFEE BREAK |
Courtyard &
Hall C
TCC, SB
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CONCURRENT SESSIONS |
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Every industry is a service industry; every life a life of service on some level. The deep truth is whether at work, in our community, or in our home life, we do, in fact, serve somebody. As leaders and managers, we serve our company, our fellow employees and our clients; and to an important, often neglected sense, we serve our community, our society and our world. The depth and quality of this service is directly affected by how we see ourselves as being “in service”. Perception drives performance. When our lives are seen from a “service” perspective, it deepens our understanding of our place and mission in the world. Deep Service explores the idea of servant leadership in your specific industry context. |
Leonard Cohen Ballroom
TCC, SB
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You’ve probably heard the phrase, “the Future of Work” but what does that really mean for long-term care and retirement living? Will robots take all our jobs? Will resident entertainment be via Virtual Reality? In this session, Rocky will deliver thought-provoking views on how technology, a connected generation, and the sharing economy will continue to innovate both the employee and the resident experience. If you’re ready for someone to demystify the Future of Work, and you’re eager to leave with take-aways on how to elevate innovation and agility within your operations, this is the place to be! |
Sutherland
TCC, SB
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TRADE SHOW OPEN & LUNCH |
Trade Show
TCC, SB
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Delegate Lunch sponsored by: |
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CONCURRENT SESSIONS |
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This session will focus on everyday questions arising in retirement and long-term care homes with respect to the role of the Power of Attorney in the lives of residents. Speakers, Lisa Corrente and David Golden, will present actual fact scenarios arising in their practice to assist attendees in understanding and managing difficult questions involving POAs. |
Leonard Cohen Ballroom
TCC, SB
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The presentation will provide an overview of the Butterfly Dementia Care model and Region of Peel’s journey to become the first full Butterfly Home in Ontario. The presenters will outline our journey in moving from the traditional nutrition services model in LTC to a person-centered meal experience and will include challenges and successes we experienced along the way. |
Waxman 1 & 2
TCC, SB
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During this two hour session, staff from the Ministry of Health and Long-Term Care will update delegates’s on new long-term care funding and financial policies recently introduced, and other changes that will be implemented in the near future. They will also be available to address delegate questions on other financial policies. More specific session information will be provided at a later date.
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Sutherland
TCC, SB
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In this compelling presentation, discover:
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- Technology and innovation
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- Key trends that will shape the future of Hospitality and Customer Experiences
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- Importance of Branding and creating multiple destinations and dining venues
- Proven solutions to position your dining program ahead of change and remaining relevant
Principal and visionary of SCOPOS Hospitality Group, Andrey brings a wealth of experience leading varied and complex senior living and healthcare projects. Over 20 years designing, developing and installing hospitality venues both nationally and internationally, he is known for raising the institutional food service experience through innovative use of cutting edge technologies, branding, sustainability and design trends. |
Waxman 3 & 4
TCC, SB
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Nearly 800,000 Canadians are living with Alzheimer’s or related dementia, with the number expected to more than triple, to nearly 3 million in the next three decades. Meeting the needs of persons living with dementia and their family caregivers will require the development of additional memory care senior housing communities in the years ahead, as well as renovation of existing models. In this session, learn current best industry practices in memory care community design, staffing, and programming, including examples of award winning communities from around the world. Discussion will include understanding the triad of creating environments that are “safe, directional, and therapeutic”, in order to maximize quality of life for the residents they serve.
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Pinsent
TCC, SB
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With changing demographics, rising acuity levels, workforce challenges and shifts in political, regulatory and economic trends – how do we continue to maintain resident choice as a priority in this ever-changing world? Join a panel of experts to discuss these realities as they offer sustainable solutions to meet the evolving needs of seniors – today and in the future. |
Berton
TCC, SB
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COFFEE BREAK & TRAVEL TIME |
Trade Show
TCC, SB
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| 3:45 pm – 4:30 pm |
CONCURRENT SESSIONS |
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With the explosion of startups focused on addressing the opportunities and challenges in the aging experience, AI is entering the aging ecosystem. From assessing cognitive health to predicting falls, AI has the potential to significantly transform the aging experience and industry. Join us to learn about AI and its applications. |
Leonard Cohen Ballroom
TCC, SB
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People of all sizes, shapes and physical abilities deserve to be treated with respect and dignity. Marginalized people, including minorities, those in the LGBTQ community and people in larger bodies, are subjected to high levels of daily stress from discrimination and weight stigma, and this is harmful to health. Health care providers and those working with vulnerable people will learn how a weight-inclusive approach to treatment can improve quality of life and health outcomes for both residents of Long Term Care and Retirement homes, and the staff. |
Waxman 1 & 2
TCC, SB
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At an overall value of more than $100,000 per move-in, senior housing providers should set the standard for how to turn a phone call into a sale. Through extensive research (400+ mystery shops), learn how actual senior housing providers often come up short in the critical areas of “First Impression”, “Ability to Assess Need”, “Ability to Meet Need”, and “Closing”. Learn the mistakes made when Sales Rep’s resort to “iTunes marketing” techniques such as “Play”, “Pause”, “Fast Forward” and “Shuffle”, and how to improve your own organizational performance to reach your sales and occupancy goals. |
Berton
TCC, SB
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Using data from the premier provider of comprehensive market data for the seniors housing and care sectors, Brian Jurutka, President and CEO of NIC will provide an overview of macro trends pushing for change in senior housing products and services over the coming years.
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Pinsent
TCC, SB
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| 4:30 pm – 5:30 pm |
HAPPY HOUR |
Trade Show
TCC, SB
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| 5:30 pm – 6:30 pm |
FREE TIME
Note – Shuttle Schedule will change to deliver delegates from the Radisson Hotel to the Delta Hotel. |
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| 6:30 pm – 11:30 pm |
Tuesday Night Motown Dinner Party (doors open at 6:00 pm)
(click here for details)
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Wednesday, April 3, 2019
Shuttle Schedule |
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| 7:30 am – 2:30 pm |
Registration Open |
Mirvish Foyer
TCC, SB
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| 7:30 am – 8:30 am |
BREAKFAST |
Courtyard
TCC, SB
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| 8:30 am – 8:45 am |
Opening Remarks |
Leonard Cohen Ballroom
TCC, SB
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| 8:45 am – 9:00 am |
Remarks from the Ministry for Seniors and Accessibility
The Honourable Raymond Cho – Minister for Seniors and Accessibility |
Leonard Cohen Ballroom
TCC, SB
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| 9:00 am – 10:00 am |
One of the best-known personalities in Canadian broadcasting, TSN’s MICHAEL LANDSBERG is also one of Canada’s most vocal advocates for mental health awareness and has been an ambassador for Bell Let’s Talk since its inception. Relating his own struggle with depression, Michael’s keynote touches on mental health in the workplace and beyond. He explains why mental illness isn’t a weakness – and how, together, we can beat the stigma, fight back and save lives.
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Leonard Cohen Ballroom
TCC, SB
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| 10:00 am – 10:30 am |
COFFEE BREAK |
Trade Show
TCC, SB
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| 10:00 am – 2:00 pm |
TRADE SHOW OPEN |
Trade Show
TCC, SB
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| 10:30 am – 11:30 am |
CONCURRENT SESSIONS |
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Medical and Recreational Cannabis use in LTC and Retirement – Clinical and Operational Considerations
Moderator: Irv Kleiner, Partner, Employment & Labour Group, Torkin Manes
Panelists: David Cutler, CEO Natural Care; Lynn Haslam-Larmer, Nurse Practitioner, PhD Aging and Health, Anesthesia Specialist, Natural Care; Blake Pearson, M.D., Greenly Health Limited; Jennifer Killing, RN, Vice President, Quality & Innovation
peopleCare Communities The recent legalization of recreational cannabis in Canada, has opened up conversations about both medicinal and recreational cannabis use in seniors care. Our panel of clinical and operational experts, will discuss the issues that are top of mind to our care and operations teams. Topics will range from understanding the difference between medicinal and recreational cannabis to policy and risk management considerations for the work place. |
Leonard Cohen Ballroom
TCC, SB
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Join Chris Weber and Neil MacDonald for a presentation which targets stimulating a positive culture of change through as many kitchens and dining rooms as we can reach. We will discuss engaging staff and residents, improving food quality, promoting a pleasurable dining experience, and overcoming barriers. Let us shed past negative stigmas and enhance pride in the heart of our house! |
Waxman 1 & 2
TCC, SB
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This interactive workshop will share key learnings from LIVING the Dementia Journey (LDJ)—a new training program that supports the well-being of persons living with dementia. Participants will leave with a new perspective of living with dementia, and strategies to use dementia-inclusive language and a person-centred approach to better support individuals. |
Sutherland
TCC, SB
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Wherever people interact, there is a potential for violence. From gossip, intimidation or physical attacks, workplace violence is serious and affects every occupation.
This could cause high risk to an organization. This interactive session, will guide participants through the exercise of defining the scope of what workplace violence is.
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Waxman 3 & 4
TCC, SB
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Musculoskeletal disorders (MSDs) and slips, trips, falls (STFs) are major sources of occupational injuries in health care. This session will present research on stakeholder perspectives about a participatory ergonomics program to reduce MSD and STF hazards in LTC. The session will highlight the importance of knowledge sharing on program sustainability. |
Waxman 3 & 4
TCC, SB
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Staff engagement and retention is relevant to all Homes today, especially with the changing demands and levels of care. How does this impact staff? It is becoming increasingly difficult to provide quality care for our residents in the current environment when so much time, money, and energy is put into hiring, interviewing, and training new hires. What will be your competitive edge that draws new hires to your organization? This workshop looks at how to engage all members in the organization to create a culture that provides quality care while retaining committed and loyal staff. Workshop participants will be able to go back to their places of employment with the tools necessary to initiate an effective staff engagement program.
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Pinsent
TCC, SB
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Working with residents, substitute decision makers, families and caregivers is crucial to provide the best care possible during what can be a challenging period of transitioning and navigating through the health care system. This session will help you to understand and identify the provincial legislation and policy direction pertaining to transitioning patients from one care setting to another, as well as the roles members of the care team play in facilitating those transitions, especially in light of new models of care emerging within the system.
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Berton
TCC, SB
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| 11:30 am – 1:00 pm |
TRADE SHOW OPEN & LUNCH |
Trade Show
TCC, SB
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| 1:00 pm – 2:00 pm |
CONCURRENT SESSIONS |
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Panel - Recruitment & Retention: The Kitchen Staffing Crisis
Moderator: Carol Donovan, President, Seasons Care Dietitian Network
Panelists: Jill Estioko, Food & Nutrition Consultant, Schlegel Villages; Ann Avery, Coordinator Food Service Worker Program, Conestoga College; Christeen Read, Menu Analyst, Sienna Senior Living; Yvonne van der Male, Regional Culinary and Facilities Services Manager, Jarlette Retirement Homes
CSNM Continuing Education: 1 point ‘Meals are the single most consistently accessible, manageable and effective health-promoting activity that we can offer to residents’. Zgola & Bordillon, 2001
In 2016 there were more seniors than children under 14, a phenomenon that has never before been recorded. The demand for Seniors Care is not decreasing or steadying, in fact it will be dramatically increasing in the coming years – reaching its peak demand in 2035. Recruitment and staffing is one of the biggest challenges facing the dietary departments in the Long Term Care and Retirement Home sectors. Increased population, a more sophisticated senior and ministry regulations have forced dietary leaders to approach recruitment and retention in the kitchen in new ways. Join us as this panel of industry leaders share their creative insights on recruitment and retention in the kitchen. |
Leonard Cohen Ballroom
TCC, SB
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Learn about Behavioural Supports Ontario’s Person-Centred Language Commitment Statements and engage in an exercise to explore and further discuss how the statements and related toolkit might be adapted into your workplace. |
Waxman 3 & 4
TCC, SB
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By sharing experiences from Vancouver Coastal Health and the 8 teams implementing the Embedding Palliative Approaches to Care (EPAC) model, this session will provide practical strategies for engaging residents and families in quality improvement projects aimed at changing the experience of palliative and end of life care. |
Sutherland
TCC, SB
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Brian, a person living with dementia, will discuss how being Engaged, Empowered and Enabled assists individuals with dementia-related illnesses, such as Alzheimer’s, to live a more productive and meaningful life. Brian will speak openly and honestly about his own Alzheimer’s life and how he overcame negativity, isolation and other challenges life with an invisible disease can bring.
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Berton
TCC, SB
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Did you know that your workplace culture may be your organization’s greatest competitive advantage? Research shows that organizations characterized by high levels of workplace trust also enjoy more engaged employees, higher levels of profit, lower turnover, increased innovation and more satisfied customers.
Using specific case studies from the best workplaces in the healthcare industry , we’ll show you how organizations that foster trust, pride and camaraderie have leveraged their workplace culture to outperform their peers.
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Pinsent
TCC, SB
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| 2:00 pm – 2:15 pm |
COFFEE BREAK & TRAVEL TIME |
Courtyard
TCC, SB
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CONCURRENT SESSIONS |
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While working in Senior’s Care, Deborah became a resident’s wife and experienced first-hand the challenges and heartbreak that comes with the territory of having the new identity as a ‘resident’s family member’. From that experience, and having worked for over a decade at Extendicare, she designed a framework to help Senior’s Care organizations build relational cultures so they could create stronger connections and better outcomes with families.In this session, we will focus in on the resident’s dining experience, which is a key area that families pay attention to. When family’s expectations aren’t met, disappointment can lead to time consuming complaints, friction and conflict. Through the RECIPE framework, you will learn practical ways to communicate and relate with families, and build the trust, respect and partnership that creates a pleasant home environment, better resident care, and more time to do the work you love. You will also learn ways to build your own bandwidth and capacity to thrive in our fast paced yet rewarding work environment of Senior’s Care. |
Waxman 1 & 2
TCC, SB
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We describe the Centivizer system for providing rewarding physical and cognitive exercise. We explain the iterative design process used, and show examples of Centivizer modules. We describe how innovative products can be evaluated in long term care (LTC), and we show how LTC stakeholders can become involved in the design process.
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Waxman 3 & 4
TCC, SB
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An innovative partnership that aims at increasing the number of Personal Support Workers (PSW) in the province. The pilot project strategy is exploring the hiring of individuals who would have equivalent knowledge, skills and expertise to perform the PSW role and fulfill their duties in a long-term care home. |
Sutherland
TCC, SB
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Through technological innovation, Extendicare pushed the envelope and developed a user-friendly intranet platform with the capacity to reach all employees, streamline the sharing of
content, events and information. Come join the Extendicare team as they take you through the journey from concept development to implementation and outcomes. |
Sutherland
TCC, SB
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With the increase of diverse populations in retirement communities, fostering a work culture that emphasizes the importance of diversity and inclusion is a business imperative, not just a moral or ethical one. Is your community inclusive of all diversities and intersections – culture, sexual orientation, persons living with dementia, lifestyle preferences and more. Our diverse panel will discuss their wants and needs to continue to live productive and meaningful lives in their retirement years in a setting of their choice. |
Berton
TCC, SB
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Patients in the Canadian health care system are currently facing excessive wait times, inadequate patient information, and discontinuity of care. Canadians are living on average a decade longer and our growing aging population is having a huge impact on health care, social services, and the economy. We need to look at ways to provide integrated and continuous care to meet these needs. Telemedicine provides clinical health care virtually. Learn how to use digital medicine and other virtual technology trends. A modern vision for health care incorporates cost effective and time efficient technologies that will help build a system capable of meeting our growing and aging population.
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Pinsent
TCC, SB
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| 3:15 pm – 3:30 pm |
COFFEE BREAK & TRAVEL TIME |
Courtyard
TCC, SB |
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| 3:30 pm – 4:15 pm |
Sometimes life just gets in the way. Do you ever think, “Why can’t we just do things how we’ve always done them?” or “Why can’t people just leave me alone?” This hilarious and provocative presentation shows senior care providers how to face stress and buoyantly navigate the future.Through stand-up comedy, audience engagement and analogy, we will unfold the reality that change is constant, workloads are more demanding than ever and we need tools to maintain our sanity! This hilarious motivational speech inspires healthcare professionals to be focused and productive by nourishing the meaning, fun, and joy of their work.Objectives:
- Strategies to let go of the past
- Embrace work with a sense of urgency, conviction, and vitality
- Nourish the meaning and purpose of your work
- Strategies to show dignity and enhance quality of life
- Self-renew in change and build resilience
- Summon your strength, courage, and talent during the topsy-turvy times
- How to encourage others on your team to move forward
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Leonard Cohen Ballroom
TCC, SB
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| 4:15 pm – 4:30 pm |
Closing Remarks***Mobile App Prize Draw Winners announced – you must be present to win*** |
Leonard Cohen Ballroom TCC, SB |
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