SPEAKERS


KEYNOTES

Erin Davis


Opening Keynote – Reclaiming Joy
Tuesday, April 20, 2021
Main Stage
10:15 am – 11:00 am

Is there life after loss? Can you get through a catastrophic event and come out joyful, even when you know it’s something you will never truly get over? These are a few of the questions longtime radio and TV host Erin Davis answers during her captivating, touching and humour-filled address: “Reclaiming Joy.” Based on her bestselling 2019 memoir Mourning Has Broken: Love, Loss and Reclaiming Joy, Erin talks about returning to her morning airwaves after a life-changing event and proved that with the help of a “community of kindness,” you can survive, thrive, and indeed go on to become the one who lovingly and gratefully consoles others in their time of loss.

Erin had the honour of waking up residents of the Golden Horseshoe for 30 years as host of the morning show on 98.1 CHFI Toronto. Erin now resides in Victoria, BC where she gets to sleep in, although her reWirement has been derailed thanks to the #5 nationwide non-fiction status of her memoir Mourning Has Broken: Love, Loss and Reclaiming Joy.

Generously sponsored by:


Jim Moss


Day Two Opening Keynote – Resilient Workplace Cultures – Bouncing Back While Doing Difficult but Important Work
Wednesday, April 21, 2021
Main Stage
10:15 am – 11:00 am
Jim Moss is on a mission to give one billion people the tools to live a happier, higher-performing life. He is the Executive Director at YMCA WorkWell at YMCA of Three Rivers, and a leader in community, impact, and growth.

He is a former gold-medal winning, professional athlete, and Canadian Lacrosse Hall of Fame inductee. His high-level understanding of sports psychology and education in positive psychology became Jim’s catalyst for the company.

Jim shares his personal story and motivation that brought him into the research that the business is built on today.

Today, he educates and trains business leaders and managers to reach their personal, and professional potential by building great corporate cultures and investing in well-being.

Generously sponsored by:


Michelle Ray


Day Three Opening Keynote – Leadership: It Starts and Ends with Me
Thursday, April 22, 2021
Main Stage
10:15 am – 11:00 am

Michelle Ray is a highly sought-after international leadership keynote speaker, entrepreneur, author and educator who advocates the importance of developing leadership and accountability skills, regardless of one’s title. She is committed to helping her clients create engaged workplaces, develop exceptional leaders and implement practical strategies to revitalize their cultures.

Now residing in Vancouver, Canada, Michelle’s work as a keynote speaker and coach helps individuals at every level and any stage of their career to master personal leadership: The ability to take charge of oneself first in any situation. She speaks passionately about self–actualization, change, the importance of authentic leadership in the workplace and the responsibility of positive communication and influence. Michelle is one of less than 700 people worldwide to have earned the Certified Speaking Professional designation.

Generously sponsored by:

SESSION PRESENTERS


Katelynn Aelick


Supporting Transitions into Long-Term Care and Retirement Homes During the COVID-19 Pandemic
Wednesday, April 21, 2021
LTC & Retirement Rooms
Katelynn Aelick is the Project Coordinator for the Behavioural Supports Ontario (BSO) Provincial Coordinating Office at the North Bay Regional Health Centre. As part of her role, Katelynn leads initiatives focused on measuring BSO impact and surfacing and spreading best practices in the areas of education, transitions and sexual expression.

Hugh Anthony


The Power of Storytelling
Tuesday, April 20, 2021
Retirement Room
Hugh Anthony is passionate about storytelling, public speaking and service to help individuals, teams and organizations
curate exceptional experiences and create meaningful impact. He believes that stories are humanity’s common currency and
that “everyone is gifted, but some people never open their package”. He is the Co-Founder and Co-Chair of The New
Humanity Initiative™ a purpose-fueled national organization that is a catalyst for fundamental change to strengthen equity,
access, leadership and inclusion for racialized groups throughout Canada.

Hugh Anthony brings over 10 years’ experience in conceptual and strategic thinking with international engagements and
expertise in higher education management, non-profit leadership, board governance, marketing and capacity building. He has
played a pivotal role in leading and strengthening individuals and organizations, through strategic visioning, planning, learning
and development, marketing and communications, networking, collaborations and partnerships, advocacy and leading peoplecentered
programming, workshops and initiatives. His advisory and professional engagements are amplified from the lens of
culture, equity, intersectionality, inclusion, belonging and lifestyle; and he brings mastery in public speaking and storytelling
with his award-winning presentation skills to help individuals uncover their passion, unfold their purpose and share the power
of their stories.

Hugh Anthony is Head of Strategy, for Assignment & Co., a boutique advisory firm that curate services in storytelling, lifestyle
coaching, thought leadership and public speaking to amplify the way we share, learn and grow as people and organizations.
He holds a PhD in Recreation and Leisure Studies from the University of Waterloo, a MSc in Tourism & Hospitality
Management, a Postgraduate Diploma in Education and a BSc from the University of the West Indies (Jamaica). In addition,
he as taken numerous executive education courses in leadership, change, culture, equity, diversity and inclusion at Harvard
University (USA), Ryerson University (Canada), Massachusetts Institute of Technology (USA) and University of New
Orleans(USA). He was a member of the Teaching Faculty at Ryerson University and the University of Waterloo, Canada.

Hugh Anthony is an avid volunteer who is involved with helping with social change, community engagement and is passionate
about scaling initiatives for social impact, meaning and mentorship. Currently, he serves as President, Metropolitan Toronto
Condominium Corporation, Director, The Music Festival of Greater Toronto and as a Distinguished President of the Kiwanis
Club of Toronto Caribbean. For fun, recreation and leisure, he loves the great outdoors, art collection, food, cooking. films,
wine, reading and traveling.


Elizabeth Audette-Bourdeau


How to Increase Resident Satisfaction & Occupancy Rates Through Personalized Wellness Programs
Thursday, April 22, 2021
LTC & Retirement Rooms
Elizabeth Audette-Bourdeau founded Welbi in 2016 to transform the way older adults are cared for. After the passing of her grandfather, she realized the importance of reducing social isolation in senior communities. Elizabeth and her team have worked closely with life enrichment teams, the Ontario Brain Institute, AGE-WELL, and the Ontario Retirement Communities Association to understand the challenges in providing high-quality wellness programs. She is an advocate for recreation and wellness programs in senior living communities.

Rachel Bar


Dancing Through Older Adulthood
Thursday, April 22, 2021
LTC & Retirement Rooms
Rachel Bar is the Director, Research and Health at Canada’s National Ballet School (NBS) and a Post-Doctoral Fellow with the Trent Centre for Aging and Society. As a dance artist, she is part of the multidisciplinary team that developed Baycrest and NBS’ approach to dance programming for older adults. As a researcher, she is involved in several projects investigating how and why older adults can benefit from accessible dance innovations, including older adults living with Parkinson’s disease and dementia.


Anne Basting


Creative Care: Tools for Meaningful Engagement and Community
Wednesday, April 21, 2021
LTC & Retirement Rooms
Basting is an artist, scholar, and educator committed to the power of the arts and culture to transform our lives as individuals and communities. She is Professor of English at the University of Wisconsin Milwaukee, and founder and President of the award-winning non-profit TimeSlips.
Basting’s innovative work as both a community-engaged artist and a scholar has been
recognized by a MacArthur Fellowship, an Ashoka Fellowship, a Rockefeller
Fellowship, and multiple major grants. She is author/editor of multiple books,
including her latest, Creative Care (HarperOne); as well as The Penelope Project (U of Iowa), and Forget Memory (Johns Hopkins). TimeSlips fosters an alliance of artists and caregivers bringing meaning and joy to late life through creativity, and has over 900 certified facilitators in 48 states and 20 countries.


John Beaney


Digital Tech Literacy
Thursday, April 22, 2021
Main Stage
 Since joining Revera in 2010, Mr. Beaney has been a leader in driving transformational strategic initiatives and delivering strong results across the company’s areas of business, with senior roles in Home Health, Long Term Care, and Retirement. 

Mr. Beaney is a true believer in the power of the team, prioritizing collaboration aimed at making the resident experience as positive as possible. He is an avid public speaker, and regularly provides training to large and small groups so he can coach others and learn with them. 

Prior to joining Revera, Mr. Beaney held leadership roles with Chartwell and Schlegel Villages, and international leadership roles in the communications & technology sector in Asia Pacific, Europe & North America, including IBM. He has served on the Boards of the Ontario Retirement Communities Association, and the Ontario Long Term Care Association. Mr. Beaney attended Herts University in England, where he studied in the Bachelor of Science program with a focus on electronics and manufacturing. 


Dr. Brett Belchetz


Delivering Access to Specialist Care in Long-Term Care Homes
Tuesday, April 20, 2021
LTC Room
Dr. Brett Belchetz is the founder and CEO of Maple. He is a practicing emergency room physician from Toronto, Canada. He has an undergraduate degree in Statistical Sciences from the University of Western Ontario and an M.D. from the University of Toronto. Dr. Belchetz was the chief resident of his post graduate training program at the University of Toronto. Prior to practicing medicine, Dr. Belchetz was a management consultant with McKinsey and Company.

Dr. Bob Bell


Panel – What Could Aged Care Look Like in a Post-COVID World?
Tuesday, April 20, 2021
Main Stage
Health System Leader, Former Deputy Minister of Health and Long-Term Care

Veronique Boscart


Addressing the Need for Personal Support Workers in Ontario: The PSW-FAST ONSITE Program
Wednesday, April 11, 2021
LTC & Retirement Rooms

The Canadian Remote Access for Dementia Learning Experiences
Thursday, April 22, 2021
LTC Room

Dr. Veronique Boscart has extensive gerontological experience including working as a nurse clinician, educator, manager and researcher in an international setting. Her research interests range from the substantive area of evidence-based care in gerontology and best practices in research methods with older adults to the development of gerontological education for health care professionals and care delivery models in residential care. She has published over ninety peer reviewed manuscripts and is the lead author on the first and second Canadian edition of Gerontological Nursing and Healthy Aging (2011, 2018).

Dr. Boscart is the Executive Dean of the School of Health & Life Sciences at Conestoga College. Dr. Boscart is also the chair holder of the CIHR/Schlegel Industrial Research Chair for Colleges in Senior Care funded by the Natural Sciences and Engineering Research Council of Canada (NSERC) and Canadian Institutes of Health Research (CIHR). Dr. Boscart is the president of Registered Nurses Association of Ontario (RNAO) Waterloo Chapter. Dr. Boscart was also President (2015-2017) for the Canadian Gerontological Nursing Association and was a Section Editor for the Canadian Journal on Aging from 2014 to 2020. Dr. Boscart is involved in many research projects national and international.


Brennan Carroll

Top Design & Construction Considerations for the Future
Thursday, April 22, 2021
Retirement Room

Brennan practises commercial real estate and development law, providing legal services to a large cross section of clients. He provides practical, efficient and timely advice to his clients for all types of commercial real estate transactions, including purchases, sales, leasing, joint venture and development arrangements and financings.

Brennan has particular expertise working with public and quasi-public clients, including various hospitals, colleges and municipalities, such as William Osler Health System, Niagara Health System and Mohawk College. Projects for these clients include the design, build, financing, operation and maintenance of privately-managed medical office buildings and student residences.


Christie Chapin

Panel – The Face of Today’s Workforce
Wednesday, April 21, 2021
Retirement Room

Christie Chapin is relatively new to the world of retirement living, having started her role as Community Relations Manager for Delmanor Senior Communities in 2019. Almost immediately, she discovered this work was her true calling, realizing a new passion for supporting seniors in their transition to retirement living. She loves that she gets to make a positive difference within her community every day. Originally from Ottawa, Christie started her professional career in human resources for the federal government, and after relocating to Toronto in 2006, she owned and operated a retail business in the east-end of the city. She has a degree in Applied Human Sciences from Concordia University.

Dr. Sylvia Chen

Employer-Sponsored Virtual Training Backed by Human Resources Strategy – A Holistic Solution for Operators
Tuesday, April 20, 2021
LTC & Retirement Rooms

Dr. Sylvia Chen is a healthcare expert with well-rounded business experience. She has 10+ years of track record in clinical, academic, and business settings as an anesthesiologist, clinical researcher, hospital administrator, entrepreneur, management consultant, and business solution developer. Dr. Chen has successfully managed new concept tests, new product launches, stakeholder alignment, and operational optimization in governmental, non-profit, and corporate environments.


Michael Chrostowski


Digital Tech Literacy
Thursday, April 22, 2021
Main Stage
Michael Chrostowski, PhD is the Business Development and Industry Relations Manager at AGE-WELL NCE, Canada’s technology and aging network. Michael works with researchers, startups and industry partners to help AGE-WELL bring innovations into the lives of older Canadians and caregivers. Having formerly grown a successful startup venture in healthcare, Michael often looks to help entrepreneurs on their own startup journey and has a particular interest in technology as a tool to improve the health and wellbeing of others.


Dr. Rhonda Collins


Panel – What Could Aged Care Look Like in a Post-COVID World?
Tuesday, April 20, 2021
Main Stage
Chief Medical Officer, Revera Inc.

Lisa Corrente


Ontario’s Long-Term Care COVID-19 Commission: Legal Challenges, Lessons Learned and the Path Forward
Wednesday, April 21, 2021
Main Stage
Lisa Corrente is a partner with Torkin Manes LLP. She regularly provides assistance to long-term care homes, retirement homes and other health facilities with respect to Ministry compliance matters, professional complaints and discipline proceedings, privacy, residential tenancy matter, and issues concerning residents and their family members. Lisa also conducts neutral workplace investigations into matters such as resident abuse and neglect, discrimination and harassment. Lisa represents her Firm in its membership in the OLTCA and ORCA.

Pauline Danquah

Panel – The Face of Today’s Workforce
Wednesday, April 21, 2021
Retirement Room

Pauline Danquah is passionate about her Christian faith, social justice, and human rights. You would normally find Pauline publicly speaking about the injustices mostly involving the lives of Black and marginalized people, as well as the importance of having a spiritual connection with God. Pauline is currently pursuing her Masters degree at Carleton University with the Norman Paterson School of International Affairs, specializing in Health, Displacement and Humanitarian Policy.

Pauline currently works at The Village of Erin Meadows as a dietary aid. She enjoys providing the elderly their meals on a daily basis. Most importantly, she loves to hear their stories and provide care in the best way she can. To her, It is a rewarding feeling and experience, especially during a pandemic. Lastly, she feels it is important to work in a diverse environment where she can relate to others and feel welcomed.

Pauline enjoys the arts of cooking, hairstyling and the beauty of fashion! She is always ready for the camera!


Sue Drohan


CABHI’s Community of Innovation Collaborators: Where Life Experience Meets Innovation
Tuesday, April 20, 2021
LTC & Retirement Rooms
Sue is a retired pharmaceutical executive and holds a B.Sc. in Chemical Engineering from Rutgers University.  She spent most of her career overseeing the Regulatory function (getting new drugs approved and otherwise working through the regulatory maze) in senior management positions for multi-national companies.  Sue is currently a member of various volunteer boards and working groups, including CABHI’s Senior Advisory Panel (SAP).  Sue has played a primary role in looking after 2 elderly parents with dementia, and is glad to be able to contribute to improving the lives of seniors and caregivers.


Cathleen Edwards


Fostering Relationships in a Virtual Space: Suggestions for Family Councils and Staff
Tuesday, April 20, 2021
LTC Room
Cathleen joined the Family Councils Ontario (FCO) team in January 2020. In her role as Education Manager, she creates resources to support the needs of Family Councils. Her passion to support families and advocate for inclusion draw inspiration from her work as a Recreation Professional in long-term care. She holds an Honours Bachelor of Human Kinetics from the University of Windsor and a Master of Arts in Health & Physical Education from Brock University.


Rebecca Egier


CABHI’s Community of Innovation Collaborators: Where Life Experience Meets Innovation
Tuesday, April 20, 2021
LTC & retirement Rooms
Rebecca is the Chair of the Family Advisory Council (FAC) at the Apotex Centre, Jewish Home for the Aged. She strongly supports family and resident engagement, as their experiences can lead to improved outcomes and innovation.

Rebecca’s grandmother and father were both residents of the Apotex. One of her personal goals is to make life as positive as possible for Apotex residents now and in the future.

Rebecca worked as an Occupational Therapist for many years.


Brian Emmerton


What’s Next? Getting Ready to Meet Changing Consumer Expectations
Thursday, April 22, 2021
Retirement Room
Brian Emmerton is a Registered Dietitian, a credentialed Food Executive with the Canadian Association of Foodservice Professionals, and a certified Long Term Care Administrator. He has over 25 years of executive leadership and management in food & support services for healthcare and senior living and is a member of the Society of Consumer Affairs Professionals (SOCAP). He has been involved in extensive research projects on customer satisfaction and consumer insights in healthcare, senior living, and nutrition.


Stuart Feldman


Digital Tech Literacy
Thursday, April 22, 2021
Main Stage

Stuart Feldman is the Executive GM of PointClickCare’s Canadian division. In his role, he is responsible for overseeing all PointClickCare’s Canadian market opportunities, working closely with various associations, partners, customers, prospects, and Government stakeholders to ensure consistent growth for senior care across Canada. 

Stuart is a seasoned healthcare professional with over 15 years’ experience in the industry.  He began his PointClickCare career in 2006 as an Account Executive responsible for new customer acquisitions.  After two years in this role, Stuart transitioned into a senior account executive role where he spent four years serving the southeastern US markets. 

In 2013, Stuart was appointed to Director of Sales and was responsible for managing organic growth across the Southern United States Skilled Nursing Market.  Following this, Stuart was appointed to Director of Canadian Operations where he advocated for PointClickCare’s Canadian customer base and helped prioritized key needs and concerns specific to PointClickCare and its product offering.

Stuart is an active participant on the Council of Canadian Innovators representing the Health-Tech Sector and a proud recipient of the 2019 Innovation and Care Delivery Team Award presented by Digital Health Canada as well as the Microsoft Corporations 2020 Health Innovation Awards.  Stuart’s industry expertise has allowed him to understand the unique needs of our Canadian customers and advance the growth of PointClickCare’s Canadian division.


David Golden


Ontario’s Long-Term Care COVID-19 Commission: Legal Challenges, Lessons Learned and the Path Forward
Wednesday, April 21, 2021
Main Stage
David chairs the firm’s Health Care Institutions Group and co-chairs its Health Law Group. David’s civil litigation practice focuses on commercial litigation, health law and professional liability and regularly appears before all levels of court, boards and tribunals that regulate the health care industry and the professions. David is counsel to the Ontario Long Term Care Association and the Ontario Retirement Communities Association.

Steve Gray


Panel – Leadership Insights: Today and Into the Future
Tuesday, April 20, 2021
Retirement Room
Steve has been with Responsive Management Inc. from the beginning – when it was formed in 2010. He joined the team as Vice President of Finance, bringing a wealth of experience in seniors’ housing to his role. He is known by colleagues and owners alike for his ability to solve complex problems through innovative solutions. His responsibilities include acquisitions, financing, technology, financial reporting and strategic planning.
Prior to joining the team, Steve acquired several years of experience in seniors’ housing and real estate, including serving as Chief Financial Officer, Director of Finance and Managing Partner for a number of owners and developers of seniors’ living communities across Canada.

Active in the community, Steve is a board member and Treasurer for the Ontario Retirement Communities Association. He is a Chartered Professional Accountant (CPA, CA) and a member of both the Canadian and the Ontario Institutes of Chartered Professional Accountants. In addition, he holds a Bachelor of Commerce degree from Laurentian University, where he graduated Cum Laude, and is a graduate of the Institute of Corporate Directors Not-For-Profit Program at the Rotman School of Management at the University of Toronto. He is currently completing post-graduate studies in real estate at the University of British Columbia Sauder School of Business.

Born in the United Kingdom, Steve now lives in Brooklin, Ontario, with his wife and three children. When not working, he enjoys spending time at the cottage with his family and is an avid hockey fan.


Anita Gathercole


Panel – The Face of Today’s Workforce
Wednesday, April 21, 2021
Retirement Room
Anita Gathercole is an Executive Director with Lifetimes Living at Peterborough Retirement Residence. She received her degree in business administration with a major in marketing and has a background in hospitality. She has experienced working in LTC, Assisted Living, Memory Care, and Retirement Living for the past 20 years and enjoys every moment working with seniors.

Heavily involved in her community of Grey & Bruce Country, Anita enjoys making a difference in the lives of the people surrounding her. She is an Executive Board Member for the Business Improvement Association, Rotary Member, Committee Member for the Residential Hospice of Grey Bruce, and a Board Member for Community Living. Anita is committed to building a stronger future by working with others and connecting with high schools, communities, businesses, and industries to help shape the workforce and citizens of tomorrow.


Deborah Hawkins


Exercise in Long Term Care: What to do and how to do it
Thursday, April 22, 2021
LTC Room
Deborah Hawkins is a registered physiotherapist with over ten years experience in Seniors Wellness. Her current practice focuses on dementia and rehabilitation, falls prevention and palliative care. Beginning her career in home care, Deborah transitioned to long-term care where she works as an educator and front-line clinician. Her team recently received a CABHI Spark Grant to produce high intensity exercise programs for people with mid to late stage dementia.


George Heckman


Health System and Community Partnerships
Tuesday, April 20, 2021
Retirement Room
Dr. George Heckman holds an undergraduate degree in Engineering Physics from Laval University (1988) and a Master of Mathematics in Computer Science from the University of Waterloo (1991). He graduated in 1995 with a Doctor of Medicine from the University of Toronto, Ontario. He completed residency training in internal medicine at the University of Toronto (1999) and geriatric medicine at McMaster University (2000), and is a Fellow of the Royal College of Physicians and Surgeons of Canada. He completed a Master of Science Degree in Health Research Methodology at McMaster University in 2006. His most recent academic achievement was passing the OMHA Hockey Trainer Certification Program (Level 1 – he is not allowed to perform CPR). He holds the Schlegel Research Chair for Geriatric Medicine at the RIA, and is presently an Associate Professor with the School of Public Health and Health Systems at the University of Waterloo. He is also an Assistant Clinical Professor of Medicine at McMaster University. He provides knowledge translation support for the Waterloo Wellington Local Health Integration Network. He has been Primary Panelist for the Canadian Cardiovascular Society Consensus Conference on Heart Failure since 2005, Vice Chair of the Quality Indicators for Heart Failure Working Group of the Canadian Cardiovascular Society, led the Quality Indicators for Heart Failure Sub-theme group for Palliative Care/End of Life Planning 2011-2012 of the Canadian Cardiovascular Society, and was a member of the Heart Failure Management Working Group of the Cardiac Care Network of Ontario. He is a Fellow of interRAI, an international not-for-profit consortium of researchers and clinicians from over 35 countries and which develops, tests and implements standardized assessment systems for vulnerable individuals across several care settings. Research interests include management of heart failure in long term care and other frail seniors, chronic disease management of frailty in various care settings, and vascular aging.

Lloyd Hetherington


Podcast Conversations Spread Wealth of #ElderWisdom
Thursday, April 22, 2021
LTC & Retirement Rooms
Lloyd Hetherington is a resident at The Village of Riverside Glen in Guelph. He is passionate about education, spending most of his working life as an officer with the Salvation Army all across Canada and in the heart of central Africa. He believes that no matter your age, there is always something to offer and to learn; he inspires others to find wisdom in education and he has recently learned the art of Podcasting.


Michelle Heyer


The Canadian Remote Access for Dementia Learning Experiences
Thursday, April 22, 2021
LTC Room
Michelle Heyer is the Director, Seniors Care at the Canadian Institute for Seniors Care at Conestoga College. Michelle started her health care career as a Nurse’s Aide in long-term care, sparking her interest in gerontology. Michelle graduated from the Practical Nursing program at Conestoga College in 2005. She then went on to complete her BScN from McMaster University in 2010, and finished her MSc from McMaster in 2017. The focus of her MSc thesis was on the quality-of-life of older adults in long-term care. Michelle has a vast array of clinical nursing experience including complex-continuing care, palliative care, mental health, acute care and gerontology. In Michelle’s role at Conestoga, she is dedicated to helping prepare health care providers to care for older adults with complex needs through gerontological research and education. 

Nathan Honsberger


Assessment Tools to Guide Organizational Culture Change
Tuesday, April 20, 2021
LTC & Retirement Rooms
Nathan Honsberger, MSc, is a Project Officer at the Schlegel-UW Research Institute for Aging (RIA). Nathan has 8 years experience conducting and managing research and evaluation projects that focus on the design and implementation of social change interventions. He currently leads the evaluation of the RIA, and the RIA’s culture change coaching service and the evaluation work within a national knowledge hub of community-based dementia projects.


Gillian Howe


COVID-19 in the Workplace – The New Frontier. Where Do We Go from Here?
Tuesday, April 20, 2021
LTC & Retirement Rooms
Gillian provides counsel to employers and businesses in all workplace, labour and employment law related matters. Gillian acts for employers in unionized and non-unionized work environments. This includes advisory work, representing employers in litigation proceedings before courts and administrative tribunals, handling labour relations matters, conducting collective bargaining and interest arbitration, drafting and negotiating contracts, and assisting with transactional work relating to employment and labour issues.


Ted Hudson


Podcast Conversations Spread Wealth of #ElderWisdom
Thursday, April 22, 2021
LTC & Retirement Rooms
As the online engagement manager with Schlegel Villages, Ted Hudson helped spearhead the creation of the organization’s Wisdom of the Elder signature program. Through yearly events, social media campaigns, and the art of storytelling, Ted challenges communities to reconnect with seniors and rethink the ageist stereotypes that dominate much of the public’s perception of elderhood.


Ivan Ip


Leadership Matters Most in Navigating Through a Pandemic Crisis and Preparing for the Future
Tuesday, April,20, 2021
LTC & Retirement Rooms
Ivan Ip is Executive Director, Yee Hong Centre for Geriatric Care, McNicoll Centre. He is leading the North York Toronto Health Partner (OHT) Compassionate North York Working Group. Ivan is a registered nurse with the CNO and a Certified Health Executive (CHE) with the Canadian College of Health Leaders with over 30 years of leadership experience across health sectors. Ivan is a CHE Evaluator and a graduate of Dalhousie University, Queen’s University and York University.


Nitin Jain


Panel – Leadership Insights: Today and Into the Future
Tuesday, April 20, 2021
Retirement Room
Nitin Jain was appointed President and Chief Executive Officer, Sienna Senior Living in June 2020.

Nitin has extensive experience in strategic planning, crisis response and team transformation, and is deeply committed to Sienna’s mandate to help residents, our nation’s seniors, live fully, every day. A generation that has given so much for all of us deserves no less than to age with dignity — it is this deep conviction that guides Nitin’s approach to leading Sienna.

Nitin’s career began as an operational leader in the hotel and hospitality sector, where he rebuilt and re-invigorated large and diverse teams. His capacity for identifying key areas for operational improvement and implementing plans to capitalize on these opportunities, has been a defining feature of his professional career ever since. In every role he has held, Nitin has worked collaboratively with a diverse range of stakeholders to achieve success and exceed expectations.

Nitin is a graduate of the Director Education Program at Rotman School of Management at the University of Toronto and has earned his Institute of Corporate Director designation (ICD.D). He holds an MBA from the University of Notre Dame.

Nitin obtained his undergraduate degree in Hotel and Hospitality Management from Widener University and the Indian Institute of Hotel Management.


Jonathan Kearns


Passive House = Passive Health; Creating Infection Resistant Environments
Thursday, April 22, 2021
LTC & Retirement Rooms
Jonathan is Founder and Principal-in-Charge at KMAI, a Toronto-based firm established in 1984. With over 40+ years of design experience with stakeholders and community groups, he has led all of the firm’s most prominent institutional, community and residential projects, including the award-winning Fort York Visitor Centre. Deeply interested in sustainability, including passive house design, Jonathan is always searching for the ideal solution to integrate new architecture with heritage, nature and the landscape.


Jennifer Killing


Partners in Care Supporting Safe & Meaningful Caregiver Presence During COVID-19 & Beyond
Wednesday, April 21, 2021
LTC & Retirement Rooms
A respected healthcare leader with over twenty years of progressively senior leadership roles, Jenn’s emphasis is on quality initiatives and technology to promote exceptional resident care and outcomes. Maximizing strategic partnerships and opportunities, continuous quality improvement and risk management are key accountabilities, along with research to inform advancements in senior living. She is a certified Long-Term Care Administrator and RAI-MDS credentialed.


Irv Kleiner


COVID-19 in the Workplace – The New Frontier. Where Do We Go from Here?
Tuesday, April 20, 2021
LTC & Retirement Rooms
Irv acts for employers in both the public and private sector, and has represented employers in the hospitality, manufacturing, transportation, health care, education, automotive and retail sectors. Irv’s practice includes providing counsel and representing employers during union organizing campaigns, in union certification proceedings and unfair labour practice proceedings before the Ontario Labour Relations Board. Irv has also been lead spokesperson for employers who must engage in collective bargaining with most unions in Ontario. He represents management clients in rights and interest arbitrations, Human Rights complaints, Employment Standards complaints, Pay Equity disputes, and wrongful dismissal litigation. Irv is frequently appointed to sit on Boards of Arbitration as the employer-side nominee in interest arbitrations that are conducted under the Hospital Labour Disputes Arbitration Act.

Jane Kuepfer


More than Bodies: Recognizing and Addressing Spiritual Needs Through Pandemic and Beyond
Wednesday, April 21, 2021
LTC Room
Jane Kuepfer, RP, PhD, MDiv, is the Schlegel Specialist in Spirituality and Aging with the Schlegel-UWaterloo Research Institute for Aging. She has extensive experience as a spiritual caregiver in long-term care homes and in the community, as a registered psychotherapist, a spiritual director, and an ordained Minister in the Mennonite Church and the United Church of Canada. Jane coordinates an annual Spirituality and Aging Seminar, conducts research, and teaches graduate courses in Spirituality and Aging.

Melissa Law


Panel – The Face of Today’s Workforce
Wednesday, April 21, 2021
Retirement Room
Like a match that ignites a flame, Melissa ignites progress by envisioning what’s possible and inspiring change among the people and organizations she works with.  Her passion for talent, growth, and achievement are at the forefront of many professional and personal accomplishments.

With 25 years of progressive leadership experience, spanning four industries, Melissa has had the opportunity to work with several large Canadian organizations including Walmart, Aecon, and Revera.

Her work on strategy alignment, corporate universities, and leadership development have been sustained over time.  In her current role, Melissa leads high-performing teams within talent acquisition, talent development, and total rewards who are having a significant impact supporting the organization with employer brand awareness, talent sourcing, leadership training, inclusion & belonging, and employee well-being. In 2020, Revera won gold at the HR Canadian Awards in the category of Best Talent Management Strategy and Melissa achieved her designations of Associate Certified Coach and Certified Professional Co-Active Coach.

Melissa is a graduate of Queen’s University Master of Industrial Relations Program as well as an active alumnus of Trent University where she received her Bachelor of Administrative Studies.  This year, Melissa is delivering the Last Lecture on behalf of alumni for the graduating class of 2021.

Outside of work, Melissa enjoys reading, walking, travelling, and supporting charitable organizations with fundraising efforts for animal rescues, women’s shelters, and mental health. 


Darlene Legree


Leading and Succeeding in the Face of the Pandemic: Challenges, Successes and Potential Rewards
Thursday, April 22, 2021
LTC Room
Darlene brings over 25 years of diverse experience in LTC, from direct care provider, registered nurse, to management and staff education positions. As co-owner of Silver Meridian, Darlene provides training and consulting on clinical, documentation, and organizational practices, and also serves on the board of the Gerontological Nursing Association.


Michael Li


Building Back Better: Better Shift Scheduling and Fulfillment in the Age of COVID
Wednesday, April 21, 2021
LTC Room
Michael Li serves as BookJane’s Vice President, Operations and Customer Success. He manages the company’s day-to-day operations and customer relations, and plays a key role in advancing the company’s strategic initiatives. In his previous role at Finastra, he led the business operations function for its Global Lending Solutions segment. Prior to Finastra, Michael was at TD Bank and KPMG LLP where he obtained his CPA, CA designation. Michael holds a Masters of Accounting from the University of Waterloo.


Karen Love


Panel – Supporting Residents with Dementia and their Families to Live Well
Thursday, April 22, 2021
Retirement Room
Karen Love is a gerontologist and a nationally known expert in aging supports and services with a specialty in dementia care.  She was a long-term care administrator for many years.  For the last 17 years, Ms. Love has worked at the intersection of research, policies and practices that enhance the well-being of individuals living with dementia and for those who care about and for them.  She co-founded four national aging advocacy organizations (CCAL-Advancing Person-Centered Living, the Direct Care Alliance, the Center for Excellence in Assisted Living, and the Dementia Action Alliance).  Ms. Love is the Alliance’s Executive Director.

Nelea Lungu


Accreditation Reinvented: Simplifying and Improving Accreditation by Introducing the Next Generation of Qmentum
Wednesday, April 21, 2021
LTC Room
Nelea has more than 20 years of experience both at the clinical and executive levels, and holds three master’s degrees. Her interest for improving quality, her expertise in the geriatric field and working with the elderly, as well as her humanistic approach to the vulnerable clientele, has led her to contribute and lead the development of the new Qmentum Long-Term Care program to address the challenges of the long-term care and retirement communities across Canada.


Shilpi Majumder


The PSW Perspective: Challenges, Visions and Possible Solutions for LTC
Thursday, April 22, 2021
LTC Room
Shilpi Majumder is a Project Manager with the Ontario CLRI at the Schlegel UW Research Institute for Aging where she is leading a number of projects to improve care in long-term care homes across the province. Previously, she held several health policy and knowledge translation roles, leveraging evidence to influence change. Shilpi has a PhD in Psychology and as an Assistant Professor at St. Francis Xavier University, she conducted research on the cognitive development of children.

Roger Marple


Panel – Supporting Residents with Dementia and their Families to Live Well
Thursday, April 22, 2021
Retirement Room
Roger Marple lives in Medicine Hat, Alberta and is the proud father and grandfather of 3 grown children and one grandson. He is an avid sports enthusiast, enjoys playing tennis and golf, loves to travel and knows his way around the kitchen with a real appetite for baking. Roger worked for Alberta Health Services and has worked in supply management in the south zone for over 23 years. He also has young onset Alzheimer’s disease. In addition to guiding our work with Dementia Lives Here, Roger serves on the Alzheimer Society of Canada’s advisory group to help raise awareness of the needs of people with dementia, including the specific needs of people living with young onset and/or early stage dementia. Roger also serves on the board of directors of the Alzheimer Society of Alberta and Northwest Territories and is active in supporting dementia research in Canada.

Since his diagnosis in the summer of 2015, Roger has made it his mission to dispel myths about the disease and the stigma associated with dementia. He is a firm believer that you can live well with this disease regardless of challenges and is passionate about sharing his message of hope.


Ron Martyn


Leading and Succeeding in the Face of the Pandemic: Challenges, Successes and Potential Rewards
Thursday, April 22, 2021
LTC Room
Ron Martyn combines over 40 years in activities, administration and education in the long term care and seniors field. He has served as an administrator in long term care, and owned a retirement home for 20 years. He is co-owner of Silver Meridian, and creator of ActivityPro recreation software.

Ron specializes in the provision of training and consulting in organizational leadership and teambuilding, at the provincial level, and in recent years, at the national level in Canada and the U.S.


Caitlin McArthur


Exercise in Long Term Care: What to Do and How to Do It
Thursday, April 22, 2021
LTC Room
Caitlin McArthur is a registered Physiotherapist and Assistant Professor at Dalhousie University in the School of Physiotherapy. She completed her PhD in Kinesiology at the University of Waterloo with a specialization in Aging, Health, and Well-being. Caitlin’s research focuses on falls, fractures, and functional mobility in home and long-term care. She also has expertise in bone health, exercise, and physical activity. Caitlin is the recipient of several awards including a CIHR Fellowship and the Canadian Physiotherapy Association’s Silver Quill Award.


Dan McEwen


Lessons from Norway – Supporting Participation in Valued Activities with the Cycle Host Program
Thursday, April 22, 2021
LTC & Retirement Rooms
After completing his PhD in Rehabilitation Sciences at the University of Ottawa, Dan joined a research project focused on using Motiview, a motivational technology increasing physical activity for elders and individuals living with dementia. After seeing the positive benefits on not just the main user but the environment around them, he decided to join Motitech Canada full time to spread this knowledge to more sites to help eradicate physical & cognitive inactivity and social isolation in care homes across Canada.


Dr. Alex Mihailidis

Panel – What Could Aged Care Look Like in a Post-COVID World?
Tuesday, April 20, 2021
LTC & Retirement Rooms

Professor Alex Mihailidis is the Associate Vice-President for International Partnerships at the University of Toronto, as well as the Scientific Director of the AGE-WELL Network of Centres of Excellence, which focuses on the development of new technologies and services for older adults. He is a Professor in the Department of Occupational Science and Occupational Therapy (U of T) and in the Institute of Biomaterials and Biomedical Engineering (U of T), with a cross appointment in the Department of Computer Science (U of T).

Professor Mihailidis has been conducting research in the field of technology and environments to support older adults or the past 17 years, having published over 200 journal papers, conference papers, and abstracts in this field. Dr. Mihailidis is also very active in the rehabilitation engineering profession, currently as the Immediate Past-President for RESNA (Rehabilitation Engineering and Assistive Technology Society of North America). He was also named a Fellow of RESNA in 2014, which is one of the highest honours within this field of research and practice.

Professor Mihailidis received a B.A.Sc. in Mechanical Engineering from University of Toronto in 1996, a M.A.Sc. in Biomedical Engineering in 1998 from the University of Toronto, and a PhD in Bioengineering (Rehabilitation Engineering) in 2002 from the University of Strathclyde (Glasgow, Scotland).


Dr. Andrea Moser


Health System and Community Partnerships
Tuesday, April 20, 2021
Retirement Room
Dr. Andrea Moser, MD, MSc, CCFP(COE), FCFP, CMD, is a family physician with a focus practice in care of the elderly and a Certified Medical Director. She is an Associate Professor Department of Family and Community Medicine, University of Toronto. Andrea serves as vice president and board member of the Canadian Society for Long Term Care Medicine (CSLTCM), is a member of the board of the American Board of Post Acute and Long Term Care Medicine (ABPLM) and a member of AMDA’s Education Committee, Membership Committee, Telemedicine Working Group and International Special Interest Group. She is former president of Ontario Long Term Care Physicians and past chair of the OMA Section of LTC and Care of the Elderly during which time she co-developed the Ontario Medical Director Curriculum.

Astrum Nanji


Panel – Leadership Insights: Today and Into the Future
Tuesday, April 20, 2021
Retirement Room
Astrum founded Metta Lifestyles in 2017 when he recognized a need for heavier care in urban centres. Metta has approximately 500 suites in Toronto and Ottawa. Astrum oversees the growth of the Metta’s portfolio through development and the acquisition of key located assets?. Astrum has 8+ years of operational experience in the seniors housing industry. When not involved in Seniors Housing, Astrum is actively involved in implementing the real estate growth strategy for Lux Equity?. Astrum received his Juris Doctor (JD) from Osgoode Hall Law School and is (slowly, very slow) completing his MBA at The Wharton School?.

Jabir Nathu


Attracting New Residents in the Digital Age
Thursday, April 22, 2021
Retirement Room
Jabir is the Founder & CEO of Cared Upon, an innovative Canadian digital platform that connects prospective residents to the care providers they need to manage their changing health needs.  For 15 years prior to the launch of Cared Upon, Jabir was a Care Operator leading 13 assisted living and long-term care residences.  As a management consultant, he has also worked with high potential Canadian companies advising on growth strategy, business development, and operational execution.

Scott Ovenden


Health System and Community Partnerships
Tuesday, April 21, 2021
Retirement Room
Scott Ovenden is the Executive Vice President of Clinical Programs with responsibilities for Hospital Services, Long Term Care, Ambulatory Care, Client Relations, Infection Prevention & Control, and Quality & Risk. Scott has over 20 years of healthcare experience working in a variety of clinical and leadership roles. Prior to joining Baycrest he worked at Rouge Valley Health System as the Director of Strategic Planning and Performance. In addition to working in acute care hospitals, Scott has worked as a management consultant at KPMG and has supported provincial process improvement projects. These professional experiences have allowed him to work with a wide variety of stakeholders across Ontario.

 Scott started his healthcare career as a physiotherapist in a number of clinical environments including; acute care, inpatient rehabilitation, complex continuing care and outpatient services. Scott is a member of the OLTCA Board, and currently serves as the Vice-Chair of the Quality Committee.  Prior to that, he was a Trustee at Grandview Children’s Centre and completed his final term on the Board as the Vice-Chair.


Dr. Heather Palmer


Panel – Supporting Residents with Dementia and their Families to Live Well
Thursday, Apri 22, 2021
Retirement Room
Dr. Heather Palmer joined Amica in 2014 as the Director of Memory Care, became the National Director of Cognitive Well-Being in 2018 and currently acts as Amica’s Cognitive Well-Being Advisor. Heather focuses on applying the newest research to develop programs that support both normal brain aging and cognitive challenges.

Heather has more than 35 years of scientific and clinical experience in brain-behaviour relationships. She obtained her doctorate from the University of New South Wales, Australia, and carried out a postdoctoral fellowship in neurocognitive rehabilitation at Toronto’s Rotman Research Institute, Baycrest. She spent three years as the Director of Research for the Alzheimer Society of Canada. After developing and implementing evidence-based research relating to cognitive rehabilitation, Heather now devotes her time to applying what is being learned through science to help all people improve the way they think, feel and function. She has been published in scientific journals and spoken internationally on the topics of cancer-related brain fog, dementia, cognitive rehabilitation and seniors’ brain health.  Heather has been featured on television and radio as a leading expert in these fields.

Heather has been inducted into the Havergal College Hall of Distinction for her work supporting the aging population.  As a proud mother of three, she aspires to foster multi-generational understanding about how seniors can live their best lives.


Emily Port


Panel – The Face of Today’s Workforce
Wednesday, Apri 21, 2021
Retirement Room
Emily is a Recreation Aide at Schlegel Villages, Winston Park.  She grew up in Hamilton and moved to Waterloo to pursue her post secondary education at the University of Waterloo where she completed a Bachelor of Science in Kinesiology with psychology. From a young age, she has always had a passion for seniors and improving the quality of life in retirement living. She decided in 2019 to dive into a career in the retirement living sector with a desire to implement programs that are cognitively and physically stimulating for the residents. Her favourite part of her job is building profound connections with her residents and their families, with her end goal of allowing the individuals to live out the rest of their lives meaningfully and enjoyably. She currently resides in Waterloo with her wife, Kendra and her dog, Harper.

Lisa Poole


Panel – Supporting Residents with Dementia and their Families to Live Well
Thursday, Apri 22, 2021
Retirement Room
Lisa Poole is a family care partner. She is the co-chair of Dementia Advocacy Canada, sits on the Strategic Council of Dementia Network Calgary and Imagine Citizens Healthy Living and Aging Working Group

Andrea Prashad


Panel – Leadership Insights: Today and Into the Future
Tuesday, Apri 20, 2021
Retirement Room
Ms. Prashad joined Amica Senior Lifestyles in 2014 as the Director of Policy, Compliance and Quality Assurance. In 2015 she was promoted to VP, Resident Experience where she oversees a national health advisory team encompassing wellness, culinary, life enrichment, memory care services and regulatory affairs. Andrea brings leadership to quality improvement for Amica by overseeing the annual resident satisfaction survey and operations’ analytics team to advance the resident experience. She is also an elected board member on the Ontario Retirement Communities Association’s Board of Directors, where she chairs the governance committee.

She has a decade of experience working across the field of quality improvement and risk mitigation in non-profit, government and private settings; primarily in the health system.  Andrea has a passion for leading system change, with the goal of enhancing integration, accountability, transparency and satisfaction for operations across different service delivery streams.  Andrea holds a law degree (LL.B) and a Masters in Public Policy, Administration and Law (MPPAL). Recently, she completed a certificate in risk management from Harvard University.

Andrea resides in Toronto with her husband, daughter and much-loved dog, Charlee. 


Christopher Ridenhour


The Praise and Purpose Party: Reviving, Inspiring, Engaging, Retaining!
Wednesday, Apri 21, 2021
Retirement Room
Christopher is the Director of Workplace Culture for a Pennsylvania-based Continuing Care Retirement Communities (CCRC) and social services management company, developing and delivering high-impact staff education focused on world class hospitality, elevated employee engagement, new supervisor training, aspects of inspired leadership, and total team commitment, among other critical employee competencies.

For the last 17 years, Christopher has traveled across North America and Canada keynoting and training for national aging associations including Argentum, LeadingAge, American College of Healthcare Administrators, American Healthcare Association, Pioneer Network, National Center for Assisted Living, and the Ontario Association for Non-Profit Homes and Services for Seniors. Christopher has earned the distinction of becoming LeadingAge’s highest-rated speaker/trainer, and as recognition for the years of service to hundreds of communities across Pennsylvania and the country, in 2015, was awarded LeadingAge’s Facilitator of the Year.

Christopher offers a highly interactive and participatory style, provoking audiences to consider how interpersonal relationships impact everything: customer service, cultural change initiatives, retention, staff engagement, and ultimately revenues. Conference-goers can expect a mix of theatrics, storytelling, and unconventional activities based on researched, expert-approved business theories and practices.


Lisa Salapatek


Partners in Care Supporting Safe & Meaningful Caregiver Presence During COVID-19 & Beyond
Wednesday, April 21, 2021
LTC & Retirement Rooms
Lisa Salapatek is the Executive Lead, Strategic Partnerships and Innovation with the Ontario Caregiver Organization. Lisa has held a diverse range of senior leadership roles in the non-profit health sector that reflect her passion for leading positive change and enhancing the caregiver experience. Throughout her career, she has led the development of many successful programs, partnerships and policy initiatives that have had an impact on health care delivery and quality of life.


Stephanie Sanborn


Panel – Supporting Residents with Dementia and their Families to Live Well
Thursday, April 22, 2021
Retirement Room
Stephanie Sanborn has worked in the senior housing sector for over 30 years at various levels from providing direct care to VP of Operations and currently leading Innovation and Education with Seasons Retirement Communities. She has overseen the operations of long-term care homes and retirement homes in both urban and rural areas obtaining organization-wide awards of excellence throughout her career in quality, profitability, and leadership. Her role at Seasons included the development of a person-centered dementia care program with a strong educational foundation. She developed a virtual dementia experience that is used to support the team in understanding and empathy towards the seniors they are serving. Stephanie has a Bachelor of Arts degree from St. Francis Xavier University, a diploma in Gerontology from St. Lawrence College and a Masters degree in Adult Education at St. Francis Xavier University. She currently sits on the ORCA Education Advisory Group and Dementia Task Force.

Stacey Scaman


Out of the Frying Pan and Into the Fire – Lessons Through COVID in Dietary
Wednesday, April 21, 2021
LTC & Retirement Rooms
Stacey Scaman is a Corporate Dietitians with Seasons Care. She is the corporate lead for over 30 Dietitians across Ontario. Stacey provides dietary, nutrition support and education to Long Term Care and other senior care facilities Ontario-wide. Stacey received her Bachelor of Science Honors Degree in Nutrition and Nutraceutical Sciences from the University Of Guelph. She also sits on the Ontario Long Term Care Action Group through Dietitians of Canada and is a passionate advocate for Dietitians in Seniors Care.


Bonnie Scott


What Might be Possible in a Future Where Every LTC Resident Has a Digital Device?
Thursday, April 22, 2021
LTC Room
Bonnie is an experienced healthcare leader who is passionate about using human-centered design to tackle complex problems at the intersection of health, technology, and society. As Director of Research and Innovation and interim Regional Digital Health Lead at Ontario Health (Central), she is helping facilitate the Ontario Health (Central)’s Long-Term Care Planning Table in providing solutions to support the Long-Term Care sector during the COVID-19 pandemic.

Bonnie brings a unique skillset to the table as an experienced health system leader, service designer, PhD-level scientist, and biomedical communicator. She has held positions at Canadian Partnership Against Cancer (a federally-funded health organization) and Bridgeable (a private-sector service design firm) working with public and private sector clients across North America and Europe. Bonnie completed her PhD at The University of Chicago in Cell and Molecular Biology and MSc in Biomedical Communications at the University of Toronto. She recently moved to Hamilton and has been enjoying her newfound community.


Jacquie Seguin


Supporting Transitions into Long-Term Care and Retirement Homes During the COVID-19 Pandemic
Wednesday, April 21, 2021
LTC & Retirement Rooms
Jacquie Seguin is the Erie St. Clair (ESC) BSO Regional Coordinator with the Alzheimer Society of Chatham Kent. Prior to taking on this role in 2018, she held a position with the ESC LHIN as a Data & Performance Analyst for ten years prior to departing to pursue her passion to enhance community dementia care. In her current role, Jacquie strives to improve the experience of transitions for persons, their care partners and staff.

Elaine Shantz


Harnessing Empathy through Authentic Engagement
Thursday, April 22, 2021
LTC & Retirement Rooms
Elaine Shantz currently serves as the CEO of Fairview Parkwood Communities. Her previous roles were in the private sector, serving as President of peopleCare Inc., and in a progressive role with Schlegel Villages. As an informed and committed advocate for LTC and RH, her experience allows her to appreciate the best of both the for-profit and non-profit worlds. In addition, she has a high-level vantage point as a representative and voice for Long-Term Care and Retirement Housing at several tables, including two Ontario Health Team tables (Cambridge-North Dumfries and KW4). With the advent of COVID-19, she also participates three additional committees: Waterloo Wellington Non-Hospital Table and Waterloo Region Health Sector Control Group. Most recently Elaine joined the Ontario Long Term Care Association Advocacy Committee. Elaine uses experience and passion to make lasting and significant improvement in senior care.

Robert Simonetti


Top Design & Construction Considerations for the Future
Thursday, April 22, 2021
Retirement Room
Rob Simonetti is a Project Architect at SWBR Architects with 25 years of professional experience. Rob has focused on senior housing for the last twenty years and is dedicated to designing meaningful environments for elders. His experience includes design on many senior housing and healthcare projects in a variety of models including the US’s first Community Based Green House homes in Penfield, NY. Rob leads code analysis, programming, project design, and facilitates development of the owner’s team throughout the design process.

Rob is a trained Certified Eden Alternative Associate allowing him to better understand and serve providers seeking to change their culture and their care environments. He has worked with The Pioneer Network on Life Safety Code and International Building Code Task Forces and is currently the President of SAGE, The Society for the Advancement of Gerontological Environments. Rob is a respected industry expert speaking on culture change in Green House® Project and Small House design models.


Dr. Nathan Stall


Panel – What Could Aged Care Look Like in a Post-COVID World?
Tuesday, April 20, 2021
Main Stage
Geriatrician, Mount Sinai Hospital

Karen Sullivan


Panel – What Could Aged Care Look Like in a Post-COVID World?
Tuesday, April 20, 2021
Main Stage
President & Chief Operating Officer, Chartwell REIT

Arthur Sweetman


Addressing the Workforce Crisis
Tuesday, April 20, 2021
Retirement Room
Arthur Sweetman is a Professor in the Department of Economics at McMaster University where he holds the Ontario Research Chair in Health Human Resources. He is also a member of McMaster’s Center for Health Economics and Policy Analysis (CHEPA). Previously he was the Director of the School of Policy Studies at Queen’s University in Kingston where he held the Stauffer-Dunning Chair in Policy Studies. He is currently a co-editor of the Canadian Journal of Economics, and undertakes quantitative research on health workforce issues in Ontario as well as related issues in health economics and social policy.

Misha Sinha Roy


Out of the Frying Pan and Into the Fire – Lessons Through COVID in Dietary
Wednesday, April 21, 2021
LTC & Retirement Rooms
Misha Sinha Roy is a Registered Dietitian who has been working in long-term care homes over the past five years. Misha is currently pursuing a Master of Public Health degree from University of Liverpool. She is passionate about working in the field of gerontology. In addition to her current clinical role, Misha has recently gained an interest in research. In the future, Misha aspires to lead research projects that add value to our work with the elderly population.


Bianca Stern


CABHI’s Community of Innovation Collaborators: Where Life Experience Meets Innovation
Tuesday, April 20, 2021
LTC & Retirement Rooms
Bianca Stern is Executive Director, at the Centre for Aging & Brain Health Innovation (CABHI). With over 38 years of healthcare sector experience, a Bachelor’s Degree in Occupational Therapy and Master’s Degree in Rehabilitation Science, Bianca intersects the art and science of healthcare with innovation, technology, and industry; overseeing the CABHI Innovation Office, and co-creating with the Seniors Advisory Panel, and Leap, CABHI’s new, virtual end user community. Bianca is also actively involved in helping to foster a culture of innovation and knowledge mobilization across the CABHI network partner sites.

Carly Szabo


The Canadian Remote Access for Dementia Learning Experiences
Thursday, April 22, 2021
LTC Room
Carly Szabo is a Training Specialist at the Canadian Institute for Seniors Care at Conestoga College. Carly graduated from McMaster University with a Bachelor of Science in Nursing in 2007. In 2011, she completed a postgraduate certificate in Critical Care Nursing at Durham College. In 2019, she was awarded a Master of Science from McMaster University. Carly has a vast array of nursing experience including pediatric, critical care, palliative care and gerontology. In Carly’s role at Conestoga, she supports the design and delivery of health education and training.

Audra Thompson-Haile


The PSW Perspective: Challenges, Visions and Possible Solutions for LTC
Thursday, April 22, 2021
LTC Room
Audra Thompson-Haile, MA, BEd, is the Director of Strategic Projects at the Research Institute for Aging (RIA). Her background in health-related research and education led her to provide leadership to the Ontario Centres for Learning, Research and Innovation (CLRI) program. Audra leads a team that supports educational initiatives and resource development for long-term care homes in Ontario. She has expertise in program management, building collaborative relationships, and executing large scale projects.

Chantal Trudel


Design of Long Term Care Homes – Learning for the Future
Tuesday, April 20, 2021
LTC Room
Trudel is an industrial designer and ergonomist with over 10 years of industry experience in architecture and healthcare planning. Her healthcare design work has received prestigious recognitions including the Canadian Architect Award of Excellence (2010) and a High Commendation from the International Academy for Design (2012) for the Women and Newborn Hospital (Winnipeg, Manitoba). Her research in design to support infection prevention and control has been cited by researchers from Johns Hopkins University and the CDC.


Dirk J. Van Belle


The Challenges Surrounding the Incontinence Program During COVID-19: Where Is the Connection?
Thursday, April 22, 2021
LTC Room
DJ van Belle joined First Quality over 4 years ago and is currently the Clinical Lead for Canada.

He is a foreign trained nurse and has a long history in Long Term care beginning as a Registered Practical Nurse and progressed to the role of Associate Director of Care/Staff Educator with a large Nursing home chain in Ontario.

As the Clinical Lead, he manages the highly trained and experienced Canadian Clinical Team.


Esther Van Eeden


Passive House = Passive Health; Creating Infection Resistant Environments
Thursday, April 22, 2021
LTC & Retirement Rooms
o Esther is an interior project manager at Kearns Mancini Architects with a fervent interest in healthy building. She holds a master’s degree in Sustainable Design and is a Certified Passive House Consultant. With 11 years of design and project management experience her research continues to seek understanding of our human connection to space and the natural world. Her insights have been applied across various building types in the healthcare field.

Ashley Vandoorn


How to Increase Resident Satisfaction & Occupancy Rates Through Personalized Wellness Programs
Thursday, April 22, 2021
LTC & Retirement Rooms
Ashley Vandoorn, BA, BSc, MSc, GPA Coach, has more than 10 years of experience in the retirement home industry as a General Manager and Recreation Manager. She also has degrees in Nursing, Recreational Therapy, Gerontology, and Geriatric Rehabilitation/Dementia. As a former General Manager at one of the largest retirement communities in the country, Ashley understands the importance of wellness in a community. She currently consults with retirement communities on best practices while working at Welbi as the customer experience lead.


Phil Vlach


Digital Tech Literacy
Thursday, April 22, 2021
Main Stage
Creating better life experiences powered by technology.

“Fusing operational experience in technology with elder care enables me to bring the greatest ideas to life for operators of elder care businesses (senior living, LTC, homecare) and their clients.” Phil

Phil served as Vice President, Information Technology, at Amica Senior Lifestyles, responsible for transforming the company’s applications, infrastructure, and operations, while building their cybersecurity and analytics programs from the ground up. He successfully achieved ambitious objectives across 30 sites and 7,000 staff and residents, through strong leadership and collaboration with stakeholders and partners.

Phil has a Master’s Degree in Electrical Engineering from McGill University, is a Senior Member of the IEEE, and has completed several certificates from MIT’s CSAIL & Sloan School.

Fun Fact: Phil invented the Fun Guide app which was endorsed by Mayor John Tory and has been featured on CTV, CityNews, and in the Toronto Star.


LeighAnne Voll


Panel – Leadership Insights: Today and Into the Future
Tuesday, April 20, 2021
Retirement Room
LeighAnne Voll is the Chief Operating Officer at Seasons Retirement Communities. For the past twenty-five years, Ms. Voll has held various positions within the seniors housing sector. This has given Ms. Voll extensive experience in all aspects of operations, acquisitions, development, asset management, marketing, leasing and navigating the regulatory environment. Ms. Voll joined the company in 2010 and developed its customer service and sales platforms. Ms. Voll oversees the Employee Services, Operations and Marketing functions at Seasons. Prior to Seasons, Ms. Voll was Vice President, Sales & Marketing at Chartwell Seniors Housing REIT. Ms. Voll earned a BA from McMaster University, a Diploma in Recreation Therapy and has a Teachers Certificate in Adult Education.

Laura Tamblyn Watts


Panel – What Could Aged Care Look Like in a Post-COVID World?
Wednesday, April 21, 2021
Main Stage
Laura Tamblyn Watts is a lawyer, advocate, researcher and media commentator. Her work focuses on law, aging, abuse, accessibility, law
reform, governance and knowledge mobilization. She has previously served as Chief Public Policy Officer at CARP (Canadian Association of Retired Persons) for the past two years and as the National Director of the Canadian Centre for Elder Law. She currently teaches at the University of Toronto, where she is also a Fellow
of the Institute for Lifecourse and Aging.


Chris Weber


Out of the Frying Pan and Into the Fire – Lessons Through COVID in Dietary
Wednesday, April 21, 2021
LTC & Retirement Rooms
Chris Weber is the Corporate Chef and Operations Manager – Nutrition and Food Services at OMNI Health Care. He oversees the foodservice and nutrition programs for 18 long term care homes. His background includes 20 years of food service as well as other operations and business roles. Chris holds an Advanced Business Administration Diploma and Culinary Management Diploma. Chris is an Advanced food safety trainer and possesses a Red Seal Cook certification, he is also past-president of CSNM.


Dr. Susan Wehry


From Collective Trauma to Post-Traumatic Growth
Wednesday, April 21, 2021
Retirement Room
Dr. Susan Wehry, a geriatric psychiatrist, has been a passionate advocate for older people throughout her 30+ year career, during which she has held a variety of clinical, administrative, academic and consulting roles across the country. During her tenure as Commissioner, Vermont rose to #1 for senior health in America’s Health Rankings and she was honored to represent Vermont at the 2015 White House Conference on Aging.

Susan has lectured extensively on a variety of topics and has inspired policymakers, care partners and human service professionals from Alaska to Florida. Following Hurricanes Katrina and Rita, she supported nursing home recovery efforts and learned a great deal about collective trauma and resilience. In 2009, she authored Oasis, an interdisciplinary person-centered approach to long term care that has helped transform dementia care across the country.

Dr. Wehry now lives in Maine where she serves as the Chief of Geriatrics at the University of New England College of Osteopathic Medicine and Director of AgingME

Susan sums up her career like this: Whether I’m at the bedside, at the State house or in the classroom, I have one aim in mind: to advocate for the highest quality of life for all older adults and those who serve them.


Joannne Weiler


Harnessing Empathy through Authentic Engagement
Thursday, April 22, 2021
LTC & Retirement Rooms
Provided care for her step-mother for past 12 years and now for her husband as well. Initially provided care in the home for her husband and now as essential caregiver for both her husband and her step-mother who live in a long term care home.

Before retiring 7 years ago, worked for 14 years at Sunlife Financial as a Long Term Care Insurance Specialist. Prior to that worked in health care for 25 years. Most relevant to her current caregiving situation were her roles as director of Placement Coordination Services (PCS) and case manager supervisor at Home Care.


Don Wildfong


Harnessing Empathy through Authentic Engagement
Thursday, April 22, 2021
LTC & Retirement Rooms
Don holds a Bachelor of Nursing Science (Queen’s University, 2006) and Master of Science and graduate diploma in health services and policy research (McMaster University, 2009). His previous roles include Chair, Continuing Education in the School of Health & Life Sciences at Conestoga College and senior nurse advisor with the Policy and Leadership Division at the Canadian Nurses Association. He is currently working as implementation facilitator with the Waterloo Wellington Older Adult Strategy.


Alexis Wise


What Might Be Possible in a Future Where Every LTC Resident Has a Digital Device?
Thursday, April 22, 2021
LTC Room
Alexis is passionate about improving the health and well-being of older adults and challenging long-held stereotypes about this demographic. She is currently the Housing for Health Fellow with national homecare provider SE Health where she leads the Building with Mission project which aims to support health care organizations across the country to develop new housing models for older adults.

Alexis also works as a strategic consultant supporting private developers to build age-friendly projects. She has held positions at Sidewalk Labs as Director of Health, the MaRS Centre for Impact Investing where she led the health practice as well as with the National Health Service in the United Kingdom where she led work focused on funding reform and care integration. Alexis holds an MBA from London Business School in the UK. She currently lives in Toronto with her husband and three children.


Tommy Wong


Year in review: A Data Story of the Pandemic in Long-Term Care Homes
Tuesday, April 20, 2021
LTC Room
As the Director, Data and Analytics, Tommy provides leadership to the Association’s data infrastructure, develops business intelligence solutions and conducts analyses from several key long-term care data sources. He has conducted affordability analyses related to increasing preferred accommodation rates, developed the Association’s home-level financial benchmarking reports, and created a series of home and regional dashboard tools. Tommy has a Bachelor of Commerce degree from the University of Toronto related to finance and economics and has previously worked at several not-for-profit organizations. Tommy enjoys playing volleyball in his spare time.

Zoe Wood


Real World Data Demonstrates Pressure Injury Prevention Through Introduction of Technology into the Care Pathway
Wednesday, April 21, 2021
LTC Room
Zoe has spent most of her career within the NHS or working in Industry as a Clinical Manager and now works as a Medical Affairs Manager at Bruin Biometrics the manufacturer of the SEM Scanner

Passionate about pressure ulcers in particular, Zoe has spent much of her industry career working for new start up companies focussed on the treatment and prevention of pressure ulcers.


Dr. Kevin Young


What Might Be Possible in a Future Where Every LTC Resident Has a Digital Device?
Thursday, April 22, 2021
LTC Room
Dr. Young currently works as the Medical Director of Integrated Care at Waypoint Centre for Mental Health Care. He is the Physician Lead for Specialized Geriatric Services in North Simcoe Muskoka, and is the co-Medical Director of Provincial Geriatric Leadership Ontario. Dr. Young is committed to providing quality care to patients, and helping creating a health care system that functions well to address the needs of vulnerable patients in the community and in institutions.

Dr. Young completed his PhD at the University of Toronto in Laboratory Medicine and Pathobiology. He subsequently completed his medical degree at the University of Toronto, and then a residency in Internal Medicine and a Fellowship in Geriatric Medicine. He currently lives in Orillia with his two children, and enjoys spending his time outdoors.


Julia Zhu


Leadership Matters Most in Navigating Through a Pandemic Crisis and Preparing for the Future
Tuesday, April,20, 2021
LTC & Retirement Rooms
Julia Zhu is Director of Resident Care, Yee Hong Centre for Geriatric Care, McNicoll Centre. She is a registered nurse with the CNO with over 20 years of acute care and long-term care experience. Julia is a graduate of the Ryerson University Nursing Program.