Tuesday, April 20, 2021
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10:00 am – 10:15 am |
Opening Remarks
Donna Duncan, CEO, OLTCA, and Cathy Hecimovich, CEO, ORCA |
Main Stage |
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10:15 am – 11:00 am |
Is there life after loss? Can you get through a catastrophic event and come out joyful, even when you know it’s something you will never truly get over? These are a few of the questions longtime radio and TV host Erin Davis answers during her captivating, touching and humour-filled address: “Reclaiming Joy.” Based on her bestselling 2019 memoir Mourning Has Broken: Love, Loss and Reclaiming Joy, Erin talks about returning to her morning airwaves after a life-changing event and proved that with the help of a “community of kindness,” you can survive, thrive, and indeed go on to become the one who lovingly and gratefully consoles others in their time of loss.Erin had the honour of waking up residents of the Golden Horseshoe for 30 years as host of the morning show on 98.1 CHFI Toronto. Erin now resides in Victoria, BC where she gets to sleep in, although her reWirement has been derailed thanks to the #5 nationwide non-fiction status of her memoir Mourning Has Broken: Love, Loss and Reclaiming Joy. |
Main Stage
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11:00 am – 12:00 pm |
Panel - What Could Aged Care Look Like in a Post-COVID World?
Moderator: Laura Tamblyn Watts, CEO, CanAge
Panelists: Dr. Nathan Stall, Geriatrician, Mount Sinai Hospital; Dr. Bob Bell, Health System Leader, Former Deputy Minister of Health and Long-Term Care; Karen Sullivan, President & Chief Operating Officer, Chartwell Retirement Residences; Dr. Rhonda Collins, Chief Medical Officer, Revera Inc.; Dr. Alex Mihailidis, Scientific Co-Director and CEO, AGE-WELL The COVID-19 pandemic has exposed long-standing issues across the seniors’ care continuum in Ontario and across the globe. When taking the learnings from the last year into consideration, what could the future system look like? Our society needs to be ready as the demand for aged care will continue to grow over the next decade and beyond.
This panel will explore what an aged care continuum could look like in the future, address key learnings from the pandemic, points of resistance, creative solutions, and the changing needs and expectations of our seniors and their families. |
Main Stage
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12:00 pm – 2:00 pm |
CONCURRENT SESSIONS
Day 1 concurrent sessions sponsored by HEADHUNTING |
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Long Term Care Sessions |
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Maple and Trillium Health Partners have partnered to create the Virtual Specialist Care program, designed to support long-term care homes. There are two core elements to the program, urgent consultations and ‘Virtual Clinic Days’, which together, reduce avoidable hospital transfers and mitigate common risks such as falls, hospital-acquired infections, and more. |
LTC Room
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The design of LTC homes is critical to balancing infection prevention and control (IPAC) with residents’ quality of life and care, particularly during pandemic conditions. To support the redevelopment of Canada’s aging LTC infrastructure, our case study of home designs and participatory co-design sessions will help inform the future of LTC design. |
LTC Room
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In this session, we will outline the role of technology to build relationships, foster a sense of community between family members and staff, and enable effective Family Councils. We will share leading practices staff can use to enable Family Councils to function effectively in a virtual environment. |
LTC Room
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On March 17th, 2020, the Ontario government declares a state of emergency amid the coronavirus pandemic. Since then, over 500 long-term care homes have experienced COVID outbreaks in their homes. OLTCA will discuss some data findings and insights on Wave 1 and Wave 2 of the pandemic and describe how it impacts the operations of the homes. |
LTC Room
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Retirement Sessions |
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The pandemic accelerated the need and urgency of digital health, along with the formation of strong health system and community partnerships. Hear from system partners on how they have worked with others to support the sector over this pandemic period and lessons learned, tools and strategies. |
Retirement Room
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Panel - Leadership Insights: Today and into the Future
Moderator: Steve Gray, Executive Vice President Finance, Responsive Management Inc. and Lifetimes Living Inc.
Panelists: Astrum Nanji, CEO, Metta Lifestyles; LeighAnne Voll, Chief Operating Officer, Seasons Retirement Communities; Nitin Jain, President & CEO, Sienna Senior Living; Andrea Prashad, Senior Vice President, Resident Experience and Risk Management, Amica Senior Lifestyles
Taking care of seniors is, as a sector, our most important job. The pandemic has led to the need for significant change in seniors care, workforce retention, technology, and customer expectations. Change is inevitable. That change presents both opportunity for greater operational excellence and strategic scalability. Join us as we hear from key sector leaders as they share their thoughts on what awaits the senior living sector now and in the years to come. |
Retirement Room
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Stories have the power to change the world. Learn the strategy behind crafting a good story for impact and choosing the right medium of dissemination to ensure it helps individuals and organizations achieve their objectives. Let’s flip the narrative to inspire, inform and educate.
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Retirement Room
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The retirement home sector has been heavily impacted by COVID-19. Prior to the pandemic, the sector was already experiencing a workforce shortage. Retirement homes are in need of staff that can fulfill a number of different roles to support the seniors in retirement living. What are some possible staffing solutions and long-term fixes that could help build a talent pipeline to serve the future needs of the sector? Hear important considerations from our speaker. |
Retirement Room
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Long Term Care & Retirement Joint Sessions |
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The COVID pandemic and changing regulation mandates amplify the senior care workforce supply shortage and retention challenges. The promising outcomes of employer-sponsored virtual training suggest a viable solution. Yee Hong Centre for Geriatric Care will share experience and offerings as a senior care provider and a private career college owner. |
LTC & Retirement Rooms
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The Schlegel-UW Research Institute for Aging (RIA)’s renowned culture change coaching service is highlighting two helpful tools: an organizational readiness assessment that identifies facilitators of change and a person-centredness assessment that identifies teams’ abilities to deliver person-centred care. Learn about the tools and how to use them to guide change.
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LTC & Retirement Rooms
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Hearing older adults’ and caregivers’ lived experience is critical to inform how innovative care solutions are accessed and delivered across the senior care continuum. ‘Leap’ is CABHI’s newest intergenerational end-user community connecting older adults and caregivers with students, researchers, clinicians, designers, and entrepreneurs to co-design solutions for improved health outcomes.
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LTC & Retirement Rooms
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The integrity of the leader is the cornerstone of effective leadership. Leading in times of crisis requires leaders to take discrete actions: Define the purpose; set priorities; and provide stability. Leaders play a key role in organizing for the future by strengthening identity; prioritize operational efficiency; and building for scale
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LTC & Retirement Rooms
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New workplace issues have been presented since the emergence of COVID-19. Employers must adapt rules, policies and procedures while managing unionized/non-unionized workforces. Unions have identified novel bargaining priorities in preparation for collective bargaining. Employers must implement strategies/policies to deal with employee work refusals, absenteeism, workplace accommodation requests, and new forms of employment misconduct.
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LTC & Retirement Rooms
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2:00 pm – 4:00 pm |
Ontario Retirement Communities Association
Annual General Meeting – Virtual |
Main Stage |
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Wednesday, April 21, 2021
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10:00 am – 10:15 am |
Opening Remarks
Sharon Ranalli, Vice President Marketing & Communications, Chartwell Retirement Residences; ORCA Board Chair, and Brent Gingerich, Chairman & CEO, peopleCare Group; OLTCA Board Chair |
Main Stage
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10:15 am – 11:00 am |
The health of a given workforce and the overall health of an organizations workplace culture has been a strong predictor of success or failure during the pandemic. In this session we will discuss the critical role of the foundations of workplace culture and how they interact with and predict the wellbeing of a workforce. We will seek to answer the question: How do we understand and leverage these foundations to maintain or return to being healthy and high-performing? Data and insights will be shared to inform the discussion as well as simple actions that can be considered at the organizational level that tease apart the critical difference between wellness strategies and more comprehensive well-being strategies. |
Main Stage
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11:00 am – 12:00 pm |
CONCURRENT SESSIONS
Day 2 concurrent sessions sponsored by Seasons Retirement Communities |
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Ontario’s Long-Term Care COVID-19 Commission was tasked to investigate how and why COVID-19 spread into long-term care homes, what was done to prevent the spread, and the impact of the existing system on the spread. The Commission is in the process of drafting its final report, which is to be submitted to the provincial government by April 30, 2021. Please join David M. Golden and Lisa Corrente of Torkin Manes LLP and Ontario Long-Term Care Commissioner, Dr. Jack Kitts, for an update on the proceedings before the Commission to date. |
Main Stage
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Seniors who live in cultures that value, respect, and integrate them into the community live longer and have a better quality of life. One way to build this culture is through meaningful and joyful engagement. Anne will speak to how you can foster this engagement and how to teach your staff to infuse creativity into everyday care relationships and programming using their evidence-based approach. Anne will also provide some tips on how to support families to meaningfully engage with their loved ones especially during difficult times. |
LTC & Retirement Rooms
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12:00 pm – 2:15 pm |
CONCURRENT SESSIONS |
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Long Term Care Sessions |
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Accreditation Canada (AC) recognizes that more needs to be done to meet the unique challenges of the long-term care and retirement communities. Discover how our rigorous new Qmentum Long-Term Care program will help address these challenges and support organizations along their journey to continuous quality improvement. |
LTC Room
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The ‘Spiritual Care in Ontario Long-term Care’ study gathered information from 164 LTCHs about their provision of spiritual care. This session will share learnings about the value and potential of spiritual care, as well as challenges and aspirations in its provision in an increasingly diverse society, and in pandemic times. |
LTC Room
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This abstract offers a summary of the results of a pragmatic real world evidence (RWE) project conducted across patient care groups in a variety of care settings to demonstrate reductions in pressure injuries (PI) when Sub-Epidermal Moisture (SEM) assessment technology was implemented into the PI prevention care pathway. |
LTC Room
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Michael Li, Vice President of Operations and Customer Success at BookJane will dive into how BookJane and other technology play a key role in improving the quality of long term care and senior living, for both staff and residents. |
LTC Room
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Retirement Sessions |
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The pandemic has caused collective trauma, which we need to acknowledge and address. As with all traumatic experiences, individuals are impacted differently and respond with varying degrees of resilience. All of us may find there lies within this experience an opportunity for what has been called, ‘post-traumatic growth’.In this session, Dr. Wehry will explore the challenges and the creative ways we have adapted during the pandemic; examine the lessons we have learned, and how they can support post-traumatic growth. She will discuss the nature and nurturing of resilience and ask what might lie beyond resilience. |
Retirement Room
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The Praise and Purpose Party: Reviving, Inspiring, Engaging, Retaining! No more “churn and burn!” “No more revolving door!” Organizations that fail to fully appreciate, coach, and inspire their team members, lose the retention battle. The sheer impact of replacement costs, alone, threatens our ability to provide best-in-class care. Rest assured there are more effective strategies to keeping folks from rushing to the exits besides wishing, hoping, and crossed fingers. Christopher will share his experiences and strategies collected from 20 years of national travel, training and consultation. Come find out more, get re-energized or re-inspired to create the workplace of choice. |
Retirement Room
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Panel - The Face of Today’s Workforce
Moderator: Melissa Law, VP of Talent Management, Revera
Panelists: Emily Port, team member, Village of Winston Park; Anita Gathercole, ED, Peterborough Retirement Residence; Christie Chapin, Community Relations Manager, Delmanor Wynford; Pauline Danquah, Team Member, The Village of Erin Meadows In today’s world, it is important for employers to understand the unique needs of their workforce in order to create an environment that is appealing, engaging and meaningful. In this session, hear from a variety of retirement living employees who will share, from their perspective, what they need to be committed and happy at work.
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Retirement Room
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Long Term Care & Retirement Joint Sessions |
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This session will explore Conestoga College’s PSW-FAST ONSITE Program, the full Personal Support Worker program delivered in 21 weeks. The PSW-FAST Program is delivered through Conestoga’s unique Ontario Sites for Integrated Training and Experiential learning (ONSITE) model. Delegates will explore the PSW-FAST Program, ONSITE model, and the potential impact across Ontario. |
LTC & Retirement Rooms
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The Ontario Caregiver Organization launched the Partners in Care Pandemic Tool Kit to provide LTC homes and other care settings with practical resources to help facilitate the safe presence of caregivers during COVID-19. This session will highlight these resources and insights from “early adopter” organizations, including peopleCare Communities. |
LTC & Retirement Rooms
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What are the biggest challenges foodservice faced in responding to COVID-19? We will share what we have learned and how to move forward. Join us as we explore the results of our survey and different perspectives focused on improving the culinary experience, bettering infection prevention, maximizing the team and adapting to new service styles. |
LTC & Retirement Rooms
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COVID-19 has resulted in new factors to consider when supporting individuals moving into retirement or long-term care homes. In this session, attendees will be introduced to ‘My Transitional Care Plan for the COVID-19 Pandemic’, a practical tool they can use in collaboration with Behavioural Supports Ontario team members, wherever applicable. |
LTC & Retirement Rooms
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Thursday, April 22, 2021
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10:00 am – 10:15 am |
Opening Remarks
Cathy Hecimovich, CEO, ORCA and Donna Duncan, CEO, OLTCA |
Main Stage
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10:15 am – 11:00 am |
During this dynamic, content-rich, and engaging presentation, you will learn new strategies to respond to new realities. The session will leave you with poignant reminders about the importance and influence of your leadership, as well practical take-aways to apply long after the event ends. Develop a resiliency mindset and tap into your inner strengths, take the lead by reframing your approach toward change, challenges and uncertainty, anticipate the future with confidence, clarity and conviction to inspire yourself and others, and transform your perspectives and take charge of yourself. |
Main Stage
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11:00 am – 12:00 pm |
Panel - Digital Tech Literacy
Moderator: Phil Vlach, Associate - Technology & Digital, AdaptEco
Panelists: Stuart Feldman, Canadian General Manager, PointClickCare; Michael Chrostowski, PhD, Business Development & Industry Relations Manager, AGE-WELL NCE; John Beaney, Senior Vice President, Retirement, Revera This session will bring together a panel of experts in technology, senior living and implementation to speak to the importance of innovation and partnerships in technology to enhance the long-term care and retirement community sectors. Supporting innovative development, integrating solutions for better operator experiences, and investing in and embracing technology to address operational challenges will be discussed from various perspectives. |
Main Stage
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12:00 pm – 2:15 pm |
CONCURRENT SESSIONS
Day 3 concurrent sessions sponsored by BrokerLink |
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Long Term Care Sessions |
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Exercise programming in Long-Term Care Facilities must adapt to support residents, staff and families. While other areas are consistently updated, Physiotherapy programing has fallen behind. In this presentation Caitlin and Deborah will combine research and professional experience to highlight the factors that support innovation in rehabilitation in Long-Term Care. |
LTC Room
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While the challenges of the pandemic are monumental, they represent an unprecedented learning opportunity. Based on research conducted among Ontario LTC leaders, and feedback from a pilot program with respected sector leaders, key impact areas were identified, commonly held leadership practices were refuted, and six success-related leadership strategies were confirmed. |
LTC Room
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Ontario Health (Central)’s LTC Planning Table is pushing the boundaries on innovative approaches to connecting LTC residents to digital services, during the pandemic and beyond. Insights from a series of short studies highlight the life-changing impact internet connectivity, senior-friendly devices, and staff IT support can have on residents and their quality of life. |
LTC Room
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This session will explore The Canadian Remote Access for Dementia Learning Experiences (CRADLE) created by the Canadian Institute for Seniors Care at Conestoga College. This presentation will discuss the development of CRADLE and showcase five interactive modules that were created to train unregulated care providers (UCPs) in dementia care. |
LTC Room
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The PSW Perspective Project captured the voice of the PSW in relation to the daily challenges they face in their role supporting older adults. Possible solutions were identified with the hope that the challenges they face are addressed so they can provide the compassionate care that their residents deserve while supporting families through difficult life transitions. |
LTC Room
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COVID-19 has brought with it many unforeseen challenges. Not only did it significantly impact the lives of staff and residents but also brought to light challenges surrounding infection control practices related to Continence Management and personal care. Delegates will learn strategies to manage their continence program during outbreaks. |
LTC Room
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Retirement Sessions |
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Panel - Supporting Residents with Dementia and their Families to Live Well
Moderator: Heather Palmer, National Director, Cognitive Well-Being, Amica Senior Lifestyles
Panelists: Roger Marple, Person Living with Dementia, Member of Alzheimer Society of Canada’s Advisory Group; Lisa Poole, Family Care Partner & Co-Chair, Dementia Advocacy Canada; Karen Love, Gerontologist, Executive Director of Dementia Action Alliance; Stephanie Sanborn, Director of Education and Innovation, Seasons Retirement Communities Hear from a panel of speakers who will share their unique perspectives and experiences, discuss new and innovative best practices, and explore their vision of what the future holds for supporting residents living with dementia. |
Retirement Room
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Learn about the latest market research conducted by Technomic on seniors’ perceptions to assist operators in using their support service offerings to increase customer satisfaction, maximize occupancy, maintain financial viability, and maintain client engagement for future years. In addition, Brian will cover emerging consumer trends that may impact senior living communities and/or housing. |
Retirement Room
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Part One:
We know that mixed-use developments offer unique benefits to those people who “live, work and play” in the area. We also know that mixed-use developments can involve complex legal arrangements and require a significant amount of planning in order to avoid pitfalls. Brennan Carroll of Borden Ladner Gervais’s real estate group will explain a number of issues that must be addressed when participating in a mixed-use development, including land ownership, zoning and planning issues, construction coordination issues, agreements to govern the use of shared facilities and more.Part Two:
Designing meaningful environments for seniors is the focus of Robert Simonetti’s work. Hear about design trends in the US, with a focus on those that represent important ideas for the future of seniors housing. Robert will share insight into his experience in designing many senior housing projects in a variety of models, including small household and affordable middle-income housing models. |
Retirement Room
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Long Term Care & Retirement Joint Sessions |
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This presentation will discuss how Baycrest and Canada’s National Ballet School (NBS) have adapted their dance programming for older adults during the COVID-19 pandemic. Learnings from our Sharing Dance At-Home pilot and a description of the program will be presented. A brief demonstration may also be presented time permitting. |
LTC & Retirement Rooms
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Over half of older adults say that wellness programs are a primary factor in their decision making when choosing a community. Is yours up to par? Welbi shares the necessary components of a wellness program and teaches you how to analyze yours to improve the lives of your residents. |
LTC & Retirement Rooms
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Come learn how homes in Norway increase the quality of life of residents by partnering with newcomer/refugee organizations to create a Cycle Host Program using Motiview by Motitech. This program has potential to be replicated in Canada to simultaneously engage residents, and provide a career path for young Canadian newcomers. |
LTC & Retirement Rooms
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By encouraging conversations and using the power of storytelling to share the Wisdom of the Elder, session participants will be inspired to think of how they might tackle ageist views. This isn’t about how to create a Podcast, but how to reframe conversations around age in all capacities. |
LTC & Retirement Rooms
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The impact of prolonged separation on residents of long-term care homes (LTCHs) and their spouses/partners due to visiting restrictions implemented in response to COVID-19 was profound. This session captures the experience of local couples and the reflections a senior leader in LTC and Retirement Living. |
LTC & Retirement Rooms
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In this session, KMAI will present new research on infection resistant environments. Harnessing the power of Passive House principles, the architect will explore how the current pandemic has led to new insights in IPAC protocols and ventilation design. This can help in building resiliency now, and beyond COVID-19. |
LTC & Retirement Rooms
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2:15 pm – 2:30 pm |
Closing Remarks
Donna Duncan, CEO, OLTCA, and Cathy Hecimovich, CEO, ORCA |
Main Stage
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