Monday, March 30, 2020
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| 1:30 pm – 7:30 pm |
Registration Open |
Mirvish Foyer
TCC, SB
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| 11:00 am – 1:30 pm |
Ontario Long Term Care Association
Annual General Meeting |
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| 2:15 pm – 3:45 pm |
Ontario Retirement Communities Association
Annual General Meeting |
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| 6:30 pm – 7:30 pm |
Leadership Reception |
Courtyard
TCC, SB
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| 7:30 pm – 9:30 pm |
Leadership Dinner |
Leonard Cohen Ballroom
TCC, SB
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| 9:30 pm – 11:30 pm |
Hospitality Suite |
Orchid Restaurant
Delta by Marriott
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Tuesday, March 31, 2020
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| 7:00 am – 5:00 pm |
Registration Open |
Mirvish Foyer
TCC, SB
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| 7:00 am – 8:30 am |
BREAKFAST |
Courtyard
TCC, SB
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| 8:30 am – 8:45 am |
Opening Remarks |
Leonard Cohen Ballroom
TCC, SB
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| 8:45 am – 9:00 am |
Remarks from Hon. Merrilee Fullerton Minister of Long-Term Care |
Leonard Cohen Ballroom
TCC, SB
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| 9:00 am – 10:00 am |
A publishing phenomenon, A House in the Sky, has remained a Top Ten bestselling book since it’s release in 2013. Raised by a single mom in a small city, Amanda escaped the violence of her childhood by imagining herself in the pages of National Geographic magazine. As a young woman, Amanda’s curiosity led her to some of the world’s most beautiful and remote places, its most imperilled and perilous countries and then into 15 months of harrowing captivity. Working as a journalist in Somalia, she was abducted by a group of masked men along a dusty road. Amanda spent 460 days as a hostage, surviving on strategy, fortitude and hope in the face of unimaginable adversity. |
Leonard Cohen Ballroom
TCC, SB
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| 10:00 am – 10:30 am |
AMANDA LINDHOUT BOOK SIGNING |
Leonard Cohen Foyer
TCC, SB
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| 10:00 am – 10:30 am |
COFFEE BREAK |
Courtyard &
Hall C
TCC, SB
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CONCURRENT SESSIONS |
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Residents are the reason why we do what we do. In this session, you will be reminded why you got into the field in the first place. Get a brief update on Wish of a Lifetime Canada and hear from seniors about their granted wishes over the past year, followed by Jack York’s journey of gratitude, which evolved into a life-changing series of conversations and relationships with residents and staff in senior living communities. Stories of hope, determination, faith, inspiration, romance, and possibilities were told across North America, in over 100 communities, and across 22,000+ miles. Buckle up and enjoy the ride!
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Leonard Cohen Ballroom
TCC, SB
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Early in her career, Grace identified the definite need for a culture change in the care of our most vulnerable citizens. There came a defining moment after many years of commitment to this cause. And now Grace is ready to share her story with you.She will provide you with practical ideas for initiating your own culture change initiative, whatever your position or area of service. |
Sutherland
TCC, SB
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TRADE SHOW OPEN & LUNCH |
Trade Show
TCC, SB
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CONCURRENT SESSIONS |
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Healthcare providers can deliver the best care when they have timely access to tools that provide accurate, relevant and actionable information about the individuals under their care.Join Apple and PointClickCare for a discussion on how mobile technology is enabling frontline providers to do their best work and deliver a better resident experience.In this session, you will hear first-hand from two operators in Canada on how they successfully deployed and implemented mobile technology across their organizations and drove meaningful resident and business outcomes by enhancing clinical workflows. |
Leonard Cohen Ballroom
TCC, SB
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This interactive session will use two examples of improving dining in residential care to demonstrate how changes in team behaviour can be made. Ingredients of change management techniques will be described. The audience will also share their experiences with implementing change and reflect how behaviour change techniques can be used in future endeavours. |
Waxman 1&2
TCC, SB
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Social isolation and loneliness affect over half of seniors living in care and are a difficult challenge to solve. Many residents don’t come to programs and refuse invitations no matter what is on the calendar. Yet residents themselves represent an untapped resource to address these issues. Imagine a home where residents, with support from volunteers, are trained to build emotional connections with their fellow residents. This session will present a moral and economic case for an evidence-based innovative peer support and mentoring model that demonstrates a 60% increase in engagement of socially isolated residents and suggests significant annual cost savings.
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Waxman 3&4
TCC, SB
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1:30 pm – 1:55 pm
Use Coaching to Inspire your Team!
Experience how coaching can empower your team to respond to change, issues and challenges and navigate tricky situations. The Schlegel-UW Reserach Institue for Aging (RIA) and CHA Learning, a division of HealthcareCAN will share practical approaches, tools and coaching concepts you can immediately use to inspire your teams to drive quality, change culture and improve resident experience.
Speakers: Sandy Pagotto, Director, Strategic Solutions, HealthCareCAN; Michelle Stillman, Senior Director of Operations, Schlegel-UW Research Institute for Aging
2:00 pm – 2:25 pm
Personal Support Worker Empowerment Days
April Coulter National Education Consultant will provide strategies on Exendicare’s approach to investing in our front line staff – training, coaching and mentorship! Discuss the education provided nationally to support process improvement skills among frontline staff, ground-up problem-solving approaches by clinical leads using interactive discussions, and team building exercises. The initiative is based on a collaborative approach that engages PSWs committed to the goal to ensure that everyone’s opinion counts, and people matter most. Extendicare wants to acknowledge the value of PSW team members to create a one team approach. Removing the barriers as together we care!
Speakers: Jennifer Bilbie, Long Term Care Consultant, Extendicare; April Coulter, National Education Consultant, Extendicare
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Sutherland
TCC, SB
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Everyone is hard-wired to want to connect. When people live together, they form attachments. When you compound this with a diagnosis of dementia, it becomes a “hot topic”, one that many operators, residents, and families struggle with. Join the presenters as they share their insights, research and operational examples of how to support the sexuality and intimacy needs of residents.
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Berton
TCC, SB
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C-Suite Insights: Planning for the Future
Moderator: Steve Paikin, Anchor, The Agenda with Steve Paikin on TVO
Panelists: Cathy Hecimovich, CEO, ORCA; Sharon Toor, CEO, SAGECARE, INC.; Sheldon Gould, COO, Delmanor Seniors Communities; Vlad Volodarski, CFO and CIO, Chartwell Retirement Residences Taking care of seniors is, as a sector, our most important job. As evolution occurs in seniors care, workforce retention, technology, and customer expectations, change is inevitable. That change presents both opportunity for greater operational excellence and strategic scalability. Join us as we hear from key sector leaders as they share their thoughts on what awaits the senior living sector now and in the years to come. |
Pinsent
TCC, SB
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COFFEE BREAK & TRAVEL TIME |
Trade Show
TCC, SB
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| 2:45 pm – 4:00 pm |
CONCURRENT SESSIONS |
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Join our panel of thought leaders in an engaging discussion on solutions for the future of HR that are believed to be the most challenging for the sector. Delegates will be given a case scenario for discussion and take up. The scenario will be divided into two parts. Delegates will be asked to brainstorm solutions to the two parts of the scenario and then asked to share their results with our panel. The expert panel will be comprised of a scientist, a College Board chair and a future strategist, and they will be asked to weigh in on the proposed solutions presented by the audience.
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Sutherland
TCC, SB
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2:45 pm – 3:15 pm
Dysphagia Friendly Recipes Validated for Organizational Scalability
A series of recipes were developed collaboratively by George Brown College students from the Hospitality & Culinary Arts and Health Sciences programs and Registered Dietitians and Speech-Language Pathologists from Baycrest. The recipes were tailored to meet the needs of clients with dysphagia and were validated at the Food Innovation & Research Studio (FIRSt) at George Brown College to meet the International Dysphagia Diet Standard Initiative (IDDSI) standard. The recipes were validated for both small scale (4-6 ) servings) and large scale / industrial (24) servings to meet the needs of LTC & Retirement homes.
Speakers: Lisa Sokoloff, Manager, Training & Simulation, Baycrest; Deb Bonfield, Partnership Co-Ordinator, George Brown College; Patrick Secord, Centre for Hospitality & Culinary Arts Professor, George Brown College3:30 pm – 4:00 pm
No Serving Sizes? Where is Dairy? Menu planning with the new Canada’s Food Guide
With the release of the new Food Guide, menu planners in both long-term care and retirement communities are scrambling to understand what they should be doing when planning menus for their residents. This session proposes two methods to meet the new Food Guide, developed through careful testing and analysis of menu items, while still ensuring resident’s needs are met.
Speakers: Saima Khan, Dietetic Intern, Gordon Food Service, Ryerson University; Bob Moulson, Nutrition Resource Centre Manager, Gordon Food Service. |
Waxman 1&2
TCC, SB
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A family member, partner, friend or neighbour – the majority of residents in long-term care and retirement living have someone that acts as their caregiver. Caregivers are your partner in caring for and supporting residents with their physical, emotional and practical needs. In order to improve the efficiency of care, whether coordinating among healthcare providers, providing continuity of care during transitions or increased clinical complexities, caregivers are key to reducing hallway medicine and enhancing resident experience. |
Waxman 3&4
TCC, SB
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2:45 pm – 3:15 pm
How to Build Partnerships to Help Drive Your Organization’s Innovation Agenda
Innovative technology is changing the way seniors age today and will change the way retirement and long-term care facilities operate in the future. It is crucial to be prepared for this change if organizations are to survive as the demands of an aging population rise. In this presentation, David Stoller with share some of the leading trends in the innovation space, highlight examples of technologies being used today and describe how operators can gain access to these valuable tools through new partnerships and relationships in the sector.
Speaker: David Stoller, Managing Director, MySense Canada Ltd.
3:20 pm – 3:50 pm
Revera’s Innovation Lab: From Ideas to Action
Innovation is a strategic priority at Revera, focused squarely on improving the aging experience. In 2019, Revera introduced an iLab at Humber Valley Terrace LTC Home (HVT). It serves as a central location to pilot and scale senior living products, services and technologies, improve processes of care, engage residents, families and employees in improvement and co-design, and to align more effectively with strategic partners. Learn how Revera designed and executed an iLab within a fully operational Long Term Care home. Learn how iLab successes will be considered for future spread across the senior living sector.
Speakers: Nicole Dong, Innovation Manager, Revera Inc.; Kim Stelmacovich, Director of Quality Transformation, Revera Inc.
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Leonard Cohen Ballroom
TCC, SB
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Panel - The Face of Today's Workforce
Moderator: Cathie Brow, Senior Vice President - Human Resources & Communications, Revera Inc.
Panelists: Krista Samborsky, Director of Resident and Family Relations, 147 Elder Street; Olesya Komashko, Assistant General Manager, The Village of Humber Heights; Anita Gathercole, Executive Director, Maple Court Retirement; Emily Agro, Recreation Aide, The Village of Winston Park What attracts and retains today’s top talent? This is a question all employers are asking themselves in order to compete effectively in today’s ever changing world. It is more important than ever, for employers to understand the unique needs and wants of their workforce in order to create an environment and positive workplace culture that is appealing, inclusive and engaging. In this session, hear from a variety of retirement living employees who will share, from their perspective, what they need to be committed and happy at work and willing to put in that extra effort each day.
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Pinsent
TCC, SB
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Designing and producing an effective training session can be a really difficult task. Time and money are the two biggest restraints for training along with a gap in ensuring the voice of the customer is incorporated into the training content. Karen and Mondy will give you real tips that you can take back and use immediately to make your training more effective.
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Berton
TCC, SB
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| 4:00 pm – 5:30 pm |
HAPPY HOUR |
Trade Show
TCC, SB
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| 5:30 pm – 6:30 pm |
FREE TIME |
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| 6:30 pm – 11:30 pm |
Country Hoedown Dinner Party (doors open at 6:00 pm)
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Wednesday, April 1, 2020
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| 7:30 am – 2:30 pm |
Registration Open |
Mirvish Foyer
TCC, SB
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| 7:30 am – 8:30 am |
BREAKFAST |
Courtyard
TCC, SB
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| 8:30 am – 8:45 am |
Opening Remarks |
Leonard Cohen Ballroom
TCC, SB
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| 8:45 am – 9:00 am |
Remarks from the the Honourable Minister Cho, Minister for Seniors and Accessibility |
Leonard Cohen Ballroom
TCC, SB
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| 9:00 am – 10:00 am |
The long-term care and retirement living industry is changing with new demographics and levels of care. As the workplace evolves, the consideration of employee well-being is critical to attract and retain talent, avoid burnout, and support staff with the evolving changes. In this engaging talk, Jim will uncover what’s impacting staff well-being, causing stress and burnout, and how it effects all stakeholders in the industry. He will also discuss how to employ leaders to start fostering a positive culture of well-being where everyone can flourish.Drawing from Jim’s experience working with purpose-driven organizations, this presentation will demonstrate the benefits of investing in your own well-being, the well-being of others, and the impact of purpose-driven work on the long-term care and retirement living communities.
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Leonard Cohen Ballroom
TCC, SB
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| 10:00 am – 11:00 am |
COFFEE BREAK |
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| 11:00 am – 12:00 pm |
CONCURRENT SESSIONS |
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On July 31, 2019, Commissioner Gillese released the Final Report and Recommendations of the Long-Term Care Homes Public Inquiry. Please join Lisa Corrente and David M. Golden as they continue their discussions on the Public Inquiry with our members. This session will focus on the content of the Final Report and lessons learned from the Public Inquiry; an overview of the Recommendations for long-term care operators and other sector stakeholders; how operators can begin implementing the Recommendations and improving their operations; and what participants such as the Ministry, CNO and Coroner’s Office have done to implement the Recommendations to date. |
Leonard Cohen Ballroom
TCC, SB
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Maria, in her 27 years as a business owner has come to realize that it’s not just the obvious product cost that needs to be evaluated it’s also the far reaching bottom line that it impacts. Cherie with over 25 years of experience in LTC, has an eye for looking outside of the lens within food service operations. She will share examples of how the cost versus benefit can have an overall positive impact to the operation. Maria and Cherie will demonstrate how to plant the seed with a cost versus benefit approach to allow for positive outcomes for residents. |
Waxman 1&2
TCC, SB
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IMAGINE… Living Life to Your Potential. Developed internally using the sector’s best practices the IMAGINE… team at Chartwell is capturing the heart and minds of team members with their fresh and innovative approach to Dementia. Based on 4 days of training and applied learning Chartwell is investing in their people to engage, enable and empower them to live into their potential, discover new realms of possibilities for residents and their colleagues. |
Sutherland
TCC, SB
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The program overview presented is a sub-region shared model of care in the Long Term Care sector through the hiring of BSO Recreational Therapists in each of the 5 sub-regions of the Central West LHIN.
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Waxman 3&4
TCC, SB
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Part-one of this session will focus on the benefits of the integration of hospitality, restaurant, resort, retail, and multi-family design concepts into the new generation of senior living communities. Then hear about two US-based projects that won the ‘American Design for Aging’ top award. These projects offer unusual features which represent a rethinking of a mainly suburban housing model, including design aimed to integrate residents into the life of the surrounding city. Take away lessons from these award-winning projects and gain insight into new ideas for senior living design.
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Berton
TCC, SB
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No more “churn and burn!” “No more revolving door!” Organizations that fail to fully appreciate, coach, and inspire their team members, lose the retention battle. The sheer impact of replacement costs, alone, threatens our ability to provide best-in-class care. Rest assured there are more effective strategies to keeping folks from rushing to the exits besides wishing, hoping, and crossed fingers. The tools and resources shared in this session originate from experiences and strategies collected from 15 years of national travel, training and consultation. Come find out more, get re-energized or re-inspired to create the workplace of choice.
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Pinsent
TCC, SB
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| 12:00 pm – 1:30 pm |
TRADE SHOW OPEN & LUNCH |
Trade Show
TCC, SB
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| 1:30 pm – 2:30 pm |
CONCURRENT SESSIONS |
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1:30 pm – 1:55 pm
Project CARE: Creating Active resident Engagement Teams
In 2018, Sienna Senior Living undertook a project to address leadership and organizational challenges identified within the nursing departments across its 43 care communities in Ontario and British Columbia, with the goal of enhancing the nursing operating model and improving recruitment/retaining of the Director of Care role. Project CARE (Creating Active Resident Engagement Teams) is a redesigned nursing department structure that allows team members to work to their full scope, provides growth and development opportunities for key leadership positions, improves the resident & family experience, and increases team member engagement and job satisfaction.
Speakers: Metzie Lacroxi, Director Clinical Services, Sienna Senior Living; Philippa Welch, Vice President, Operational Effectiveness, Sienna Senior Living
2:00 pm – 2:25 pm
Empowering Resident and Advancing Staff Capacity
Long term care has a challenging duality of being both a home as well as a workplace. This relationship between trying to improve someone’s home and staff coming to complete a job, creates a unique environment where both sides require different levels of support. Extendicare Port Hope is committed to improving the quality of care and the resident experience as well as creating a satisfying work environment. The purpose of this project was to use the account of resident experiences to empower the resident through teaching and sharing in order to build the empathic capacity of the team.
Speaker: Yvonne Gaudaur, Director of Care, Extendicare Port Hope; Celia McBride, Spiritual Director & Spiritual Care Worker, Extendicare Port Hope |
Leonard Cohen Ballroom
TCC, SB
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1:30 pm – 1:55 pm
Emotions & Menu Planning: Innovating the Past to Work for Today
A discussion of the benefits of the integration of hospitality, restaurant, resort, retail, and multifamily design concepts into a new generation of senior living communities. While senior living projects have increasingly borrowed from other design disciplines to reduce the perception of institutionality, a number of recent projects have gone beyond incremental upgrades and reimagined the retirement community as a place indistinguishable from hip apartment buildings, resorts,or fine restaurants. We will talk about specific areas in the design and operations seniors communities that can benefit from this approach.
Speakers: Jay Ashton, Business Resources Lead, Sysco Canada; Kaitlin Chard, Nutrition Services Consultant, Sysco Canada2:00 pm – 2:25 pm
Fresh on Fresh: Let the World and Our Budgets Breathe
How much does your waste cost?
Ever think about the 100hours it takes to make a plastic wrap all but to throw it in the garbage 5 mins after you open your package!
Something doesn’t add up.
Yvonne will be diving into the world of producing fresh foods and the difference it can leave in the world.
Cooking from scratch can offer a whole new world of possibilities to the labour market, the Retirement/LTC industry and the residents we serve.
The next generation of workers are coming up and they are opening the door to sustainable work and cleaning up landfills.
Speaker: Yvonne Van der Male, Regional Culinary and Facilities Service Manager, Maple Ridge RetirementServices |
Waxman 1&2
TCC, SB
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Two-thirds of Canadians over the age of 65 take more than 5 medications, many of which have potentially negative consequences that include sedation, confusion, incontinence, difficulty swallowing and falls. Adverse reactions to medications result in thousands of emergency department visits and hospitalizations each year. These not only impact the quality of life for our residents, they also cost our healthcare system $35 million annually. Revera’s Chief Medical Officer will discuss her successful strategy for reducing polypharmacy by involving and educating all stakeholders from patients to pharmacists to physicians about the need to reduce and discontinue unnecessary and potentially harmful medications. |
Sutherland
TCC, SB
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1:30 pm – 1:55 pm
Investing in Neighbourhood Team Development to Build Person-Centred Teams in LTC
In 2013, we embarked on a journey to improve person-centredness care for residents in long-term care and retirement living. We designed Neighbourhood Team Development, a program focused on improving the quality of care delivered to residents and families. Goals of Neighbourhood Team Development include strengthening team functioning and individual leadership, and reinforcing resident centeredness. In this session, the concepts of Neighbourhood Team Development will be discussed and the impact of the program on residents, families, and team members will be reviewed. The stories and data which will be presented will help inform organizations and individuals to optize their apporaches for building high-performance, innovative, and caring teams.
Speakers: Dr. Veronique Boscart, Director of Conestoga’s Schlegel Centre for Advancing Seniors Care; Josie d’Avernas, Executive Director at the Schlegel-UW Research Institute for Aging,Schlegel-UW Research Institute for Aging
2:00 pm – 2:25 pm
Staffing Shortage – Healing the Wound from the Inside
What happens when a Long-Term Care home embraces and adopts change and uses innovation to solve staffing shortages? Success! Join Angela Harvey (Administrator at Finlandia Village), Sheri Tomchick (Founder and President of Plan A Long Term Care Staffing and Recruitment) and Mel Morin (CEO/President at StaffStat, Inc.) as they discuss how you can; increase staff morale, increase shift-fill rates, eradicate shift related grievances, increase resident care hours and have the best back-up plan when needed.
Speakers: Angela Harvey, Administrator, Finlandia Village; Melanie Morin, CEO/President, StaffStat, Inc.; Sheri Tomchick, President and Founder, Plan A Long Term Care Staffing and Recruitment
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Waxman 3&4
TCC, SB
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Retirement communities have evolved to care for a wider range of residents – from independent living to assisted living and memory care. As these changes have occurred, so too have collective agreements and arbitration decisions. Join Bass & Associates for an examination of these evolving labour relation trends, the implications of the Public Sector Labour Relations Transition Act and how public-private partnerships are changing the labour force. |
Pinsent
TCC, SB
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In this interactive session, time will be spent helping attendees understand what resilience is, why it matters, and how you can both build and use it to your advantage. This session also highlights the importance of team and culture as support for resilience. Real workplace examples and tools will be provided to help organizations build resiliency.
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Berton
TCC, SB
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| 2:30 pm – 2:45 pm |
COFFEE BREAK & TRAVEL TIME |
TCC, SB
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| 2:45 pm – 3:30 pm |
We’ve often heard the adage “everyone can be a leader”, but what does this mean? More importantly, how is this relevant to you and your workplace? The most practical answer is to think of leadership in terms of character, not position or title. A leader is someone at any level who has grasped the ability to take charge of his or her thoughts, and consequently his or her actions, in any situation.We are often tested to be the best version of ourselves, regardless of our job function. Our attitudes directly impact the workplace atmosphere and the quality of our professional relationships. We should never underestimate our personal power and ability to control our reality.Are you tapping into your own innovative potential? Are you demonstrating unwavering confidence in your interactions with residents, their families, managers and co-workers? Leadership begins with taking the initiative and leading yourself first.Delivering her message with insight, wit and humor, Michelle’s energizing, informative and dynamic keynote presentation, audiences will be reminded of the power of personal leadership. They will learn strategies to take the lead, embrace any challenge and create their own outcomes, long after the event ends.
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Leonard Cohen Ballroom
TCC, SB
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