2017 Speakers

Keynotes


Jim Carroll – Leading Global Futurist, Trends & Innovation Expert


Opening Keynote
Tuesday, April 4th
8:15 am – 9:00 am

Jim Carroll is an author, columnist, media commentator, and consultant, with a focus on linking future trends to innovation and creativity. He has a 20 year track record in providing direct, independent guidance to a huge, diverse global client base, combined with a previous professional financial background, including 12 years with the world’s largest professional services firm. Jim provides high energy keynotes for audiences of 5,000, or intimate, detailed customized strategic planning sessions for CEO / board / senior management meetings. He has researched key innovation success factors for dozens of associations, professions, companies, individuals, and industries including life sciences, health care, insurance, automotive, manufacturing, agriculture, technology, education, government, consumer products, retail, banking and countless others.

He is recognized worldwide as a “thought leader” and authority on: global trends; rapid business model change; business transformation in a period of economic uncertainty; and the necessity for fast paced innovation.


Tom Wagenlander – Wish of a Lifetime


Opening Keynote
Wednesday, April 5th
8:45 am – 10:00 am

Tom Wagenlander is the Executive Director of the international nonprofit Wish of a Lifetime (WOL), whose mission is to shift the way society views and values our oldest generations by fulfilling seniors’ dreams and sharing their stories to inspire those of all ages.  WOL envisions a world in which society embraces aging and the inherent wisdom that accompanies it, where seniors are celebrated for their accomplishments and sacrifices, and where intergenerational connections are part of our daily lives.

Tom joined WOL in 2010, shortly after its founding. He led the build out of the organization’s programming, operations and development functions prior to taking the role of Executive Director in the fall of 2015.  Strategic corporate partnerships, the development of innovative fundraising campaigns and a commitment to seeing our oldest generations as a resource, has allowed WOL to impact the lives of thousands of seniors. Under Tom’s leadership, WOL has granted over 1,500 Wishes to deserving seniors across the US and recently founded the Canadian nonprofit, Wish of a Lifetime Canada. Wishes allow the organization to put a face to senior issues and become a catalyst for fostering a movement that honors and respects our oldest generations.

Prior to his time at WOL, Tom was a nonprofit consultant and worked on political campaigns and causes.  A native of Denver, Colorado, Tom grew up in the shadow of the Rocky Mountains and enjoys skiing, camping and scaling the State’s highest mountains in honor of his 99 year old Grandmother.


Paula Morand


Closing Keynote
Wednesday, April 5th
3:00 pm – 3:30 pm


Introducing the Together We Care 2017 Concierge! NEW

 We are pleased to announce that Paula Morand has been chosen as the official TWC Concierge to make your conference experience exceptional!

As your TWC Concierge, Paula will be here to introduce you to the program highlights, to give you tips on maximizing your conference attendance, how to prepare, what to expect and guide you through the next 3 months!

On-site you will see Paula at the Leadership Dinner, the Tuesday night BASH and you can get the full blown experience of Paula’s energy as the Closing Keynote!

Paula Morand is a leadership building, revenue boosting, strategy expanding, leadership expert, keynote speaker, author and visionary. This dreaming big and being bold leadership expert and brand strategist brings her vibrant energy, humour and wisdom to ignite individuals, communities, and organizations to lead change, growth and impact in a more bold fashion. 23 years, 25,000 clients, 19 countries, 11 books, former radio personality, 10X award winning entrepreneur and humorous emcee. To learn more about Paula visit www.paulamorand.com

Session Presenters


Nikhil Agarwal


Changing the World of Senior Living…Continuing the Conversation
Tuesday, April 4th
10:30 am – 11:30 am

Nikhil Agarwal is a Program Manager at the SickKids Centre for Global Child Health (CGCH).  Over the past 10 years, Nikhil has held positions in the field of strategy management and program management and currently oversees CGCH partnerships in Ghana and East Africa.  Through experiences in Canada, the Middle East and East Africa, Nikhil has developed expertise in management that builds on concepts of process improvement and innovation to ensure effective implementation of programs and partnerships both locally and abroad.

Nikhil graduated with a BSc from the University of Waterloo and a Masters in Health Administration from Dalhousie University.  Nikhil is a certified Project Management Professional and has a green belt certification in lean six-sigma methodology.


Trish Barbato


Building an Innovation Culture and Ecosystem: Key Levers and Enablers
Wednesday, April 5th
10:30 am – 11:30 am

Ms. Barbato is Senior VP, Innovation & Strategic Partnerships for Revera Inc. Ms. Barbato is responsible for driving a culture of innovation across Revera and for establishing Revera’s global presence as a preeminent, industry-leading senior’s innovation partner and investor. She has also held the roles of SVP, Retirement and SVP, Home Health within Revera. Previously, she was President and CEO of COTA Health, a leading therapy and mental health services organization, Vice President, Corporate Services and CFO of Providence Healthcare and Managing Director of Bayshore Healthcare.

Ms. Barbato is a Fellow of the Chartered Professional Accountants Association, author of Inspire Your Career and a frequent speaker. Ms. Barbato is a recipient of the Queen’s Diamond Jubilee Award and a Big Sister with the Big Brothers Big Sisters organization.


David Beirnes


Capital Renewal – Where Do I Start?
Wednesday, April 5th
10:30 am – 11:30 am

David Beirnes
Director, Financial Policy
Ontario Long Term Care Association

David leads the Association’s activities with regard to all financial issues and capital redevelopment. He brings an extensive background in all financial areas of the long-term care sector to his role as Director, Financial Policy. Prior to joining the Ontario Long Term Care Association, David spent more than 13 years in senior financial management roles in the sector. David started his career in the sector with CPL Long Term Care REIT, operator of 85 long-term care homes, and went on to work for Retirement Residences REIT. Since 2007, he has been involved with OMNI Health Care, and in 2009 David started CBG Seniors Realty Advisors, a firm that provides advice to owners and operators of long-term care and retirement homes. Prior to working in the seniors’ housing sector, David spent 20 years in the commercial real estate and hospitality industries. He has an MBA from Ivey Business School and an undergraduate degree in Urban & Regional Planning from the University of Waterloo.


Kathryn Bender


Building Bridges with Opening Minds Through Art
Wednesday, April 5th
1:00 pm – 1:30 pm

With over 30 years’ experience in the health care sector and a passion for working with people with dementia, she supports OMA operations at Trinity Village as an OMA facilitator and does public speaker engagements about the OMA program.  Kathryn is a graduate of the Health Care and Gerontology Multi-Discipline program from Conestoga College and recently completed the PAC certification in Dementia Care


Sean Billing


Benchmarking: Hospitality vs. Healthcare
Tuesday, April 4th
2:00 pm – 3:00 pm

Sean Billing is the Executive Director at Brace Hospitality Consulting, a boutique consulting firm specializing in accelerating the performance of hospitality and tourism assets.

Sean brings a wealth of hospitality, accommodation and tourism experiences with him, having held corporate, regional and senior property positions during his 26-year career. Sean’s path has seen him lead in resort areas around the globe, including the Canadian Rockies, East Africa, the United States and in Central Ontario. He has also held executive positions at luxury city-centre hotels in Ottawa, Guelph, Chicago and Nairobi.

Over his career, Sean has been heavily involved in organizational learning, business transition and integration, and in strategic business planning. Sean’s approach is to assist leaders in growing their businesses through consistent engagement with key stakeholders – turning greater understanding into outstanding experiences.

Sean is a graduate of the University of Western Ontario and attended hospitality school at St. Lawrence College. He is also a Director with Regional Tourism Organization 4, which covers the Wellington/Waterloo/Perth and Huron counties in Southwestern Ontario.


David Bird


Benchmarking: Hospitality vs. Healthcare
Tuesday, April 4th
2:00 pm – 3:00 pm

David Bird spent over 30 years in the hospitality industry in Canada and the US in senior operations roles. He was most recently the Senior Vice President of Operations with Delta Hotels and Resorts until the brand was acquired by Marriott International. David joined Verve Senior Living in July 2015 as the Chief Operating Officer and has been enjoying learning about our sector.

David embraces the “Balanced Scorecard” approach to managing the business and believes balancing the interests of the residents, employees, owners and community is the most effective way to drive long term results. Monitoring the business performance through business metrics is critical to maintaining a high level of performance and this is one of the areas that Verve is focusing on.


Laura Booi


Dementia: Changing the Culture of Care
Tuesday, April 4th
3:00 pm – 4:00 pm

Laura Booi is a dementia researcher, advocate and a founding member of the World Young Leaders in Dementia (www.WYLDementia.org). WYLD is a network of passionate, young professionals working across disciplines and borders to develop innovative dementia solutions. Laura has participated as an invited speaker and facilitator at WYLD events in Japan, United Kingdom, the Netherlands, United Arab Emirates, USA and Hungary. She was selected as both a Canadian and youth representative for the World Health Organization’s First Ministerial Conference on Dementia in Geneva in 2015.

This summer Laura will be graduating from Simon Fraser University as one of Western Canada’s first and only PhDs in Gerontology. Laura’s dissertation research focuses on culture change initiative within long-term care from the perspective of PSWs. Alongside her dementia research and advocacy, she has been working with ORCA to help create their Dementia Inclusive Toolkit, which will be launched this Spring. Laura has recently re-located to Montreal from Vancouver and looks forward to continuing to be involved in progressive dementia research and advocacy related endeavours.


Dennis Boschetto


Regulation & Collaboration
Wednesday, April 5th
2:00 pm – 3:00 pm

As a Regional Operations Leader for Verve Senior Living, Dennis is responsible for a portfolio of retirement communities and long-term care homes in Ontario. With over thirty years of experience in the seniors’ services industry, he is known for his passion and commitment to providing quality services and hospitality. He has worked for both large and small organizations, and has worked with communities in both rural and urban centers.

Dennis is an honours graduate in Hospitality Management from George Brown and certified in Long-term Care Management by the Canadian Hospital Association. He has served on both industry boards over the past 10 years and currently serves as a Vice-president Government Relations on the Ontario Retirement Communities Association board of directors.


Karen Brill


Mad Skills:  How to Build Leadership Capability in Your Organization
Tuesday, April 4th
3:00 pm – 4:00 pm

Karen specializes in the implementation of change initiatives and has broad expertise in organizational learning and team development.  Her experience as a professional facilitator and coach helps her to work collaboratively with stakeholders and support individuals and teams in achieving their key objectives.  She has consulted in the private, public and not-for-profit sectors in competency based learning, strategy implementation, instructional design, and organizational development.

Karen joined the Responsive Group in 2011 as Leadership Coach. Her role involves partnering with senior leaders to set the direction for leadership development; inspiring others across the organization to engage in the vision for LD, and implementing the leadership curriculum as well as customized programming. She holds a Masters of Education specializing in Adult Learning from the Ontario Institute for Studies in Education, an undergraduate degree in Social Work from McMaster University, and is trained in Organizational Relationship Systems.

Karen lives in Toronto where she has raised two sons. She enjoys volunteering in her community with adults experiencing transition, as well as cycling, canoeing, swimming and running. Karen loves the arts and is learning to play the ukulele.


Cathie Brow


Leading in Times of Calm and Crisis: The Crucial Roles within your Organization
Tuesday, April 4th
9:00 am – 10:00 am

Before joining Revera in 2008, Cathie Brow held managerial and executive positions in the health care and hospitality sectors. That included leadership roles with Humber River Hospital in Toronto, and Starwood Hotels and Resorts.

Ms. Brow’s passion is helping to create respectful and rewarding workplaces, where people can reach their potential, provide great service, and meet their goals and those of the company. She holds a Bachelor of Arts Honours in Economics from York University, a Masters of Industrial Relations from University of Toronto, and a Certificate in Best Practices in Leadership from Harvard Business School.


Janet Burnup


Senior Living & Nutrition Summit
– Lessons Learned form a Retirement Home Chef and Chopped Canada Winner

Wednesday, April 5th
10:30 am – 11:30 am

Chef Janet Burnup was born and raised in Mississauga, Jan moved to Amherstburg where she now lives with her boyfriend.

She graduated from Humber Colleges Culinary Management program with Honours, and Red Seal certification. Jan has been in the food service industry for 16 years.  Jan started her career in hotels and restaurants, and then made the transition to the Retirement Home sector. Currently, she is an instructor as St. Clair College in Windsor for the Food Service Worker program in continuing education. She teaches Fine Dining and Kitchen Management courses. She has also taught for President Choice cooking schools.

You may recognize Jan as the winner of Chopped Canada seasons 2 episode 9 ‘Every Round has its Thorn’.


Candace Chartier, CEO, OLTCA


CEO Series
Tuesday, April 4th
2:30 pm – 3:30 pm

Candace brings a wealth of sector experience to her role as Chief Executive Officer. She is a strong leader, effective communicator and practiced health care professional who leads and delivers results on wide ranging and complex projects.
Previously, Candace held positions such as Chief Operating Officer, Corporate Project Director, Administrator and Director of Care in long-term care. She started her career as an RN and worked in the Acute Care Sector, Rehabilitation, Community Nursing and the Aeromedical Nursing fields. Candace is a strong advocate for long-term care both provincially and nationally as an executive with the Canadian Alliance of Long Term Care.
Candace holds an MBA from Western University Richard Ivey School of Business and is a graduate of Queens University Executive Development Program and the University of Toronto Rotman School of Management, Advanced Health Leadership Executive Program. Candace also holds the ICD.D designation with the Institute of Corporate Directors.

Lisa Corrente

Leading in Times of Calm and Crisis: The Crucial Roles within your Organization
(Moderator)
Tuesday, April 4th
9:00 am – 10:00 am

A Resident’s Right to Choose: Implementing the First MAID Death in Ontario LTC
(Speaker)

Wednesday, April 5th
1:00 pm – 2:00 pm

Leading in Times of Calm and Crisis: The Crucial Roles within your Organization
(Moderator)
Tuesday, April 4th
9:00 am – 10:00 am

As a member of our Employment & Labour Group, Lisa acts extensively for clients in any issue that arises in the workplace. She deals with wrongful dismissal litigation, human rights complaints, applications for certification by trade unions, collective bargaining and arbitrations, privacy and surveillance issues and pay equity proceedings. Lisa also provides advice and assistance on employment agreements, workplace policies, severance packages and the resolution of workplace disputes.

Lisa’s practice in the Health Law Group includes advising and representing health care facilities and health professionals. She regularly provides assistance to long-term care homes, retirement homes, domiciliary hostels and other health facilities with respect to Ministry compliance matters, professional complaints and discipline proceedings, privacy and requests for access to information, residential tenancy disputes and issues concerning residents and their family members.

Within both her practice areas, Lisa conducts neutral workplace investigations into matters such as policy violations and employee misconduct, resident abuse and neglect, discrimination and harassment, failure to accommodate and reprisals. She provides timely and thorough investigative expertise from the start of the investigative process through to providing comprehensive written reports and recommendations.

Lisa is a member of the Association of Workplace Investigators (AWI).  She also represents our firm in its membership in the Ontario Long Term Care Association and Ontario Retirement Communities Association. Lisa is the Past Chair of the Ontario Bar Association’s Health Law Section and is currently the Chair of the Canadian Bar Association’s National Health Law Section.


A Resident’s Right to Choose: Implementing the First MAID Death in Ontario LTC
(Speaker)

Wednesday, April 5th
1:00 pm – 2:00 pm

Lisa Corrente is a partner at Torkin Manes LLP. As a member of the firm’s Health Law Group, Lisa regularly advises and represents health care facilities and health professionals. She provides assistance to long-term care homes, retirement homes, domiciliary hostels and other health facilities with respect to Ministry compliance matters, consent and capacity issues, professional complaints and discipline proceedings, privacy and requests for access to information, residential tenancy disputes and issues concerning residents and their family members.  Within her practice, Lisa conducts workplace investigations into matters such as policy violations, employee misconduct, resident abuse and neglect, discrimination and harassment, failure to accommodate and reprisals.  Over the past year, Lisa has lectured extensively on MAID and has developed interim policies for her long-term care and retirement home clients.  She has been involved in providing advice to several homes dealing with MAID requests, including the first MAID case in long-term care.


Lori Demaiter


Chartwell’s Long Term Care ‘Taking Flight’
Wednesday, April 5th
2:00 pm – 3:00 pm

Lori Demaiter is an experienced administrator with12 years experience.  Lori strives to provide meaningful work for people who live in her home to thrive and be a part of the community.  Lori is currently the administrator at Chartwell Aylmer.


Carol Donovan


Senior Living & Nutrition Summit
– Happy Meals: Introducing Hospitality into the Dining Room

Tuesday, April 4th
10:30 am – 11:30 am

Above all, Carol identifies as a foodie. Her hunger for combining excellent dining and hospitality experiences with her clinical nutritional expertise make Carol a unique, dynamic and innovative leader in the industry. As a Registered Dietitian for over 30 years, Carol’s passion for seniors’ nutrition and her food first philosophy have put her at the forefront of her practice. It was her innovation and vision that led her to establish Seasons Care Dietitian Network 21 years ago. Today, Seasons Care is Canada’s Largest Dietitian Company and takes pride in putting Food First. The company continues to grow and excel under Carol’s leadership.

Carol is an industry leader who promotes advocacy for seniors and dietitians alike. Carol obtained her BA Sc at and Business Certificate at Ryerson University, and completed her dietetic internship at London Health Sciences. In addition to her role as President of Seasons Care she also serves as the Chair of the Gerontology Network of Dietitians of Canada and has recently been announced as the upcoming Chair Elect for Dietitians of Canada.


Gordon Dorrett


What do Theme Parks and Entertainment Design Have to Do with Retirement Living?
Tuesday, April 4th
3:00 pm – 4:00 pm

Gordon Dorrett is the president and CEO of FORREC, a global entertainment design leader. Gord sets the vision and shapes the direction for FORREC. He keeps a watchful eye on global trends and developments in the entertainment industry and applies more than 30 years’ experience to creating exceptional leisure, entertainment and retail projects worldwide. After graduating as a landscape architect (1981, University of Toronto), Gord spent the first few years of his career in a landscape architecture office and an engineering architectural firm, followed by a year in Nigeria doing small town planning. He joined the precursor to FORREC and set up and ran the London, UK office for four years, building up an impressive portfolio of work. He helped create the company FORREC is today by responding to the burgeoning needs of the entertainment design industry. FORREC is a global leader with 130+ employees and projects in more than 20 countries.


Janice Duivestein


Senior Living & Nutrition Summit
– Introduction to International Dysphagia Diets Standardisation Initiative

Tuesday, April 4th
3:00 pm – 4:00 pm

Janice Duivestein, BSR OT/PT, MRSc., is a combined trained therapist (OT/PT) who has worked in the area of eating, drinking and swallowing with children and adults for over 25 years.

She is privileged to work in team environments and highly values the skills and knowledge of her fellow team members.  Janice is an Assistant Clinical Professor at the School of Occupational Science and Occupational Therapy, co-teaching the dysphagia curriculum to OT students.  She has presented at on dysphagia related topics regionally, provincially, nationally and internationally.

Janice has been a member of the International Dysphagia Diet Standardisation Initiative (IDDSI) committee since its inception in 2012.  She continues as an IDDSI board member with a key focus on IDDSI communications.


Chuck Evans


Developing Leaders to Foster Innovation
Tuesday, April 4th
10:30 am – 11:30 am

Dr. Evans holds the position of Assistant Dean of the College of Business and Economics at that University of Guelph and serves as the Executive Director of Executive Programs where he is responsible for the MBA and MA (Leadership) programs.  A well-known educator and consultant, Chuck continues to work with brand name organizations throughout North America, Latin America, Europe and Asia in a broad range of industries.  With a B.Sc. (Highest Distinction) from the University of Toronto, an M.A. and Ph.D. from the University of Guelph in Industrial/Organizational Psychology, Chuck brings both a rigorous academic background and considerable leadership experience in dealing with the current challenges executives face.  He has been honoured by Bishop’s University as their Executive in Residence and recognized by the College of Psychologists of Ontario for his contributions to the profession.


Stuart Feldman


Why LTC eConnect Matters to Your Home
Tuesday, April 4th
10:30 am – 11:30 am

Stuart Feldman is the Director of Market Development and Canadian Market Manager for PointClickCare. In his role, Stuart is responsible for identifying and prioritizing Canadian needs and concerns specific to PointClickCare and its product offering.

Stuart is a seasoned healthcare professional with over 15 years of experience in the industry.  He began his PointClickCare career in 2006 as an Account Executive responsible for new customer acquisitions.  After two years in this role, Stuart transitioned into a senior account executive role where he spent four years serving the Florida, Georgia, North Carolina and South Carolina markets.  In 2013, Stuart was appointed to Director of Sales and was responsible for managing organic growth in the Southern United States Skilled Nursing Market.   Stuart has gained extensive experience with a wide array of PointClickCare operations including customer service, professional services, sales, market development and management.


Julian Goss


Redeveloping Homes for the Future: Challenging Conventions & Discovering Opportunity
Wednesday, April 5th
1:00 pm – 3:00 pm

Julian Goss is a tenured professor of Industrial Design at OCAD University. Since 2011 he has also worked at the Innovation Technology and Design (ITD) Lab at Baycrest, becoming the first designer-in-residence at a Canadian hospital. He currently works with the Canadian Centre for Aging and Brain Health Innovation.

Goss’ design career began in the UK, where he worked under Ron Arad at the One Off studios in London. On his return to Glasgow, he taught integrated product design at Glasgow College of Building & Printing and Glasgow Caledonian University, while also working as product design project manager. He later started a design practice in Toronto, working with clients such as Whirlpool, Bell Canada, the Toronto Pan-and-Para Pan Am Games Committee, the Centre for eHealth Innovation, and Cancer Care Ontario.

As a design educator and consultant with a specialty in healthcare, his emphasis has been on the user-focused development, integration and evaluation of new technologies, as well as system and service design. He is particularly interested in the intersection of design ‘thinking’ and strategy in healthcare organizations.

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Sharon Henderson


Leading in Times of Calm and Crisis: The Crucial Roles within your Organization
Tuesday, April 4th
9:00 am – 10:00 am

Sharon Henderson
Vice President, Communication and Public Affairs
Chartwell Retirement Residences

Having joined Chartwell in 2009, Sharon’s national role includes responsibility for bilingual corporate and employee communication, community giving, public relations and media support as well as overseeing Chartwell’s digital and social content strategy.  In 2010, she authored HONOUR, which profiled 35 WWII veterans living in Chartwell retirement residences across Canada. Almost 20,000 copies of the book are in circulation.

She has been an been an elected member of the Ontario Retirement Communities Association (ORCA) Board of Directors since 2012 holding the position of Vice President, Government Relations until being elected as President of the Board in April 2016.

Previously, Sharon worked for over 15 years as a political advisor at the federal, provincial and municipal levels of government developing an in-depth knowledge of public policy and communications planning.  She is a graduate of Carleton University with a combined degree in Sociology and Law and holds Certificates in Strategic Communications Management from Ithaca College and Marketing from Queen’s University.

 

Sharon is the mother of two teenagers and spends her free time, should it ever occur, in Yoga practice, hiking or walking her dog.


Sarah Hind


A Resident’s Right to Choose: Implementing the First MAID Death in Ontario LTC
Wednesday, April 5th
1:00 pm – 2:00 pm

Sarah Hind is the Director of Clinical Services for Primacare Living Solutions Inc.  Sarah has spent her 20 years as a RN working in the Long Term Care sector.  Sarah has worked at Long Term Care Homes ranging in size from 59 beds to 192 beds.  At these homes, she has held various positions including Registered Nurse, Assistant Director of Care, Director of Care and Administrator.  In her current role as Director of Clinical Services, she oversees the Nursing, Dietary and Life Enrichment departments providing clinical direction, support and education as well as ensuring compliance with the Long Term Care Homes Act. Recently, Sarah assisted one of her Homes with the first MAID case in an Ontario Long Term Care Home.


Julia Christensen Hughes


Changing the World of Senior Living…Continuing the Conversation
Tuesday, April 4th
10:30 am – 11:30 am

Julia Christensen Hughes is the Dean of the College of Business and Economics at the University of Guelph. An advocate for change in higher education in general, and business schools in particular, Julia is a thought leader on the need to imbue “hospitality” within the burgeoning retirement living community.  Guelph’s professional graduate programs provide educational opportunities for people wishing to pursue careers in this important industry.


Karen Hurley


Senior Living & Nutrition Summit
– Enhancing the Dining Experience with Innovation and Excellence

Wednesday, April 5th
1:00 pm – 2:00 pm

Karen Hurley graduated from The University of Western Ontario, Brescia College, with a Bachelor of Science Degree and completed her Administrative Dietetic Internship at Mount Sinai Hospital in Toronto.  Since her internship, Karen has worked at the Georgetown Hospital and The Toronto Hospital prior to joining Sysco in 1997.  Karen has held a variety of Healthcare positions at Sysco and is currently Manager of Healthcare Systems supporting all our Sysco Canada operating companies.  She has specialized in areas including healthcare marketing, key account sales, new business development, and our Healthcare software systems, Synergy and Recipes On Demand. 

Karen brings a unique approach to the profession of dietetics promoting the role of Registered Dietitians working in business and industry.  As a result, Karen has been invited as a guest lecturer at The University of Western Ontario, George Brown College and several customer association conferences.  


Bill Jarvis


Building an Innovation Culture and Ecosystem: Key Levers and Enablers
Wednesday, April 5th
10:30 am – 11:30 am

Bill has been a resident at Revera’s Northridge LTC home in Oakville since 2013 and was appointed Revera’s first Resident Innovation Ambassador in March 2016. He serves as the Head of Resident Council and the Chair of Food Council. In his role as Resident Innovation Ambassador, Mr. Jarvis assists Revera in building a culture of innovation, representing the voice of the resident in the design and implementation of the company’s innovation programs, and providing valuable insights on leveraging new products, services and technologies to improve seniors’ lives. He is also a member of the Revera Innovation Council.


Dean Jin


Why LTC eConnect Matters to Your Home
Tuesday, April 4th
10:30 am – 11:30 am

Dean Jin, PhD (Computing & Information Science), BA (Sociology), CPHIMS-CA

Dr. Jin is passionate about deploying integrated technology solutions in healthcare that leverage the value and effectiveness of medical information systems, especially in rural and remote communities. He started teaching project management and managing healthcare integration system projects at the University of Manitoba, where he was an Assistant Professor in the Department of Computer Science cross-appointed to the Faculty of Medicine. Since then, he has successfully managed numerous clinician- and consumer-based health information system projects funded by Canada Health Infoway in hospital, primary-care, long term care and community-care settings.

As the father of a cancer survior, he is proud to have served on the Executive Team at Cancer Care Manitoba and Manitoba eHealth, and to have successfully managed health information system projects for Regional Cancer Care Northwest and CCO.


Laurie Johnston, CEO, ORCA


CEO Series
Tuesday, April 4th
2:30 pm – 3:30 pm

Laurie Johnston has been the Chief Executive Officer at Ontario Retirement Communities Association since March 31, 2011. Laurie was a former owner/operator of two retirement homes prior to working for a larger ORCA-member company. She is also an ORCA Board of Directors Past President. During her tenure as President, she helped develop the provincial government’s Complaints Response and Information Service (CRIS) phone line, a toll-free service covering all Ontario-based retirement homes (800-361-7254). After leaving the industry to pursue new interests, Laurie created her own consulting practice. She holds a BA in Economics and is a Certified Executive Coach.


Karima Kanani


Build, Renovate, Expand – Risk Management in Construction & Procurement
Tuesday, April 4th
3:00 pm – 4:00 pm

Karima Kanani leads the corporate commercial practice in the Toronto Health Industry Group at Miller Thomson LLP. She provides corporate counsel to health and social service organizations of all sizes on matters of corporate governance, procurement, joint ventures, corporate structuring and reorganizations, mergers and acquisitions, infrastructure development, government relations and other commercial matters.

Karima has significant experience advising health and social service organizations on large and small scale infrastructure projects involving multiple stakeholders and levels of government. She has been named as one of the “Best of the New Generation of Lawyers” (Precedent Magazine) and as a “Rising Star” and “Leading Canadian Corporate Lawyer to Watch” (Lexpert Magazine).


James Keppy


Senior Living & Nutrition Summit
– Multiple Menu Applications

Tuesday, April 4th
1:00 pm – 1:30 pm

Chef James Keppy is the National Culinary Manager for Maple Leaf Foodservice.  He has worked for over 30 years in the foodservice industry in restaurants, hotels, private resorts & cruise ships.  Before joining the Maple Leaf team 3 years ago he spent 5 years as the Corporate Chef for Sysco Toronto.  He has conducted Ideation sessions with over 1500 operators of independent restaurants, national accounts, regional chains as well as healthcare & hospitality operations where he consulted with the operators on operational challenges and menu concepts.


Jen Killing


Why LTC eConnect Matters to Your Home
Tuesday, April 4th
10:30 am – 11:30 am

Jennifer is a Registered Nurse, a certified administrator in long term care, credentialed in RAI-MDS and is currently working towards her degree in Business.  Jennifer has a long background in leadership roles in Long term care, and is experienced at leading teams, change management, and project management, with a specialty in implementation and use of technology to promote efficiency in care.

Jenn’s, current role is Vice President Quality & Innovation, and includes responsibility for system development, Consulting, and Quality for the peopleCare corporation which currently serves 7 long term care homes in Southwestern Ontario.


Irv Kleiner


Pitfalls, Bear Traps and Minefields Navigating in Today’s Employment Environment
Tuesday, April 4th
10:30 am – 11:30 am

Irv is a partner at the Torkin Manes Employment & Labour Group. His practice has been focused exclusively on management-side labour relations and employment law since his call to the Bar in 1981. He has extensive experience in representing employers in both the public and private sector. Irv has represented employers in the hospitality, manufacturing, transportation, health care (nursing homes, retirement homes, charitable and municipal homes for the aged, and hospitals), education, automotive and retail sectors.

Irv’s practice includes providing counsel and representing employers during union organizing campaigns, in union certification proceedings before the Ontario Labour Relations Board, unfair labour practice complaints, collective bargaining, rights and interest arbitrations, Human Rights complaints, Employment Standards complaints and pay equity matters. Irv is frequently appointed to sit on Boards of Arbitration as the employer-side nominee. He has been involved in the determination and resolution of numerous lead collective agreements and labour disputes both as counsel and as an employer-side nominee on boards of arbitration. Irv has been retained as the lead spokesperson in numerous collective bargaining processes throughout Ontario.

He has been actively involved in strategically advising employers in the course of preparing for collective bargaining and managing the workplace during a labour dispute when there has been a strike or lockout. Irv has represented clients before the courts in judicial review proceedings and, with resp ect to injunction proceedings, arbitration boards in both grievance and interest- based disputes, labour relations boards, Human Rights boards of enquiry, boards that have been constituted to determine Employment Standards complaints and Pay Equity complaints.

Irv also assists employers in drafting employment contracts, developing workplace policies and procedures, dealing with departing employee issues and litigating wrongful dismissal cases. Irv has extensive experience in advising employers on the labour and employment implications involved in complex corporate transactions, including due diligence, successor employer and related employer issues.


Jill Knowlton


A Resident’s Right to Choose: Implementing the First MAID Death in Ontario LTC
Wednesday, April 5th
1:00 pm – 2:00 pm

In her role as Managing Director, Jill Knowlton oversees the operations of 3 Long Term Care Homes in Ontario at Primacare Living Solutions. Jill’s work focuses on developing each community to obtain operational excellence through teamwork, empathy and continuous improvement  while remaining centred on the resident and their loved ones. With a passion for learning and education, Jill believes that the future of LTC lies in building leadership capacity at all levels. Jill is a masters prepared nurse with over 30 years experience in LTC  as a registered nurse, Director of Care, Administrator and Regional Director. She has experience in opening new Homes and in acquisitions. Most recently, she has guest lectured in Operations Management at Western University and is a frequent speaker on LTC in her community. In 2016, Jill successfully led her team in completing the first MAID case in an Ontario Long Term Care Home.


Bryan Larkin


Changing the World of Senior Living…Continuing the Conversation
Tuesday, April 4th
10:30 am – 11:30 am

Bryan was appointed as the 7th Chief of Police of the Waterloo Regional Police Service on August 31, 2014 by the Waterloo Regional Police Services Board.

Bryan began his policing career in 1991 as a member of the Waterloo Regional Police Service, working as a front-line Constable assigned to Division #1 in Kitchener. Over the course of his career, Bryan has held a number of progressively responsible positions including; Community and Media Relations, Special Assignments, Traffic Services, Human Resources, Recruiting, Media Officer, Executive Officer to the Chief of Police, and Superintendent of Central Division.

Chief Larkin is an active member of the Canadian and Ontario Associations of Chiefs of Police. He serves the Ontario Association of Chiefs of Police as Vice -President as well as represents the OACP on the Ontario Police Memorial Foundation and is the Co-Chair of the Provincial Police Joint Health and Safety Committee. Bryan also serves as a member on the CACP Drug Advisory Committee. Bryan is also a member of the Board for both the Waterloo Wellington Local Integrated Health Network and Nutrition for Learning.

Bryan is a strong believer of community volunteerism and is proud to support many causes including the United Way and Ontario Special Olympics. In 2013, Bryan was recognized for his longstanding commitment to community volunteerism and for his leadership within the OACP and awarded the Queen’s Diamond Jubilee Medal. In September 2016, Bryan was invested as a Member of the Order of Merit of the Police Forces by his Excellency the Right Honourable David Johnston.

Chief Larkin is committed to enhancing the effectiveness of operational policing services while developing long-term strategies to build a strong, vibrant and healthy Waterloo Region.


Mike Lavallée


Benchmarking: Hospitality vs. Healthcare
Tuesday, April 4th
2:00 pm – 3:00 pm

Mike has 16 years of experience in the seniors housing industry in a variety of settings and for a diverse group of operators; for example, he has worked for one of the premier family-owned chains in Ontario and as an operations executive for one of the largest REITs in North America. In his current role, he is responsible for all aspects of business for a development–oriented retirement operator.

Seasons Retirement Communities currently has 18 properties in Alberta and Ontario with a number of development projects underway.  In addition to Mike’s professional experience in the sector, he has also had the pleasure to serve the ORCA board during the last 9 years, most recently as President and Chair of the Governance Committee for the last 5 years.


Christine Laviolette


Medical Cannabis
Tuesday, April 4th
10:30 am – 11:30 am

Christine Laviolette is an associate in the Toronto office of Borden Ladner Gervais LLP, where she practices in the Health Law Group. Christine specializes in providing advocacy and dispute resolution services to health care organizations. The primary focus of her practice is in civil litigation and mental health law. She is fluent in French.

Christine summered and articled at BLG and prior to returning to the firm this year, she spent two years as an associate at a boutique litigation firm in Toronto.


Scott Lesnick

Scott Lesnick is a high content speaker who is motivational, informative and educational in style and tone. He presents powerful keynotes and breakout sessions and is a consultant and author. Also, Scott is a professional member of the National Speakers Association as well as the Dean of the Academy for Professional Speakers. He is a graduate of The University of Miami, Florida.

His memoir, “Kidjacked – A Father’s Story” was recently published to critical acclaim. Kidjacked is the true account of how he accomplished what few that could ever be done – rescuing his two small children who were kidnapped to the Middle East!

In addition, Scott has 28 award-winning sales and management years at Shaw Industries, a Berkshire Hathaway Fortune 500 company. Scott’s motivational and inspirational messages center around topics including: HR, great leadership, generational and cultural inclusion, professional development, maximizing sales performance, excelling in leadership, maximizing operational performance, managing change through great leadership, focusing on what’s truly important, and useful tools to overcome adversity and stress both professionally and personally.


Angela Lianos


Why LTC eConnect Matters to Your Home
Tuesday, April 4th
10:30 am – 11:30 am

Angela has spent over 25 years working in healthcare including acute care facilities and healthcare policy organizations.  16 of those have been spent working in healthcare IT across the country for hospitals, software vendors as well as the Ontario Ministry of Health and Long-Term Care and eHealth Ontario, leading process and system optimization initiatives.   Her successful record includes leading the implementation of Ontario’s first provincial scale diagnostic imaging strategy.

For five and a half years beginning in January 2011, Angela was the Director of the Diagnostic Imaging (DI) Program at eHealth Ontario which included oversight, governance, and funding of Ontario’s DI initiatives.   In October 2015, her responsibilities were expanded to include the Ontario Laboratories Information System (OLIS).  As of April 2016, she is the Director of the Provincial Accounts portfolio where she leads the strategy development of provincial-level healthcare organizations for integration with eHealth Ontario assets.


Helen Loftin


Changing the World of Senior Living…Continuing the Conversation
Tuesday, April 4th
10:30 am – 11:30 am

Helen is the Sr Vice President of the Marketing & Communications (MarComm) at Mennonite Economic Development Associates (MEDA). In this role she oversees all facets of MEDA’s corporate marketing and communications efforts. She and her team direct the branding, web and graphics publications and the social media communiques that reach a broad range of individuals, institutional donors, businesses, media, peer organizations and the general public.

In her previous roles at MEDA, Helen led the team responsible for projects around the world that empower women & youth to reach their economic potential and reap financial and social benefits for their efforts.  She designed and directly managed several women’s economic development programs in Afghanistan, Pakistan, Libya and Ghana; she was based in Pakistan for 3 years. Helen’s experience includes enhancing women’s economic empowerment in Myanmar/Burma, Libya, Pakistan, Afghanistan, India, Bangladesh, Haiti, Ghana, Ethiopia, Mozambique – and in Canada.

In her 20+ previous years before joining MEDA, Helen co-managed a family contracting business and consulted in a diverse range of industries. She holds an MBA from Wilfrid Laurier University and lives in Kitchener with her 87yr old mother. Helen has 2 children and 4 grandchildren.


Lora Bruyn Martin


Move More – Changing the Culture of Activity in Long-Term Care
Wednesday, April 5th
1:30 pm – 2:00 pm

Lora Bruyn Martin is the Research Application Specialist at the Schlegel-UW Research Institute for Aging. Lora is responsible for helping to develop and implement evidence-informed interventions within the Schlegel Villages. Her first initiative, “Move More”, aims to reduce sedentary behaviour in residents living in long-term care and retirement. Lora is also responsible for knowledge mobilization which involves engaging stakeholders (residents, team members, family members, researchers, etc.) to ensure that evidence reaches knowledge users in an effective way and is put into practice and policy. Lora has as MASc in Systems Design Engineering and a BSc in Kinesiology, both from the University of Waterloo.


Fred Mather


Why LTC eConnect Matters to Your Home
Tuesday, April 4th
10:30 am – 11:30 am


Dr. Fred Mather is the President of Ontario Long Term Care Clinicians.  He serves of the LTC eConnect Steering Committee and Clinical Advisory Committee.  He is Medical Director of Sunnyside Home, Region of Waterloo.


Rosa Mauro


Build, Renovate, Expand – Risk Management in Construction & Procurement
Tuesday, April 4th
3:00 pm – 4:00 pm


Rosa’s main areas of expertise are procurement, construction, and infrastructure law as well as public-private partnerships, mergers and acquisitions, commercial real estate, leasing, secured financing and mortgage lending, corporate/commercial law, and surety and bonds.

The focus of Rosa’s practice is the development and drafting of procurement and construction documents, and related contracts. Rosa has in-depth knowledge of procurement law and represents owners, contractors, suppliers, and vendors from a wide variety of industry sectors including all levels of government, healthcare, information technology, transit, and commercial development. She helps her clients to establish goals and achieve them cost-effectively while minimizing their risk exposure.


Gary McBlain


Senior Living & Nutrition Summit
– Increasing Resident Satisfaction Using Advance Lead Measures

Wednesday, April 5th
2:00 pm – 3:00 pm


Gary is a culinary professional with extensive knowledge of food service operations in retirement communities. He started cooking at an early age out of necessity, his parents were horrible cooks! Gary studied at the Niagara Culinary Institute, apprenticed at a number of restaurants that were at the forefront of regional cuisine before completing his red seal certification in 1999.

When Gary started working in retirement communities he felt an instant bond with the residents and gained innumerable sets of new ‘grandparents’. Over the course of his 16 year career in the senior living industry, Gary has had the pleasure of supporting over 150 retirement communities with his goal of serving simple, fresh and great tasting food to the residents.

Gary is married with two young boys and lives in Smithville, Ontario. In his spare time you can find him at the arena coaching or playing hockey. He also enjoys skiing, mountain biking and golf.


Daryl Neamtu

Senior Living & Nutrition Summit
– Versatility with Soups on Your Menu
Wednesday, April 5th
11:35 am – 12:05 pm

Senior Living & Nutrition Summit
– A “Fresh” Look at Retirement Cooking

Wednesday, April 5th
12:25 pm – 12:55 pm


Daryl Neamtu, Red Seal Chef
President and Founder, DN Hospitality

With a diverse background in hospitality that includes high end eateries, government residences and high commissions, tourist destinations and cruise lines around the world, Daryl has returned to Canada and has turned his focus to developing a team specializing in dietary/culinary consulting primarily to the Long Term Care and Retirement community.

Daryl’s time in the Long term care and retirement community’s opened up a whole new passion for him and he saw an opportunity to utilize his expertise in food services and hospitality to impact the nutrition and care for seniors. Joining a consulting company in a Corporate Chef role Daryl focused on working with clients to develop pleasurable dining programs with safe, delicious and nutritious means that are age and culturally appropriate. His consulting experience encouraged him to develop and facilitate training programs in food service technology within the Long Term Care and Retirement field.

Recognizing a greater need in this area Daryl is devoting himself to work with food services managers, dietary team members, dietitians, and nursing team members to improve the end product and service to the residents that call these communities home. There is more that can be done and through DN Hospitality he will apply his superior knowledge of this market with his network of complementary and related professional colleagues collaboratively to continuously strive to improve the quality of care and services, maximize the effective use of resources, and continue to research new and improved methods for enhancing the dietary/culinary services in care settings.


Mary Nestor


Gilbert Heffern Communications Series
Strengthening Quality and Safety across Ontario’s Long Term Care Sector: How the Ministry of Health and Long-Term Care’s compliance and inspection system contributes to and supports the quality agenda
Tuesday, April 4th
2:00 pm – 3:00 pm


 

Mary Nestor is the Senior Manager responsible for Compliance and Enforcement in the Branch.  Together with her colleague Senior Manager, Stacey Colameco, they manage the five Service Area Offices in the province, each of which has a Manager who is directly responsible for office operations and for the long-term care home inspectors (nursing, dietary, physiotherapy and environmental health).  They are also responsible for the strategic and operational management of inspection program supports like education, risk and quality management, program design and policy development.

Recent accomplishments of the LTC Inspections Branch include the comprehensive response to the recommendations of the Auditor General of Ontario, as well as the successful implementation of government’s commitment in the completion of Resident Quality Inspections in all homes in the province for three years in a row (2014, 2015 and 2016), along with an increase in the number of LTC home inspectors by approximately 150%.

Karen and Mary have over 40 years of combined experience as Managers in the long-term care sector and have each worked for many of those years with the Ministry of Health and Long-Term Care.


Samantha Peck


Closing the Loop: Effective Family Engagement Driving Exceptional Resident Quality of Life
Wednesday, April 5th
10:30 am – 11:00 am

Samantha is passionate about helping people and groups achieve their goals. In her 9 years with Family Councils Ontario (formerly Family Councils’ Program) she has supported thousands of family members and Long-Term Care Home staff in improving their work to achieve the best possible outcomes. She focusses on communications and education efforts that facilitate knowledge exchange and improve capacity.

Samantha holds an Honours B.A. from York University, Advanced Case Management and Volunteer Management post-graduate certificates from Humber College, and is currently working on her Project Management Certificate from University of Toronto. In her spare time, Samantha is an avid athlete, reader and sci-fi fan


Teresa Pitre


Why LTC eConnect Matters to Your Home
Tuesday, April 4th
10:30 am – 11:30 am

Teresa Pitre, R.Ph., BScPharm

Teresa combines excellence in clinical pharmacy practice with progressive management, leadership skills and innovation in the senior healthcare industry.  Following with an extensive pharmacist career background in community, hospital, academia, and pharmaceutical industry settings, over the last decade she has specialized in senior care pharmacy leadership and held executive positions with Centric Health and Medical Pharmacies Group Limited where she strengthened pharmacy business relationships in the sector while evolving the Long Term Care pharmacy service delivery standard of care.  During this time Teresa was also involved in leadership and networking in the International Senior Care Pharmacy space having been an active board member with Canadian Society of Consultant Pharmacists from 2009 to 2015, serving as President from 2011-2013.

Today, Teresa continues her work in the senior care industry with Hogan Pharmacy Partners Ltd., where she recently launched an innovative pharmacy model using evidence-based best practices and innovations designed to improve the efficiency of medication management in Long Term Care and Retirement homes and enhance the resident experience and health outcomes.  In particular, the combination of pharmacist-led medication reconciliation on admission, readmission and other transitions of care with 24/7 telepharmacy support and onsite secure availability of medications has dramatically improved the safety and accuracy of medication systems in Long Term Care and Retirement Homes.  Teresa is thrilled to be involved on the Advisory Committee of the e-Connect health project which she believes will further the ultimate resident experience through improved access to health information for this vulnerable sector.


Ron Possamai


Cutting Edge Memory Care Designs in Senior Living
Wednesday, April 5th
1:00 pm – 2:00 pm

Ron Possamai B. Tech. (Arch. Sci.), M. Arch., OAA, MRAIC, OBAA, NCARB, AIA, Principal Architect and Owner of Global Architect Inc. Since its inception 50 years ago, Global has played an active role in designing for the seniors housing industry. Projects have spanned a broad spectrum from designing for independent senior living to advanced care models.

As the Principal, Ron has over 20 years’ design experience in retirement and long term care and leads a team of talented architects. This focus on senior living has allowed the architectural team at Global to develop specialized skills and keen insights in the seniors housing sector.

Ron hold a Masters of Architecture from the University of Michigan, a Bachelor of Architectural Science from Ryerson University and a Design Certificate from The University of Copenhagen. To fuel innovation Ron regularly attends seniors, aging and retirement conferences remaining informed and inspired and takes every opportunity to tour homes throughout North America.


Allen Power


Dementia: Changing the Culture of Care
Tuesday, April 4th
2:00 pm – 3:00 pm

The Power to Choose: Their Right, Our Responsibility
Wednesday, April 5th
2:00 pm – 3:00 pm


Allen Power is an internist, geriatrician, and the newly appointed Schlegel Chair for Innovation in Aging and Dementia at the Schlegel—University of Waterloo Research Institute for Aging in Ontario, Canada. He is also clinical associate professor of medicine at the University of Rochester, NY, and an international educator on transformational models of care for older adults, particularly those living with changing cognitive abilities.

Dr. Power’s book, Dementia beyond Drugs: Changing the Culture of Care was named a 2010 Book of the Year by the American Journal of Nursing. He served on the technical advisory panel for the U. S. Centers for Medicare and Medicaid Services for their national antipsychotic reduction initiative. Dr. Power was interviewed for the film Alive Inside, winner of the Audience Award for Best U.S. Documentary at the 2014 Sundance Film Festival. He also was a member the Scientific Program Committee  and a Keynote speaker for Alzheimer’s Disease International 2015 in Perth, Western Australia.

Dr. Power was named one of “Five Leaders of Tomorrow” by Long-Term Living Magazine in May 2013. His second book, Dementia Beyond Disease: Enhancing Well-Being was released by Health Professions Press in June 2014 and the second edition of Dementia Beyond Drugs was released in October 2016.

Dr. Power also has a 20-year history working in culture change in elder care. He is an Eden Alternative educator, a member of the Eden Alternative board of directors, and also helped develop St. John’s Penfield Green House homes—the only community-integrated Green House homes in the US.


Jenny Pringle


Senior Living & Nutrition Summit
– Versatility with Soups on Your Menu

Wednesday, April 5th
11:35 am – 12:05 pm


Jenny Pringle, National Business Development Manager,  joined Campbell’s in 2005 and currently manages Campbell’s largest non-commercial customers.  She is a Registered Dietitian with close to 20 years in foodservice and healthcare sales.

Please visit our website www.CampbellFoodservice.ca for product information and recipes or call 1-800-461-7687 to contact a Campbell sales representative in your area.


Daniel Pugen


Pitfalls, Bear Traps and Minefields Navigating in Today’s Employment Environment
Tuesday, April 4th
10:30 am – 11:30 am

Daniel is a partner at Torkin Manes and a member of our Employment & Labour Group. Prior to joining Torkin Manes, Daniel was a partner at a national, full service law firm where he practised for over 10 years.

Daniel represents and advises management and employers on a wide variety of labour, employment and human resources/workplace issues. His labour relations practice involves responding to union certification drives and unfair labour practice complaints and also representing clients at labour board proceedings, grievance arbitration and collective bargaining. His employment practice is varied and deals with all aspects of the employment relationship from hiring to termination, including employment standards compliance and complaints, employment

contracts and policies, attendance/disability management, privacy issues, termination/severance obligations, departing employee obligations and restrictive covenants.

Daniel is regularly asked by clients to assist with human rights compliance and training and to also represent clients in human rights proceedings. Daniel also has experience in workers’ compensation and occupational health and safety and assists clients with regulatory compliance, responding to Ministry of Labour orders and defending employers in health and safety prosecutions. Finally, Daniel also advises on labour and employment issues that arise in the context of a corporate transaction.

He has represented clients in most sectors of the economy and in both the private and public/broader public sectors, including in the fields of manufacturing, finance, energy, property management, insurance, technology, retail, social and community services, health care and developmental services. He has appeared as lead counsel in litigation matters before labour and employment tribunals and the Courts, including in cases before the Ontario Labour Relations Board, the Canada Industrial Relations Board, Grievance Arbitrators, the Human Rights Tribunal, the Workplaces Safety and Insurance Appeals Tribunal, The Financial Services Tribunal, the Superior Court of Justice and the Divisional Court.


Lorraine Purdon


Closing the Loop: Effective Family Engagement Driving Exceptional Resident Quality of Life
Wednesday, April 5th
10:30 am – 11:00 am

Lorraine has been involved with Family Councils for the past 9 years. She is the founding Executive Director of Family Councils Ontario (FCO). Lorraine’s passion is in working with family caregivers and supporting the creation of vibrant Family Councils to create welcoming, inclusive, and safe communities in Long-Term Care Homes.

Lorraine has a long history of working with communities as a practitioner of community development and social inclusion, and as a network facilitator in Canada and abroad. Lorraine had the opportunity to live and work for many years in rural India, Korea, the Philippines, Japan, and The United States. Previous to joining Family Council work, Lorraine worked in the inner city of Toronto with the South East Toronto Project. In her spare time Lorraine enjoys reading and gardening. Her favourite haunts in Toronto are the Art Gallery of Ontario and The Royal Ontario Museum.


William E. Reichman


Special Remarks
Tuesday, April 4th
10:00 am – 10:15 am

Dr. William E. Reichman, an internationally-known expert in geriatric mental health and dementia care, is President and Chief Executive Officer of Baycrest, one of the world’s premier academic health sciences centers focused on aging, seniors care and brain function. Dr. Reichman is also Professor of Psychiatry on the Faculty of Medicine at the University of Toronto.

Dr. Reichman received a B.S. from Trinity College in Hartford, Connecticut in 1979 and an M.D. degree from the State University of New York at Buffalo, School of Medicine in 1984. He pursued residency training in general adult psychiatry at the University of California at Los Angeles (UCLA) Neuropsychiatric Institute and completed fellowship training in neurobehavior at the UCLA Reed Neurological Research Institute.
Dr. Reichman is a former president of the American Association for Geriatric Psychiatry and the Geriatric Mental Health Foundation and has been a consultant to the Civil Rights Division of the United States Department of Justice on the quality of dementia and mental health-care delivery within nursing homes. He served as the Senior Health columnist for the Star Ledger, New Jersey’s highest circulation newspaper and has been often interviewed and quoted by all of the major media outlets in the United States and Canada.

Dr. Reichman has served as a board member of numerous organizations including the International Psychogeriatric Association, the Association of Jewish Aging Services of North America, the Alzheimer’s Society of Canada and the New Jersey Chapter of the Alzheimer’s Association. Dr. Reichman also recently served as Chair of the Seniors Quality Leap Initiative, a collaborative of prominent eldercare organizations and their affiliated universities in the United States and Canada working together to advance the effectiveness of long-term care across the globe.
Among honors received, Dr. Reichman is named among the Best Doctors in America and Canada and previously has been recognized by the New Jersey Society on Aging as Gerontologist of the Year. He is a recipient of a Bronze Telly award for an educational documentary film that he co-created and hosted entitled, Reflections of Memory Lost: Understanding Alzheimer’s disease.


Debby Riepert


Building Bridges with Opening Minds Through Art
Wednesday, April 5th
3:00 pm – 4:00 pm

University of Windsor, Certified Eden Associate, Long Term Care Senior Management – Canadian Hospital Association, Business Management Studies – Conestoga College, Multidisciplinary Working with the Aged Program – Conestoga College, Volunteer Management – Conestoga College


Kelly Ringrose


Senior Living & Nutrition Summit
– Streamlining Your Menu to Improve Nutritional Status and Reduce Food Costs

Tuesday, April 4th
3:00 pm – 4:00 pm

Kelly Ringrose is a National Menu Specialist in the Nutrition Resource Centre at Gordon Food Service. She is a Registered Dietitian and member of Dietitians of Canada.

She completed her Bachelor of Applied Science in Nutrition and Food at Ryerson University and spent part of this schooling interning at the National Health Service in Scotland, UK. Her dietetic internship was at the University Health Network in Toronto.

Kelly has worked various clinical and food service roles in several acute-care settings and long term care homes in both Alberta and Ontario.


Bonnie Rose


Regulation & Collaboration
Wednesday, April 5th
2:00 pm – 3:00 pm

Bonnie Rose joined the Retirement Homes Regulatory Authority as Chief Executive Officer and Registrar on January 11, 2016. Ms. Rose leads the organization in administering the Retirement Homes Act for the protection and safety of seniors living in Ontario retirement homes. This mandate includes licensing and inspecting; informing and educating the retirement home sector and residents; compliance and enforcement; and, maintaining the Public Register of Ontario retirement homes.

As past President, Standards at CSA Group, Ms. Rose directed the development of standards and other information resources that help improve public safety, facilitate trade, preserve the environment and advance Canadians’ quality of life. Ms. Rose oversaw a portfolio of 3,000 standards and codes that are maintained and continually improved for use by business, industry, regulators and members of the public. To help people and businesses understand and apply standards, she was also responsible for a wide range of Education and Training Programs as well as customized implementation solutions to address different market needs.

Ms. Rose holds a Bachelor of Applied Science in Electrical Engineering from Queen’s University a Master of Business Administration from the University of Toronto and a Chartered Director from The Directors College.


Sonia Ryerson


Chartwell’s Long Term Care ‘Taking Flight’
Wednesday, April 5th
2:00 pm – 3:00 pm

Sonia Ryerson is currently administrator at Gibson Long Term Care in North York with 20 plus years of experience in various roles.  Sonia understands the wishes of the people who reside at Gibson Long Term Care and works hard with her team to ensure all wishes are met.


Cathie Schalk


Chartwell’s Long Term Care ‘Taking Flight’
Wednesday, April 5th
2:00 pm – 3:00 pm

Catherine Schalk is a passionate Culture Change supporter with 30 plus years experience in Long Term Care as a front line team member, administrator and currently Director, Regional Operations with Chartwell Retirement Residences.


Mary Schulz


Supporting Residents with Dementia and their Families in their Move to a Long-Term Care Home
Wednesday, April 5th
11:00 am – 11:30 am

Facts, Feelings and Fears: Supporting Families Through Dementia’s End-of-Life Care
Wednesday, April 5th
2:30 pm – 3:00 pm

Mary Schulz has been the Director, Information, Support Services and Education at the Alzheimer Society of Canada since 2006.  A Social Worker by background, she has spent her career in health care, primarily working with older adults and their families.  Mary’s professional aim has remained constant for three decades: to work with others to improve the experience of living with dementia in Canada.


Elaine Shantz


Changing the World of Senior Living…Continuing the Conversation
Tuesday, April 4th
10:30 am – 11:30 am


Elaine Shantz is President and COO for peopleCare Communities that owns and operates seven long term care homes.  She has a wealth of experience in senior care, including long term care and retirement.  Previous careers included leadership roles in banking and hospitality.

Elaine holds an MA Leadership from the University of Guelph where she recently co-developed and taught a graduate level course in senior and retirement living.  Her passion to “change the world of senior living” through leadership development includes a talent strategy for her organization; nurturing a culture of kindness; and partnering with other organizations to maximize innovative thinking, collaboration and integration.

Elaine is an avid trekker; trekking the Andes mountains of Peru, High Atlas mountains of Morocco and Camino in Spain.  She is preparing for a 900 km fundraising Bruce Trail trek as a fundraiser for MEDA Ghana GROW project.  Elaine challenges the senior living sector to support this initiative by walking together for the last 100 km.


Karen Simpson


Gilbert Heffern Communications Series
Strengthening Quality and Safety across Ontario’s Long Term Care Sector: How the Ministry of Health and Long-Term Care’s compliance and inspection system contributes to and supports the quality agenda
Tuesday, April 4th
2:00 pm- 3:00 pm


Karen Simpson is the Director of the Long-Term Care Inspections Branch; she is Director under the Long-Term Care Homes Act, 2007 as well as the Healing Arts and Radiation Protection Act.  The Long-Term Care Inspections Branch is responsible for conducting inspections of long-term care homes as well as X-ray equipment in a variety of settings across Ontario. The branch was formed as part of the implementation of the new Long-Term Care Homes Division in November, 2015.   Karen was formerly the Senior Manager, Compliance and Enforcement, also responsible for inspections of long-term care homes.


Linda Smith


Leading in Times of Calm and Crisis: The Crucial Roles within your Organization
Tuesday, April 4th
9:00 am – 10:00 am


Linda has worked in public relations in Canada for more than 30 years consulting to some of Canada’s best-known companies. ?She started her career as a reporter at Canadian Press and then spent 11 years at Hill and Knowlton. She founded Fleishman Hillard’s Canadian operations and for 17 years led the company to become one of Canada’s largest communications and government relations agencies in Canada with more than 150 consultants under four branded companies.  Linda was a strategist and day-to-day spokesperson for Maple Leaf Foods during the listeriosis outbreak in 2008 and subsequent recovery.  In 2011, she started Smithcom, a boutique communications agency specializing in crisis and reputation management.


Lisa Smith


Chartwell’s Long Term Care ‘Taking Flight’
Wednesday, April 5th
2:00 pm- 3:00 pm


Lisa Smith is a passionate leader with 20 plus years of experience in various roles most recently as Administrator in Charwell Parkhill.  Love for seniors and knowing that the last phase of their life is just as important a chapter as all the others, if not more so.


Bianca Stern


Redeveloping Homes for the Future: Challenging Conventions & Discovering Opportunity
Wednesday, April 5th
1:00 pm – 3:00 pm


Bianca Stern, MSc, BSc OT, is Executive Director, Health Innovations at the Canadian Centre for Aging & Brain Health Innovation (CC-ABHI). Bianca’s career spans over 35 years in health care in private and public sectors and she has been involved at university and college levels in curriculum design, research and student supervision.

Bianca has built on her Bachelor’s Degree in Occupational Therapy and Master’s Degree in Rehabilitation Science, creatively intersecting the art and science of healthcare with innovation, technology, and industry. She is a thought leader in the area of innovation, blending design thinking and arts based tools with an inclusive, participatory user focus, capitalizing on emerging technologies and theoretical knowledge to stimulate innovative solutions for the journey of aging.

Bianca currently oversees the innovation team at CC-ABHI including the Innovation, Technology & Design Lab, CC-ABHI project intake office and project pipeline. She is also actively involved in helping to foster a culture of innovation and knowledge mobilization at Baycrest and across CC-ABHI network partner sites.


Robyn Stone


“It’s Given Me A New Life”: Reducing Social Isolation in Senior Living
Tuesday, April 4th
2:00 pm – 3:00 pm

A World Freed From Ageism
Wednesday, April 5th
1:00 pm – 2:00 pm


Dr. Robyn I. Stone, a noted researcher and leading international authority on aging and long-term care policy, joined LeadingAge to establish and oversee the LeadingAge Center for Applied Research.  She came to LeadingAge from the International Longevity Center-USA in New York, NY, where she was executive director and chief operating officer. Previously, she worked for the Federal Agency for Health Care Policy and Research (now known as the Agency for Health care Research and Quality). Stone also served the White House as deputy assistant secretary for disability, aging and long-term care policy and as acting assistant secretary for aging in the U.S. Department of Health and Human Services under the Clinton administration. She was a senior researcher at the National Center for Health Services as well as at Project Hope’s Center for Health Affairs. Stone was on the staff of the 1989 Bipartisan Commission on Comprehensive


Kristine Theurer


“It’s Given Me A New Life”: Reducing Social Isolation in Senior Living
Tuesday, April 4th
2:00 pm – 3:00 pm


Kristine Theurer is a researcher who pioneered the use of standardized peer support programs in senior living. She is a published author of a number of research articles, the most recent with Dr. Robyn Stone called The Need for a Social Revolution in Residential Care in the Journal of Aging Studies. She is currently continuing her research as a PhD candidate at the University of British Columbia. Kristine leads training workshops for staff working in health care in Canada and the US and presents regularly at international conferences. She has a Master of Arts in Gerontology and received numerous research awards including grants from the Michael Smith Foundation for Health Research and the Social Sciences and Humanities Research Council of Canada. She serves on the planning committee for the national conference on culture change in Canada, hosted by the Schlegel-University of Waterloo Research Institute for Aging.


Andrea Van der King


Cutting Edge Memory Care Designs in Senior Living
Wednesday, April 5th
1:00 pm – 2:00 pm

Founding van der King in 2012, Andrea brings over 15 years experience in interior design for wellness, retirement, and seniors environments. Leveraging her knowledge of environmental psychology, the spaces she designs emphasizes how colour, materials and natural light are essential to a person’s health and wellness. Andrea is a registered member of ARIDO, IDC and a LEED Accredited Professional.


Eloy Van Hal


De Hogeweyk, the Dementia Village in the Netherlands: An Integral Approach in Dementia Care
Wednesday, April 5th
10:30 am – 11:30 am

Cutting Edge Memory Care Designs in Senior Living
Wednesday, April 5th
1:00 pm – 1:00 pm

Eloy van Hal has worked in healthcare since 1997. Eloy is one of the founders of The Hogeweyk (known as dementia village The Netherlands). From 2002 – 2015 he has worked for Vivium Care group as the facility manager and project manager for the construction and operation of The Hogeweyk. He is now senior consultant for Be and founder of The  Hogeweyk care concept, a new department of the Vivium Care group.

Since 2010 Eloy advises several national and international healthcare facilities, firms, and governments on care, wellbeing, facility management, hospitality, and building projects.

Eloy studied Consumers Sciences at the Wageningen University, and Facility Management at the Academy Zuyd. He (and Be) currently worked on several projects in Vancouver, Rome, Chengdu, USA, Norway, UK and The Netherlands.


Judith Wahl


Do your Advance Care Planning Practices Comply with Ontario law? You may be Surprised!
Wednesday, April 5th
2:00 pm – 3:00 pm


Judith Wahl is a lawyer, now practicing as a legal consultant and speaker at Wahl Elderlaw. She previously was the Executive Director and senior lawyer at the Advocacy Centre for the Elderly. She has an Honours B.A. from the University of Toronto and an LL.B. from Osgoode Hall Law School. She was called to the Ontario Bar in 1979. Throughout her legal career, Judith has been very active in advocating for the rights of older adults and in the development of elder law as an area of practice.

As Executive Director at ACE, she was central to the development of ACE as the first legal clinic focusing on elder law issues in Canada and was awarded the Queen Elizabeth II Diamond Jubilee Medal (2013) for her contribution to the development of Elder Law in Canada. She is also recipient of the Ontario Bar Association Award for Distinguished Service.


Lydia Wakulowsky


Medical Cannabis
Tuesday, April 4th
10:30 am – 11:30 am


Lydia is a Partner in the Toronto office of Borden Ladner Gervais LLP. Lydia practises corporate and commercial law, focusing on the health sector. She is Certified by the Law Society of Upper Canada as a Specialist in Health Law. Lydia has considerable experience in acting for drug, medical device and natural health product manufacturers, private sector medical supplies and service providers, laboratories and pharmacies. She is regularly called upon to provide advice on the Canadian legislative landscape for health regulatory matters; the acquisition of product and establishment licences; provincial funding programs; labelling, advertising and promotion; Health Canada inspections; crisis management and recalls; interactions with health professionals under provincial laws and industry codes of conduct; public procurement with hospitals and hospital group purchasing organizations; freedom of information issues; private sector privacy and data protection; and health privacy.

Lydia also has extensive experience in providing advice, counsel and direction to Ontario hospitals, community care access centres, long-term care facilities, mental health institutions, health care agencies, professional medical colleges, health-related charities and other public health care organizations.

Lydia frequently negotiates and drafts complex contracts, participates in briefings with various stakeholders and assists in the development and review of policy for health sector clients.


Peter Watson


Benchmarking: Hospitality vs. Healthcare
Tuesday, April 4th
2:00 pm – 3:00 pm

Peter Watson has worked in the customer service industry for his entire career and has over 25 years experience working in the discipline of organizational effectiveness.  For nearly 20 years Peter was responsible for the organizational effectiveness function at Fairmont Hotels & Resorts, a large, Canadian based, luxury hotel company operating 50 hotels in 8 countries.  As the company expanded, Peter played a pivotal role in going into newly acquired hotels, assessing the culture and then implementing necessary organizational change to ensure business objectives were achieved.

Currently principle of his own Toronto based consulting company, Peter’s focus in on helping organizations achieve business results through strategic talent management.  Peter’s approach is to assess organizational culture and understand key business metrics prior to providing solutions to assist those organizations achieve their business targets, enhance the “customer” service experience and align Human Resource practices to support overall business goals.    Peter also teaches part-time in the Hospitality School at Humber College

A highly energetic, empathetic and witty individual, Peter uses his experience to build solid, long-term business relationship with his clients.  Whether assisting companies in the identification and implementation of key business metrics, facilitating sessions with senior management or working with front line employees in the delivery of a brand promise, Peter’s lives by his personal mission of “Making a difference in someone’s life, each and every day”.


Chris Weber


Senior Living & Nutrition Summit
– Plating with Pride

Tuesday, April 4th
12:00 pm – 12:30 pm

Chris Weber is the Corporate Chef and Operations Manager – Nutrition and Food Services at OMNI Health Care.  His background includes over a decade of food service experience as well as other customer service and business administrative roles.  Cooking and managing in independent, franchise, and healthcare operations has provided Chris with an in depth understanding of all types of food service operations.

Chris holds a 3 year Advanced Business Administration Diploma and a Culinary Management Diploma as well as a Nutrition & Diet Therapy Certificate.  Chris is an Advanced food safety trainer and possess a Red Seal Cook certification.  Chris was the Bronze medalist in the 2007 Skills Ontario Culinary Competition and has a strong passion for food and cooking while pursuing a nutritious and active lifestyle.


Amie Wilker


Chartwell’s Long Term Care ‘Taking Flight’
Wednesday, April 5th
2:00 pm – 3:00 pm

Amie Wilker is a passionate leader in senior care. She studied Therapeutic Recreation and Gerontology promoting residents quality of life in the long term care sector through innovative programs. She is currently the Administrator at Chartwell Westmount Long Term Care Residence.


Coming soon!

More info coming soon. Stay tuned!

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