2018 PROGRAM

SPECIAL LOCATION INSTRUCTIONS

Shuttle Service – TBC

Monday, April 9:

Tuesday, April 10 – Wednesday, April 11:

  • All programming sessions will take place at the Toronto Congress Centre, South Building (TCC, SB).
  • Specific session rooms will be provided via the onsite program, unless otherwise stated below.
  • The Tuesday night dinner event, Joey & Gina’s Wedding, will take place at the Delta Hotels by Marriott Toronto Airport & Conference Centre
LEGEND
LONG-TERM CARE AND RETIREMENT JOINT EVENTS
LONG-TERM CARE EVENTS
RETIREMENT EVENTS
SENIOR LIVING CULINARY & NUTRITION SESSIONS (BOTH LONG-TERM CARE AND RETIREMENT)


Click on highlighted session titles for session description


Sessions will be available for selection starting February 15th.
Registrants who have registered before this date will be provided with a link to log into their existing registration and select the sessions of their choice.

REGISTER NOW
PROGRAM AVAILABLE SOON (pdf)

Program subject to change

 

 

 

Monday, April 9, 2018

ROOM
SPONSOR
1:30 – 7:30 pm Registration Open
Mirvish
TCC, SB
11:00 – 1:30 pm Ontario Long Term Care Association
Annual General Meeting

Plaza AB,
Delta by Marriott


2:00 – 4:00 pm Ontario Retirement Communities Association
Annual General Meeting
Toronto AB,
Delta by Marriott
5:30 – 6:30 pm Together We Care Sponsor, Ontario Long Term Care Association and Ontario Retirement Communities Association Board of Directors Reception
Etrog
TCC, SB
 

 

6:30 – 7:30 pm Leadership Reception
Courtyard
TCC, SB
 
7:30 – 9:30 pm Leadership Dinner
Leonard Cohen
TCC, SB
 
9:30 – 11:30 pm Hospitality Suite
Lot 41
 

Tuesday, April 10, 2018

7:00 – 5:00 pm Registration Open
Mirvish
TCC, SB
7:30 – 8:30 am BREAKFAST
Courtyard
8:30 – 8:45 am Opening Remarks
Candace Chartier, CEO, Ontario Long Term Care Association and Laurie Johnston, CEO, Ontario Retirement Communities Association
Leonard Cohen
TCC, SB
8:45 – 9:00 am Concierge Remarks
Leonard Cohen
TCC, SB
9:00 – 9:15 am
Remarks from the Minister of Health (TBC)
Leonard Cohen
TCC, SB
9:15 – 10:00 am
We are EXCITED to announce Jann Arden as the Together We Care 2018 Opening Keynote.

A  renowned musician & best-selling author, Jann Arden’s most recent book, Feeding My Mother, is a piercingly honest account of the transformation that turned her into the primary “parent” to her mom, who is in the grip of Alzheimer’s. Candid and Inspiring, Jann Arden’s presentations share her personal journey, explaining the importance of adaptability, being built for change, and finding good — and even funny — things, even in the most difficult of situations.

Leonard Cohen
TCC, SB
10:00 – 10:30 am
BREAK
Courtyard and Hall C
TCC, SB
 
11:00 – 5:30 pm
TRADE SHOW OPEN
Exhibit Hall
TCC, SB
10:30 – 11:30 am
CONCURRENT SESSIONS
10:30 – 11:30 am
It has been demonstrated that, due to over-adherence to rules and procedures in residential care homes, residents living with dementia can lose their influence over what they eat, when they eat, how much, and with whom. Participants will learn about the Feasible and Sustainable Culture Change Intervention Model—a model for culture change in homes that improves collaboration among all stakeholders. Come to this session to learn how, despite significant contextual and organizational challenges, we successfully increased staffs’ ability to provide relational and person-centred care during mealtimes and improve residents’ experience!
Waxman I
TCC, SB
 
10:30 – 11:00 am
Corporate culture, simply stated, is “the way we do things around here.” This simple idea has the power to paralyze companies, stall their ability to get where they want to be or propel them to new heights. Social Purpose can unleash the potential of organizations by energizing employees, improving loyalty and retention, enhancing personal satisfaction and establishing trust.In this presentation, Peggie Pelosi establishes the case for social purpose, shares strategies for creating the right match, and lays out what it takes to create action plans that deliver meaningful results. Peggie uses case studies to highlight strategies for success with examples from some of the most inspiring recent corporate cause partnerships.
Leonard Cohen
TCC, SB
 
11:00 am – 11:30 am
Abstract:  This session will share a unique story of two strong, resilient women who looked up from their day to day work in senior living to trek the 893 km Bruce Trail.  The initiative Women Walking to GROW raised $126,000 leveraged 9X by Global Affairs Canada for women soybean farmers in Ghana. Surprisingly the journey outcome went far beyond fundraising.Elaine Shantz and Miriam Turnbull faced rugged terrain, rain, mud and bugs in the month of July to complete the journey.  Fifteen women in senior living joined them the last 100 km. Residents were inspired to walk the halls and front line team member’s tracked daily steps connecting through live satellite.  As the momentum grew others (women and men) joined for the “Final Leg”.   Elaine will share her story; the women who joined will speak of how barriers were removed, competition dissipated, and silos came down. The mantra that permeated the hot, summer air was “together we can do so much more”.  We can influence change – whether in a soybean field in Ghana or a senior living home in Ontario.
Leonard Cohen
TCC, SB
 
11:30 – 2:30 pm LUNCH & TRADE SHOW
Exhibit Hall
TCC, SB
2:30 – 3:30 pm CONCURRENT SESSIONS  
A simple beehive installation at the courtyard became a community based project for our residents at Kensington Gardens. In addition to contributing to a greener city, the beekeeping project not only provided the residents an opportunity to accomplish a meaningful environmental project, it also elevated to the next level, educating staff, family members, management and board members the importance of such small beekeeping program can be enhanced to a meaningful community give back project and a great way to promote a sense of belonging and purpose for our residents and the Kensington community.
Waxman II
TCC, SB
 
Incorporating music in a meaningful way into the weekly routine of long-term care residents can significantly decrease experienced isolation and loneliness. This session will discuss the Partners Pilot Study, a collaboration between the Room 217 Foundation and Fenelon Court, in Fenelon Falls, Ontario. For eight consecutive weeks, recreation staff, volunteers and family members engaged twenty-one isolated residents three times per week in “music visits”, in preparation for the Fenelon Follies Variety Show. We measured loneliness using a validated tool before- and after- the two months of music visits. Overall, there was a significant decrease in loneliness experienced by participating residents.The Fenelon Follies music visits and variety show illustrate an innovation within the long-term care setting, which had a measurable impact on quality of life of participating residents. Care providers found the experience rewarding and meaningful. This initiative is a replicable process that can be implemented in other homes.
Waxman II
TCC, SB
 
Many organizations have initiatives underway looking at culture change within their homes. Initiatives such as signage, committee membership, home décor, language used and resident choice are common.Sienna Senior Living capitalized on a unique opportunity to take culture change in a unique direction when designing their new PointClickCare database.  Our approach focused on the PERSON; language was carefully selected in assessments, our care plan library begins with a focus “My Day” and we implemented POC by exception.Our design team was also charged with ensuring the end product addressed the #1 trend in Ontario compliance findings – care plan/plan of care.Our rationale – Sienna could not achieve a resident centric community of care if the documents and processes driving care remained embedded in the medical model or professional centric model of care.
Leonard Cohen
TCC, SB
 
Stacey Scaman RD has quickly become an industry expert in Hydration, she and her colleagues have educated on the topic at the PointClickCare Summit and Dietitians of Canada National Conference. Proper hydration is critical as dehydration in the elderly can result in serious negative impacts and consequences.  It is important that your home has a well-defined hydration monitoring program, not only because regulatory bodies require it, but also because it is a vital success factor in a resident’s overall well-being. This interactive workshop will combine the science with the practical, empowering participants to move forward with the know-how to properly address dehydration in their homes.
Waxman I
TCC, SB
SESSION DETAILS.
Sutherland
TCC, SB
 
This course is fantastic for leadership and presents our story in a way that allows the audience to understand the importance of not only our culture, but culture as a whole. It sets the foundation for a sustainable service excellence culture by taking the audience through The Ritz-Carlton Journey including The Ritz-Carlton Gold Standards, the foundation of our iconic, global brand. You will also visit our key processes, such as onboarding and empowerment that lead to legendary service, sustainable success, and customer loyalty.
Pinsent
TCC, SB
 
This session is about the regulation of retirement homes: what it looks like, how it got that way, and how to respond to it. We will review the growth of regulation in the sector and identify key compliance challenges for homes. Looking to other sectors and jurisdictions and provincial government regulatory policy will help us understand the opportunities and threats in the current regulatory climate. The goal of the session is to understand retirement home regulation and suggest ways to effectively respond to it, both as individual organizations and as a sector.
Berton
TCC, SB
 
 3:00 – 3:45 pm
TBD
TCC, SB
 
3:30 – 3:45 pm COFFEE BREAK & TRAVEL TIME
Coffee & Tea
to be served in Meeting Room Lobbies
 
3:45 – 4:15 pm CONCURRENT SESSIONS
Leonard Cohen
TCC, SB
 
Every year, the Ministry of Health and Long Term Care conducts hundreds of Resident Quality Inspections throughout Ontario and 2017 was no exception. What are the results of these inspections? How is my home doing compared to others? What are the trends in my industry? What is the Ministry focusing on in food service? Join Dale Mayerson as she delves deeper into the results to answer these questions. This presentation will review the results of the 2017 inspections related to meals, snacks and dining.  Dale will provide specific examples of non-compliance issues and she will outline examples of unsafe, risky and dangerous activities that inspectors have observed over the past year. Knowing the trends of what is being seen and cited in our industry will encourage participants to make changes and mitigate risks in their homes.
Waxman I
TCC, SB
Waxman II
TCC, SB
SESSION DETAILS
Sutherland
TCC, SB
In November 2017, the Government of Ontario announced its next iteration of its Action Plan for Seniors. The Retirement Home Sector was not mentioned. While there have been clear calls for investments in Hospitals, LTC, and Home Care and support for Naturally Occurring Retirement Communities (NORCs) how should the Retirement Home Sector establish its best position to serve Ontario’s ageing population? Join Dr. Sinha as he shares his perspectives on what opportunities exist for the sector to lead and participate in seniors’ advancing care and service initiatives.
Berton
TCC, SB
 
 3:45 – 4:30 pm
The foundation of driving customer engagement is having engaged employees. You will be introduced to the three levels of employee engagement and shown techniques that will enable you to personalize your service and create emotional connections.  The Importance of Empowerment: Empowering your employees is an imperative component of legendary service. You will learn about The Ritz-Carlton Empowerment Guidelines, including how these reduce problem resolution costs and create consistently exceptional service.
Pinsent
TCC, SB
 
4:30 – 5:30 pm HAPPY HOUR
Exhibit Hall
5:30 – 6:30 pm FREE TIME
6:30 – 11:00 pm JOEY & GINA’S WEDDING DINNER EVENT
Photobooth (6:30pm – 10:00pm)
Sponsored by: Remedy’s Rx Specialty Pharmacy
Plaza Ballroom
Delta by Marriott

Wednesday, April 11, 2018

7:30 – 2:30 pm Registration Open
Mirvish
TCC, SB
7:30 – 8:30 am BREAKFAST
Courtyard
TCC, SB
8:30 – 8:45 am Concierge Remarks
Leonard Cohen
TCC, SB
8:45 – 9:45 am
Today, over 34,000 seniors are on waiting lists for long-term care and many more are exploring ways in which they can better age at home or in the community. Over the next 20 years the population 75 and older is projected to grow from 6.5% of our provincial population to 14%, which will increase the need for seniors’ health care and social services on a system that is already strained. With an election around the corner, all three major political parties have presented a plan that, if elected, they believe would will address some of these challenges. Come listen to how these parties intend to help reshape the seniors’ care and living landscape and better address the challenges of today to better improve the approach for the future.
Leonard Cohen
TCC, SB
 
9:45 – 10:00 am Remarks from Hon. Dipika Damerla (TBD)
Leonard Cohen
TCC, SB
10:00 – 10:30 am BREAK
Exhibit Hall
TCC, SB
 
10:00 – 2:00 pm TRADE SHOW OPEN
Exhibit Hall
TCC, SB
10:30 – 11:30 am CONCURRENT SESSIONS
The Residents’ Bill of Rights contains competing rights requiring long-term care homes to, on the one hand, protect residents from abuse, and on the other hand promote the formation of relationships, including intimate relationships, between residents.  This panel presentation will discuss the challenges faced by long-term care homes in fully respecting and promoting the rights of residents to form relationships with one another in circumstances where one resident has a known diagnosis of dementia.  The panel members will share their personal experiences with respect to effectively responding to Ministry inspections and compliance orders, including recommendations for your home’s documented processes for sexual expression; assessment processes for capacity to consent to sexual activity; and staff education and training on exploring these issues with residents and their substitute decision-makers.
Leonard Cohen
TCC, SB
 
Waxman I
TCC, SB
Waxman II
TCC, SB
 
With Bill 160, the government introduced a new consent-based approach to restraining and confining residents who pose a significant risk of harm to themselves or others. Up until now there has been no mechanism to ensure the LTC home has the legal right to prevent a resident from leaving their unit,  floor or the LTC home without permission or accompanied by another person when there is a risk the resident or another person will suffer harm. This session is designed to provide participants with an update by the MOHLTC on what confinement means for LTC homes and residents, and introduce the role of the Rights Advisor in our sector.
Sutherland
TCC, SB
Often as people age their social networks shrink leaving many seniors feeling isolated and lonely.  According to numerous peer reviewed studies, protracted feelings of loneliness can have profound negative effects on both mental and physical well-being. Intergenerational programs paired with technology can be part of the solution. Through the use of communication technologies and intergenerational programs seniors can live more connected lives.
Pinsent
TCC, SB
As Ontario explores ways to serve an aging population, funded programs are popping up throughout the province offering short-term support for seniors in transition. But is that the best way to support our seniors today and beyond? Join a panel of operators as they discuss the pros and cons of running an Alternative Levels of Care {ALC} program in their home, what it means for the sector in general and what new options might be considered that offer seniors affordability and choice for the longer term.
Berton
TCC, SB
 
11:30 – 1:00 pm LUNCH & TRADE SHOW
Exhibit Hall
TCC, SB
1:00 – 2:00 pm CONCURRENT SESSIONS
1:00 – 1:30 pm
Join Chef Daryl Neamtu as he shares his philosophies on being a Chef in the Long Term Care and Retirement Home settings. Daryl will highlight the value and challenges associated with having a Red Seal Chef on your team. Finish this presentation empowered to make the most of the skilled Chefs in your homes, as well as with a renewed outlook on bridging that culinary flare with facility based food service.
Waxman I
TCC, SB
Through participation at this FUN-filled, interactive and hands-on workshop, participants will learn about the lives of LGBTQ older people (Lesbian, gay, bisexual, trans, two-spirit, questioning, queer…). They will gain a better understanding about what kind of lived realities (often discrimination, invisibility, denial of service) LGBTQ people are experiencing. Participants will gain hands-on, ready to implement strategies for their agencies, that’ll enable them to create an even more welcoming and inclusive environment for all clients they work with, including their family members, friends and fellow colleagues.
Leonard Cohen
TCC, SB
In senior care, older adults can experience boredom, loneliness and helplessness as they age due to cognitive changes and a lack of person-centered engagement. Subsequently, they are at risk for increased levels of isolation, depression, increased fall risk, behaviors associated with dementia, over prescription of drugs such as antipsychotics and antidepressants and low quality of life. Resident engagement is traditionally conducted by the activity or recreational therapy department, which is primarily paper-based and therefore in need of technology advancement. To realize person-centered engagement, there is a need for more integrated, user-friendly, digital engagement solutions to address the needs of our older population in a cost conscious, clinically sound and individualized manner.What does future of resident engagement look like? It needs to be:
– Data driven to improvement management, ensure accountability and allow for performance review
– Therapeutic, aligned with quality of life and health outcomes
– Person-centered so that every older adult’s unique interests and abilities are recognized
Waxman II
TCC, SB
Even as towns and cities across Ontario are working to become more inclusive of their citizens living with dementia, this remains a difficult concept for retirement and long-term care communities, who are increasingly segregating this population. Dr. Allen Power, a geriatrician who has been speaking and writing about integrating such communities for over a decade, will confront some of the myths regarding “memory care” and share a pathway toward creating a more inclusive community. He will address such topics as clinical outcomes, ethics, resistance from other residents and families, and unlocking doors.  A panel discussion (with operators and stakeholders) will follow.
Pinsent
TCC, SB
 

 

Studies show that union supported work environments demonstrate reduced feelings of empowerment and less effective teamwork in union members, as well as reduced union and employer support for career development and individual advancement. Whether your workspace is unionized or non-unionized, motivating and retaining employees is more difficult than ever. Just as we may be getting used to working with Millennials, Generation Z are beginning to enter the employment market now, thereby continuing to make employers rethink motivation, reward, engagement, commitment and trust. As scary as that may seem, now is the time for unionized and non-unionized to prepare – or be left behind wondering what just happened.
Berton
TCC, SB

 

1:30 – 2:00 pm
Today’s residents are better educated regarding food, dining options and service quality. Residents’ families are more active in advocating for a quality dining experience for their loved ones. Less than competitive dining service can be a flashpoint for resident dissatisfaction. This session will explain the importance of measuring resident satisfaction with dining services, suggest ways to tailor satisfaction measurement tools that work for their residents and homes, and explain how best practices in enhancing guest satisfaction in the broader food service industry can be applied to long-term care and retirement homes.
Waxman I Room
TCC, SB
Sutherland
TCC, SB

2:00 – 2:15 pm BREAK & TRAVEL TIME
Coffee & Tea
to be served in Meeting Room Lobbies
2:15 – 3:15 pm
CONCURRENT SESSIONS
Sutherland
TCC, SB

The imminent legalization of marijuana is a development that will impact employers throughout the Province of Ontario.

There will be Human Rights Code implications in relation to marijuana use which will also have to be balanced with employers’ obligations to provide their employees with a safe and healthy work environment.

This presentation will review employees’ use of marijuana for medicinal purposes. The use of marijuana for health treatment has already had many legal implications for employers throughout Canada. Employers have had to balance managing disabilities of employees who must use marijuana for health reasons, with the expectation that employees’ workplaces will be safe.

Ontario Human Rights legislation also protects employees from discrimination on the basis of disability. As the Supreme Court of Canada has held, a disability includes an ailment or the perception of an ailment. There is also a duty on the part of employers to accommodate a disability to the point of undue hardship. The duty to accommodate a disability applies to an employee’s dependence on drugs. While there may not be a duty to accommodate recreational use of marijuana, an employer may well have an obligation to accommodate an addiction to the point of undue hardship. In addition, there is also an obligation to accommodate marijuana use when the drug is prescribed by a physician for the purposes of treating a medical condition.

This presentation will address the need for accommodation, safety concerns that are associated with marijuana use in the workplace, when employers can discipline or terminate employees for marijuana use, the impact of legalizing marijuana on employers’ ability to properly and efficiently operate their business, and a review of what it is that constitutes “undue hardship” for employers in the course of accommodating employee disabilities.

Waxman II
TCC, SB
 
Now that we have heard about the new approaches that enhance the lives of persons living with dementia, what are the downside risks?  How do we, as operators in long term care and retirement settings, embrace person-centered care and address residents’ wishes, habits and preferences.  Concerns about safety – while valid – often override personal choice.  Join this dynamic panel, moderated by Dr. Power, for an open and frank conversation with a person living with dementia, a family member and direct care staff.
Pinsent
TCC, SB
For 69% of baby boomers, retirement represents a time when they can continue to experience new things and live life to the fullest.  Leading developers in senior living will showcase innovative models unique to Canada that enables active, retired like-minded adults to live in dynamic and inter-generational communities offering a wide variety of amenities on an a la carte basis for a more affordable living option.
Berton
TCC, SB
 
3:15 – 3:45 pm

Caring for our seniors is as much a calling as it is a career. Warning! Our closing speaker twitches, clucks, and uncontrollable slaps his arms! This is because Stuart EllisMyers lives inspirationally with the rare neurological disorder Tourette Syndrome. After 800 + laugh-while-learning performances he is best described as ‘Robin Williams with a twitch’. On stage Stuart will share how any senior care leader can turn what they believe is weakness into an unstoppable strength. From helping you to seize constant ‘hidden’ opportunities to participating in fun filled audience participation exercises to gain control over everyday challenge, fear and doubt. The message is this: If Stuart can turn Tourette Syndrome into a purpose filled life, then please accept this session as an invitation to create the foundation for your own Senior Care Leader UNSTOPPABLE life.

***PRIZE DRAW WINNERS WILL BE ANNOUNCED***
Leonard Cohen
TCC, SB